Notify requester when a task status changes
Is there an easy way to notify a requester when a task status is changed in an open ticket.
[Free Webinar] Four hidden IT dependencies every ITSM leader must track
Hi there, When incident volumes spike or SLAs slip, the root cause is rarely found inside the ticketing system. It's hiding in your infrastructure, endpoints, applications, and identity access data—and without connecting those signals, your team is left
Does Manage engine have ability to store syslog for 2 years
Does Manage engine have ability to store syslog for 2 years . we need to save syslog for firewalls for 2 years but specific format in Source - destination and timestamp.
logs of firewall in manage engine as we have firewall analyser license So that we can get natted IP address as well through manage engine.
Can we have traffic logs of firewall in manage engine as we have firewall analyser license So that we can get natted IP address as well through manage engine. How to export those logs from manage engine in CSV format to have NAT IP address for public
Clicking an announcement in the Bell locks the GUI (15.2 Build 15240)
When someone does an announcement and we use the bell to access that announcement. The Notifications window looses it's X to close icon and the Announcement is shown greyed out. No input is going to the announcement window so that can't be closed and
Do we really need to enable NetFlow on all physical interfaces connected to servers or endpoint firewalls in case SVI (L3 interface ) has NetFlow configuration.
We are not getting NetFlow traffic details properly details but configured on the SVI (Layer 3 interface) Do we really need to enable NetFlow on the all the physical interfaces if NetFlow is already configured on the SVI (Layer 3 interface), or is SVI-level
Strumyk TV – A Reliable Platform for Watching Football Online
Strumyk TV (strumyktv.com) is a practical and reliable platform for watching football online, especially for users who prefer simplicity and performance over cluttered interfaces. The platform offers access to live football matches from multiple leagues
RFC 2045 inline images
Hello! We found a problem when you write an email from SeviceDesk and insert an image into the body, it is not displayed on some mail servers because the Content-ID tag is not enclosed in "< and >" According to RFC 2045, the Content-ID header must be
all data show as "others"
dear all, I have just installed the latest version Netflow Analyzer 12.4 but all data flow cisco router display as "Others". I use database postgres. Pls help me resolved this issues!
Possibility to get a Change Role Email_ID for use in a Custom Function
I am creating a new function that will be used as a schedule and I was wondering if it's possible to get the email value of the Change Approver role. Part of the function will be to check all change tickets against a set condition and then send an email
Maximum Attachmentsize doens't follow setting (15.2 Build 15240)
__errormail__ : Mail has been moved to error folder due to an exception Caused by : Mail size 31493839 exceeds the maximum allowed size of 31457280 bytes. 31457280 = 30 MB That was our previous value, but we raised it to 45 and restarted the service.
Workflow executes transition on each update of the ticket
The Status Waiting for Requester is an OnHold status and transitions through "Resume Work" to the Open status. The "Resume Work" makes a check, if the Technician is empty, it sets it to Logged in user The trouble we're now having is that if the Requester
Upcoming enhancements in Requester Portal Customization Enhancement in ServiceDesk plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Requester Portal Customization in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Requester Portal Customization Enhancement Create and customize
Slope Game: The 3D Ball Runner That Hooks You in Seconds
Every once in a while, a browser game comes along that's so simple in concept yet so fiendishly addictive that it quietly takes over classrooms, offices, and late-night browsing sessions around the world. That game, for many people, is Slope Game. Play
Unable to see security groups when he was in multiple domains
Hi Team, when i search for an user and click on that user to see groups information . we are seeing only groups related to only 1 domain . The user have other groups in different domain . How can we achieve this to view all domain groups information of
How to recertify by application owner?
We have many applications for which the access is controlled by ActiveDirectory and/or Entra groups. Our rectification is process is by app "owner" except for when it's the owner's access, in which case the line manager is responsible. I can't really
Introducing Labels in cloudSpend for better cost visibility
Hi there! As your cloud environment grows, configurations start to spread across accounts, budgets, governance checks, and reports. These elements often sit in separate modules, making it hard to understand how they connect. Tracking related setups takes
Five attacks. Five detections. Zero guesswork.
We are hosting a technical webinar where we simulate real-world attack scenarios and show exactly how Log360 detects them using rule-based use cases. What this session covers Alert fatigue is one of the biggest problems facing SOC teams today. The answer
Patch update delayed since application is used by another process
Is there anyway to automatically add computers with patches that cannot install due to the fact that the user has them in use to be added to the automated restart schedule that takes place for updates that require a restart. I find in some scenarios computers
Report - How many days open by month
Hi How can I show how many days requests have been open by support group by month?
