Search criteria not working inside custom widget
Hi all, I tried to use search criteria inside of a custom widget to get a specific record from a custom module but got the error message: message: "Value for url is too long" I wonder is there a way to use search criteria inside a custom widget? Thanks
How can we populate Asset Names and its IP Address on Request Additional Fields?
Dear All, How can we Populate Asset Name & IP Address on the Request Additional Field's if the Product Type is "Server" and "WorkStation" only. If we have Request Additional field namely "Asset Name" which populate assets related to the product type "Server"
Grant admin access to just Customization -> Asset Management
Is there a method for granting a role admin access specifically to the Customization -> Asset Management page? Without making the user a general SDAdmin?
ME Supplied Work Log report doesn't work
The report called Work Log reports by technician doesn't work on 15.1 Build 15150 But on 15.2 Build 15220 it does. If I take the query from 15220 and run that in 15150 I get Invalid column name 'DELETEDTIME'. Check logs for details.
How do we populate Asset Names and its IP Address on Request Additional Fields?
We have an additional field as Server name with a reference entity from Asset. If a user selects a server from the list, it should populate the IP address of the chosen CI in another field. We would also like to restrict the Server name field to display
Anamoly in Automations; Account missed by filters
I have configured an automation for marking accounts which are inactive for 35days. These accounts must be disabled and an email must be triggered to their managers regarding the same. The task is disable users and notification is sent via the template.
Cannot copy technician anymore
Hello, Since the last upgrade in build 8033, we cannot copy help desk technician anymore. It returns the error : "Error in adding 1 help desk technician(s).. Error in adding technician, {0}" Can you fix this bug for the next patch please ? Regards,
SamAccount field for Shared Mailboxes Creations
It looks like the Shared Mailbox Creation template by default pulls information from what is put initially in the Display Name field in the template. This probably shouldn't be setup like this since for us we tend to put spaces for our mailbox Display Name. This in turn conflicts with the smtp and alias fields as it attempts to auto populate them from what's entered from the Display Name field. Those fields don't allow spaces in exchange. There should be a logon field added to the template like in
Allow Custom Reports/Widgets in Private Dashboards
In the on premise SDP we were able to create custom reports/widgets in our private dashboards. It would be great to have this implemented in the Cloud as well.
Exciting news! OS Deployment is now available in Endpoint Central MSP!
We're thrilled to announce the launch of OS Deployment feature within Endpoint Central MSP Cloud! What does this mean for you? You can now: Remotely deploy operating systems to multiple client endpoints. Automate OS installations and configurations. Customize
OST to PST Recovery Software to convert OST to PST File?
Most of the users are searching best tool for repairing the corrupted OST file, here we are providing Enstella OST to PST Recovery Software that secure for repairing corrupted or damaged OST file and recover OST file to PST file. Using application is very easy, just follow the easy steps of installing and get the secure process for repairing and recovering exchange Outlook OST file emails, contacts, calendars, task, notes, inbox items, outbox items, journals and appointments. This OST to PST Recovery
RecoveryManager Plus rolls out build 6312 with support for S3-compatible repositories.
We are glad to release the latest version of RecoveryManager Plus, build 6312. Features: S3-compatible repositories support: You can now add S3-compatible storage services as cloud backup repositories in RecoveryManager Plus. Enhancements: Region-specific
[DEX] Script not found in workflow at Remote Action
Hello, I have a workflow that uses a script in Remote Action, but I noticed when editing the workflow that the script is no longer there; none of the scripts in my Script Repository appear for use in the selection option. I have tried to create another
After upgrading to 11.4.2528.30 all our PCs just say Agent upgrade is in progress when trying to remote manage
We updated our central server to 11.4.2528.30, and as per usual this meant it automatically started to send out the updated agent to all our endpoints. However, since then we can't connect to any of them to do any kind of management tasks like remote
Contract renewal doesn't always work.
We have recently added all our contracts in and I am finding that when renewing, sometimes the system does nothing when I click the renew button. I can create a whole new contract for it, and have had to do so a couple of times, but this is not ideal.
M365 manager plus service Not running
As the subject says .. my m365 manager plus service is not running and it says "The component is temporarily unable to service your request due to maintenance downtime or capacity problem. Please try again later." Need help to start this service again
Ability to change to a different template for a maintenance item
When I go to edit a maintenance, the template area is grayed out and I'm not seeing a way to change to a different template. Have to delete the maintenance and create another one to select a different template to use. Should be able on edit to also change
ManageEngine SupportCenter Plus - version 15.1 - Build - 15110 Released
Dear User(s) Greetings for the day. We released SupportCenter Plus - version 15.1 - Build - 15110. We have made some major Enhancements : SCP-7344 : Account module revamp. SCP-7607: Support Rep Home Page Customization SCP-7799 : Web Tabs SCP-7800 : Enhanced
ManageEngine ServiceDesk Plus MSP - version 15.1 - Build - 15110 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 15.1 - Build - 15110. We have made some major Enhancements and Behavior changes related to Assets and CMBD and many more SDPMSP-24371 : Two factor authentication support for
Inquiry about creating custom reports by folder in ADAudit Plu
We currently have a File Server whose structure is organized by main folders (see attached image), and each of these folders is associated with a security group created in our Active Directory (see attached image of the groups). Access to these folders
Cannot export PDF report from Firewall Analyzer
I recently installed Firewall Analyzer It is up and running but when I tried to export the report in PDF, it opens an empty tab and nothing happens. No files were being downloaded. I tried to access using different browsers but the issue persists.
