trying to upgrade from 15200 til 15240
When trying to do an upgrade from 15200 to 15240, i get this error - 02-02-2026 20:28:46 [com.manageengine.servicedesk.updatemgr.util.BaseMigrationUtil] [INFO] : INFO mesaage ---> The patch cannot be applied further as some exception occurred. Please
OS Deployer AutoCollectDrivers All fail to install.
I'm not sure what is going on but all the auto collect drivers always say fail to install and it just remains existing drivers. I moved the primary driver collection to a new location, same location as manual drivers which all install fine. It does this
How to add extra approvers at own approval level?
Currently I have this custom function that runs when specific conditions apply. But the problem is that the Request template is also set to send to $REPORTING_TO$ This means that it will add all three to the same approval stage. How can I add a new stage
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Anyone getting the below when attempting to upgrade from 15130 to 15200
Password rules on GINA screen
Hi, When we first setup ADSS and pushed out the GINA agent the users would see a list of password requirements when changing their password from the normal change password screen in Windows however I've just noticed this is no longer there. I found this
Allow for the duplication of more than one service request
Currently, you can duplicate multiple incident records at once, but only a single service request at a time. The organization I represent could benefit from the ability to duplicate multiple service request items, like you can with incidents. Duplicating
Important Notice: OpManager and OpManager MSP Metric Name Changes After Upgrade
Hello everyone, If you have recently upgraded to Analytics Plus on-premise build 6170 (or above) and/or OpManager 128567 (or above), please note that certain OpManager performance metrics now follow a new naming format. What does this mean? The metric
Error merge two users,
When I try to merge two users, it doesn't work. It gives an error The table below is the output of the job!
Update 15200 to 15240 failed!
. Jan 30, 2026 11:57:07 PM [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [SEVERE] : Exception occurred while updating component typejava.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because
Extract of last logged in user email address and "user" email address into the report
hi, I'm building a custom tabular report in asset explorer. I am able to get the "Last Logged in user" and "user"'s name. However, how do I extract the email address of these users?
amlam
Photocall TV - a fantastic platform for watching live TV from around the world
Hey everyone! If you’re looking for an easy and free way to watch live TV online, Photocall Tv (photo-calltv.es) is an amazing platform. It lets you stream a wide variety of channels from across Ecuador and around the world, all in multiple languages
Turning off Sub-string searching in Assets global search
A few major versions ago, the searching behavior changed in ServiceDesk, from my usage I've seen this only in the "Assets" global (top bar) search. It is doing Sub-String searching instead of what I would consider a proper search. Let's say for example
Is there a way to export/import years of configs and scripts to another UEMS instance?
Hello Support, I'm curious to know if there is a procedure to export many years of configs and scripts, etc. from one EC UEMS server to another. I ask because I have some fairly sophisticated configs I've built in one instance, and I have another business
macOS support & user sentiment analysis are now part of DEX capabilities
We’re excited to announce that macOS support and user sentiment collection & analysis are now Generally Available (GA) in ManageEngine DEX Manager Plus and as part of Endpoint Central DEX capabilities. With this release, IT teams can extend Digital Employee
Windows 11 24H2 upgrade to 25H2 using wsus
Hi Team, We have a requirement to upgrade windows 11 24H2 upgrade to 25H2. As per the solution provided by Manage engine, we need to send the Win11 25H2 ISO also with the patch. The total size of complete package will come around 6 GB. As per my customer
Can't display portuguese characters on request portal customization label
Hi, Team, My customer added a multi-language add-on to his license. After that, I tried to configure their Request Home Page using Portuguese characters inside a button. When configuring it, I can write it accordingly: but as soon as I save it, it shows
M365 Security Plus build 4814 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4814. Enhancement Duo Security certificates update: The Duo Universal Java SDK has been updated to version 1.3.1, along with dependent Java libraries, to support
M365 Manager Plus build 4814 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4814. Enhancements Duo Universal JDK update: The Duo Universal Java SDK has been updated to version 1.3.1, along with dependent Java libraries, to support Duo’s updated
Windows Server 2025
Is Windows Server 2025 supported to run PMP?