Security Policies
Hello, I would like to understand how Security Policies work in Configurations. I configured a setting to block Regedit, but when I suspended the task and deleted it, the block remained on the endpoint. Do I need to reconfigure everything I block with
Filter Requesters by domain
Is it possible to filter the REQUESTER / On Behalf Of field by a domain? Use Case: We want to scope which users are found when staff/techs search for a REQUESTER. Our directory includes internal and external customers/emails so it's a way for us to simplify
Error 12023 during Windows Domain Scan
Hi Team, We are currently troubleshooting Error Code 12023 during a Windows Domain Scan using the ServiceDesk Plus Cloud Probe. We have approximately 2,500 assets to inventory, and the scan is failing consistently with this error. Our Environment & Findings:
{Action Required} Re-authenticate your Google Drive Accounts to Continue Data Sync
Hello Users, This notification only applies to customers who have set up an integration between Google Drive and ManageEngine Analytics Plus. To align with Google’s latest updates on how apps access files in Google Drive, we’ve enhanced our integration
Migrating from ZOHO Projects to SDP
Hi All - I know we have the Import Requests feature in SDP, but if we're migrating ZOHO Projects data into SDP, is there a better way? The problem with the Import feature is it doe snot allow conversations/history and all that detail. Or is the Import
Update error from 15140 to 15200 postgresql
Hi during update from version 15140 to 15200 (as in topic) I get error. Full output from update process is listed below. Is someone get similar error and know how to resolve issue ? ------------------------------------------------------------- Going to
Inventory custom data
How I can use Desktop Central to collect custom inventory data from endpoints and create a reports based on this information? Eg. I want to check if custom registry key exists at endpoint and create a report based on this.
Timer Action problem
Hello dear colleagues, Yesterday we upgraded the version from 15100 to 15200, after which new requests stopped being generated via timer action. For example, if we configure a template request to be created one minute after a specific event (using “Create
Just so everyone knows the phone / remote in support model has changed. Make sure you are prepared.
This is not your fault Dinesh - you are great at your job! I very much appreciate all the help you provide for me and all of us here. Everyone should be aware of the change - for example - the next update causes an issue for you that you can't fix and
Name Field in request template
Is there any way to duplicate the function of the name field in a request template to look up a person's information? I am creating an off-boarding request, I would like a way, if possible, to look up an employee from the list, and perhaps fill in a few
Is there a way to add an attachment to a reply template?
Would like to add an attachment to a reply template, so the technician can just use the reply and not have to attach the file (template) we need the end user to fill out and return.
Issue with custom function
Hello. I am trying to use a script that changes status when a technician replies to a request. I am using the scripts on this discussion https://pitstop.manageengine.com/portal/en/kb/articles/update-request-status-upon-receiving-a-new-reply-11-10-2023#:~:text=Use%20case:,to%20%22On%2DHold%22.
Added WAN Link in OPmanager- Interface bandwidth is 300 Mbps but not shoeing above 100 Mbps.
Added WAN Link in OPmanager- Interface bandwidth is 300 Mbps but not shoeing above 100 Mbps. Required support for Interface bandwidth speed correction,.
Request status times report
I was asked to set up a report that shows the amount of time that a ticket was in each status. Open: How long was the ticket Open until it was set to "In Progress" In Progress: How long was the ticket In Progress until it was set to "Resolved/closed"
Join the joint Veeam + Log360 webinar on improving backup security oversight
We’re excited to invite the community to a special co-hosted webinar with Veeam that expands the security visibility of ManageEngine Log360 directly into your backup environment. Webinar Title Strengthening Cyber Resilience: Enhanced Threat Visibility
Change Ticket Creation From Email
I am wanting to create a workflow to take input from an Email (using something like a Microsoft Form) to generate a change ticket in SDP Cloud using a Change Template.
Join the joint Veeam + Log360 webinar on improving backup security oversight
We’re excited to invite the community to a special co-hosted webinar with Veeam that expands the security visibility of ManageEngine Log360 directly into your backup environment. Webinar Title Strengthening Cyber Resilience: Enhanced Threat Visibility
Improve cost governance with Multi-Step budgets
Hi there! Managing cloud costs with a single budget threshold often leads to late visibility. By the time a budget is breached, it is usually too late to take corrective action. Teams either receive alerts too late or get notified all at once, which makes
Prohibit Software Feature in Inventory Module
Hi Team, I would like to understand the “Prohibit Software” feature available in the Inventory module in more detail. Specifically, I’m looking for clarification on: How this feature can be effectively used in our environment The steps involved in configuring
Change SLAs for ServiceDEskplus Cloud
We are in the middle of refining our Change Management templates, business rules and configuration but realised there are no Change SLAs? CRs often should have SLAs for the ff reasons: Set expectations for response and resolution times. Ensure timely
Next Page