Can I generate an alarm for a compliance violation?
Can I generate an alarm for a compliance violation? Basically I'm looking to automate the remediation of network devices with configlets but I can't find a way of doing this currently. I can generate the compliance report and manually execute the script
One Drive data sources URL Changes
Sometimes, MS OneDrive files used as A+ data sources are overwritten or their file/folder locations may change. We need to redirect syncs from OneDrive (or any other cloud data source) to their new links. Currently, if data is moved to a different folder,
Unabled to log in as admin
I've initially logged in as admin, and changed the password. Now I can no longer log in, it says "Invalid loginName/password. Please try again."
Which EC log file records password changes and report exports for accounts with the Administrators role?
The company will conduct a log audit ，so needs to know which log files in Endpoint Central record password changes, password resets, and export report operations for the administrator account. Can the user account that performed the above operations be
Disable Worklog
Hi, Is it possible to disable the worklog for a specific ticket template in Service Desk Plus cloud or adding the worklog automaticalliy with a script or custom function.
[New Release] ADManager Plus' latest build 8034 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8034. Feature: Marketplace Extensions: Administrators can now install third-party application extensions from the ManageEngine Marketplace and manage
Cloud storage for upload file for personal package.
Hello, I need some information about deploying personal packages. Is network sharing required to install personal packages, or does the central endpoint include file uploads? If it is possible to upload personal packages, what is the procedure, and what
Notify Requester after a period of time (OnHold Status types)
Scenario: A requester submits a request and does not respond to the Technician. The Technician would like to close the request if there hasn't been a response. Use Case: ServiceDesk teams can reduce the total count of requests by closing unresponsive
How to Maintain Server Reliability During Continuous Growth
Hello Community, This forum has been a helpful place to learn from real-world server management experiences shared on ManageEngine PitStop, especially as environments grow and infrastructure demands increase over time. As user demand increases, maintaining
Exception during getConnection from pool Exception occurred during get connection from datasource
I encounter the following error while reporting from the program as a query: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for details. I don't
Asset - Asset Details - Mandatory field
Is it possible to mark a field within the Asset DB that is mandatory, i.e. such as the Asset Tag and Serial Number fields.
Unable to order stuff On Behalf of someone who is a Technician
So in this example John Connor is my boss and he want's to surprise me with a new computer. But he can't add me to the On behalf of because I'm a technician in Servicedesk Plus. But I have the Show technicians in requester list while creating a new request
CVE-2025-66516 in OpManager
Hi, We are using OpManager version 12.8.588. Our Ciber team are reporting us in some paths we have CVE-2025-66516 vulnerability: For example: - /Program Files/ManageEngine/OpManager/lib/iam/tika-core.jar -> META-INF/maven/org.apache.tika/tika-core Is
[Issue] Error fetching mail via O365 OAuth - "Authentication Failed" despite valid credentials
Hi Team, I am encountering a persistent issue with the Mail Server Settings in ServiceDesk Plus. We are using Office 365 with OAuth authentication, and it has stopped fetching tickets suddenly. Details of the problem: Error Message: "Authentication Failed.
[Free training] Get a complete overview of NetFlow Analyzer by joining the training webinar!
As enterprises grow, network management becomes complex, leading to congestion, security risks, and downtime. A proactive approach with bandwidth monitoring, traffic analysis, and security detection empowers IT teams to gain visibility, detect anomalies,
[Free e-book] Powering the modern BFSI with analytics
Hi there, Modern financial enterprises are grappling with growing customer experience gaps, evolving regulations, rising fraud risks, slower credit decisions, and increasing infrastructure complexity. Traditional reporting and siloed insights can no longer
How to migrate Password Manager Pro 12.4.0 to new Server
Hi Teams, Could you please provide me the actual steps to migrate Password Manager Pro 12.4.0 to a new server? Best Regards, Luis Montoya
Your trial period has expired. Application has been switched to the free version.
Hi All I moved ServiceDesk to a new host and I'm not sure if I download the wrong license or what happened but now I get this message - Your trial period has expired. Application has been switched to the free version. I've tried requesting a new license
Firewall URLs to be open on the internal firewall
Hello, The following URLs not mentioned on the requirements pages https://www.manageengine.com/mobile-device-management/faq.html?archi#g1 https://support.google.com/work/android/answer/10513641?hl=en the enrollment of the device is blocked 34.212.92.172
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