Discrepancy in Service Level Agreement (SLA) Calculation
Dear all, A bug was identified starting in build 15210 and a patch for this issue has been released in build 15240. Issue: An incorrect SLA is applied to requests that follow the transition Open → Resolved → Reopen, meaning requests that are reopened
How to clear patches that display as "Update Not Applicable to the System"
I have over 180 computers that Endpoint Center claims is missing the "2025-10 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 24H2 for x64 (KB5066131)" patch, but when the installation of the patch is attempted, the machine
Enhance Support and Product Complexity
For support requests that you can reproduce on your own servers/build, it’s difficult for us to justify sending our logs into a honeypot-style collection system. That introduces unnecessary security and privacy concerns when the issue can be validated
Adding DMZ Servers to Patch Manager Plus
I was wondering if I could get some help. How do I servers that are on the DMZ domain? I can ping my Domain Controller from the other domain. I have attached the error where it's asking for SSL certificate to be uploaded. Do I need to upload on my main
[New Release] ADManager Plus' latest build 8035 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8035. Issues fixed: ADMP-12775: Fixed an issue where using the %empty% macro in templates within ADManager Plus did not clear the Active Directory attribute
malmal
ServiceDesk Plus On-Prem version 15240?
Hi Thinking of upgrading to version 15240 but from experiences there's been many bugs that stopped live service on my end, just checking if anyone has upgraded to this version and if they encountered any bugs in any way at all ?
LOST MODE DEACTIVATION
How do you unlock an apple iphone when in lost mode and no physical sim card is available? It seems once an iphone set to lost mode, turned off and on, the wifi profile does not connect the the device to dedicated wifi anymore. Since we have only eSIM
11.4.2528.30 vs. 11.5.2600.13
Hey there! We are using 2x Endpoint Central in our company, one in another environment. 1x UEM Edition with Add-Ons and 1x Security Edition. Why does the Security Edition got the update to 11.5.2600.13 (with DARK MODE) and our UEM Edition only got the
SLA Recalculation is not accurate when changing status from Resolved to Open when SLA has been edited
Steps to reproduce 1. Create a ticket/request that has assigned SLA so that due by time will be set. 2. Process the ticket/request until it was Resolved. 3. Edit the SLA, like adding escalation for a specific technician. 4. Manually reopen the resolved
FAFR on custom field
Hey, Just wanted to ask if there's an option to create fafr rule that will check a specific field in service template. Example: Field1 have value in it: 40000 FAFR will check this Field1 and make an action to send an approval, Field1 > 40000 then send
Are AU datacenter details available oin the Service Status page
Hi Team. We use the Service Status page as the first check on any potential issues we're experiencing. At the moment this doesn't show any Australian datacenter details. Are there plans to include this.
Request Numbers Reverting to Old IDs and No Email Notification
We received an issue reported by a user this morning regarding the service request system. When users submit a customized service request, the request number reverts to an old existing number, and no email notification is sent by the system. This behavior
"The Patch cannot be applied because of the following Reasons(s): ERRORCODE:1013 Schema is Inconsistent"
I keep getting this error when trying to upgrade from 15.2 Build 15200 to 152300
Ability to detect or discover agentless workstations.
Hello, I have ManageEngine UEM and I have a quick question. Is it possible to detect or discover workstations that do not have an agent installed on the network?
AdAudit API
Is there any API for AdAudit plus ?
Office zero-day vulnerability
Microsoft has released emergency out-of-band security updates to patch a high-severity Microsoft Office zero-day vulnerability exploited in attacks. The security feature bypass vulnerability, tracked as CVE-2026-21509, affects multiple Office versions,
Request for Electronic Signature Integration in Approval Workflows
We currently use SolutionsDesk for ticket management and approval workflows. It would be extremely useful to manage approvals through electronic signatures directly within the platform, without relying on manual processes or external integrations. Is
[Launch announcement] Log360 Cloud reengineered for smarter, sharper threat detection!
Hi everyone, We’re thrilled to announce a major upgrade to Log360 Cloud’s threat detection engine. This launch brings a reengineered architecture that improves accuracy, reduces noise, and makes detection workflows more efficient than ever. What’s new
Contracts management
Hi, I think could be a good idea to improve the contract management: - Integrate contracts detail on asset page - Give the possibility to import contracts details on asset import / creation - Add the list of assets on contracts report Thanks, Alberto
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