Request assistance creating Report based off of signed on User
We recently implemented Single-On and and would like the ability of pointing to a Manage Engine URL or CODE that we can insert into an HTML or ASPX page so that it automatically generates a report, outputted to the screen, that shows the logged on user's Tickets that aren't Closed. So anything that IS NOT Closed or Resolved.
I'd like it to generate these fields in this order.
Created Time
Request ID
Request Status
Requester
Subject
Description
Group
Technician
Notes Field
For our Intranet we can point to a specific URL and input Manage Engine's URL, and when the user goes to that page they can see the Manage Engine queue problem is it doesn't display nicely. All the users really need to see at this point is only tickets opened by them that aren't Closed or Resolved.
We want to make this as simple as possible for the end-users without having to provide them any real training on using another application.
Please help with this.
Thank you.
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