Can't login after migration to Linux
Hi,
We are trying to migrate ServiceDesk Plus from a Windows 2003 server to a Linux server.
Steps we followed:
1. Upgraded the Windows server to the latest service pack of ServiceDesk Plus.
2. Backed up the database.
3. Installed ServiceDesk Plus in the Linux server.
4. Upgraded the Linux server to the latest service pack of ServiceDesk Plus (same SP as the Windows server).
5. Recovered the backup in the linux server
6. Started the server with run.sh
The application starts correctly, but we can't login to the tool using existing users and passwords. The admin/admin user doesn't work either (or guest/guest).
We have followed instructions in the forums to reset admin's password, but can't login either.
Please help!
Kind regards,
Javier
We are trying to migrate ServiceDesk Plus from a Windows 2003 server to a Linux server.
Steps we followed:
1. Upgraded the Windows server to the latest service pack of ServiceDesk Plus.
2. Backed up the database.
3. Installed ServiceDesk Plus in the Linux server.
4. Upgraded the Linux server to the latest service pack of ServiceDesk Plus (same SP as the Windows server).
5. Recovered the backup in the linux server
6. Started the server with run.sh
The application starts correctly, but we can't login to the tool using existing users and passwords. The admin/admin user doesn't work either (or guest/guest).
We have followed instructions in the forums to reset admin's password, but can't login either.
Please help!
Kind regards,
Javier