SLA alert problem
Hello,
Two of our SDP accounts have the same problem: Sometimes, the SLA violation alert is not seen in the request page although the due by date has past the current time. When we change the due by date manually, the SLA alert red flag comes up.
Have you ever seen a bug in the current version 8008 or the earlier versions?
A screenshot of the problem is at the attachment.
( Öngörülen çözüm tarihi: due date & Oluşturma Tarihi: created date )
Thank you for your quick reply.
Two of our SDP accounts have the same problem: Sometimes, the SLA violation alert is not seen in the request page although the due by date has past the current time. When we change the due by date manually, the SLA alert red flag comes up.
Have you ever seen a bug in the current version 8008 or the earlier versions?
A screenshot of the problem is at the attachment.
( Öngörülen çözüm tarihi: due date & Oluşturma Tarihi: created date )
Thank you for your quick reply.