Active Directory picture synchronized in ServiceDesk Plus?
Hi Everyone, We want our users' profile photos to be synchronized from Active Directory. Is there such a feature?
Requester delete own request
hi How can I set it up where a requestor (non technician) can delete or cancel their own request?
Upcoming SA DR Drill Scheduled for 19th & 26th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for the Zoho SA (Saudi Arabia) services on September 19, 2025, and September 26, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the
Upcoming CA DR Drill Scheduled for 21st & 28th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for the Zoho CA (Canada) services on September 21, 2025, and September 28, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the CA deployments
Upcoming JP DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho JP (Japan) services on September 20, 2025, and September 27, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the JP deployment
Attached HTM decoding
Hello, After the 15120 update, I've encountered a problem in opening attached HTM files directly in the browser. Please assist.
How to Use Anti Bee Egg in Grow A Garden Battles
If you’ve been playing Grow A Garden Battles for a while, you’ve probably encountered the infamous swarms of bees that can disrupt your plants and damage your garden’s health. That’s where the Anti Bee Egg comes in, a surprisingly versatile item that
Secondary Email in a report
Hi, Team, In a report, how can you get information about a user's secondary email address, along with their primary email address? Thanks
Forgot password link
Dear all, I'm having an issue with password recovery for requesters. The "Forgot password" link in the login form does not send a reset email to non-domain users. I found some knowledge base articles and user forum topics about this problem, but none
Auto-trigger the User Survey report for scores below a certain threshold
User surveys are essential for measuring user satisfaction and driving continual service improvement. It is more crucial to notify key stakeholders of a negative survey response as it represents the user's voice and highlights areas needing attention.
How to import Survey data from ServiceDesk Plus to Analytics Plus?
Helpdesk surveys help you identify how happy your customers really are with your services. A recent research revealed that 96% of unhappy customers don't complain but, 91% of those unhappy customers leave and never come back. That is sad, isn't it? That brings me to this topic! As you know, currently, Analytics Plus doesn't support Survey data from ServiceDesk Plus out of the box. However, Survey module will be supported in one of our future releases but, we know how important it is to you.
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
[ManageEngine Cybersecurity Seminar] You’re invited: Reserve your passes today!
Hello, We’re pleased to invite you to our upcoming IAM and Cybersecurity Seminar in Austria. This in-person session is designed for IT and security professionals looking to sharpen their identity and threat defence strategies. What to Expect: • Live Cyberattack
Bulk Update Asset Name in All Assets
We wish to change the name of a set of Assets. We were going to complete a bulk update via Setup / Data Administration / Import Data / Import Wizard, as we want to change the name of 400+ assets. But, this will not work as the new name will not allow
New feature announcement: Strengthened AD & Windows security with Log360 Cloud!
Log360 Cloud now introduces major enhancements for Active Directory and Windows environments, bringing deeper visibility, advanced detection, and stronger compliance support. With this release, you can: Audit PowerShell activity: Monitor executed queries
Can we limit users from seeing certain Solution Categories?
Hello, I know we can make solutions public or private to requesters, but end users can still see the admin categories they don't have access to. Is there a way to limit that view? I've seen the discussion on this forum going back over a decade. Than
Automatically send report 'Manager Based Users' to all manager
Hi there, is there a possibility in ADMP to create and send a report to all users who are defined as a manager in any AD-user-object with their team-members? Like the report "Manager Based Users" but automatically send to all manager who have at least
Unable to take the backup of ServiceDesk Plus
I am getting an error everyday, when backup schedule wants to run. The build is 15.1 Build 15120. Can you help please? Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support
Schedule Announcement
Hi Team, As of now, I’ve noticed that there is no option available to configure scheduled announcements. It would be greatly appreciated if a scheduling feature for announcements could be introduced in a future release. This functionality would enhance
Desktop Sharing not working
I have a couple of problems: #1) I can not get the Agent installed on about 1/4 of my workstations. I *have* followed the suggestions in the knowledge base that deals with this particular issue. #2) On the workstations that do have the Agent installed, I am not able to use the Desktop Sharing feature. It says "Connecting..." for about 10 seconds and then I get an error messge that reads "Operation Aborted! Click Connect Button". I have just installed the latest hot fix 60117 today. I was having the
Version issue
Hi to all and sorry for my English. I have installed Desktop Central 6 but i can't understand info on product version Today, website report: "We recommend users to move to the latest version, Desktop Central 6.0 build #60106 released on 14th March 2008 " but if i look in my license box i find Product Version: 60114 What is wrong? Thanks. Regards.
Domain name question
Hi to all and sorry for my english I have to manage two domain with equal Netbios name (mydomain.local and mydomain.internal). How i can use Desktop central on this situaction? In "Add domain" windows software need only netbios name but when i try to add second domain he say that already exist although he have different AD Domain name. Can anyone help me? Thanks in advanced. King regards.
error "The storage control block address is invalid
I am evaluating this product but when I run a patch scan or anything on my clients it fails with the reason "The storage control block address is invalid". Can anyone tell me what this referring to and how to fix it? Thanks, Eric esarratt@kcim.com
patch deploy
can I download other language of patches (e.g. traditional chinese, japanese) in patch management? because it was error when I deploy the english patch to traditional chinese XP
High CPU usage - close to 100%
I have noticed that Desktop Central uses a large amount of the processor on my server. It is an older machine without a lot of memory but runs other Java programs fine with just occasional spikes in Cpu usage. Has anyone else had this problem? Is there a way of setting a maximum % of CPU to stop it affecting other processes? thanks John
Desktop Sharing Chat Not Working
Does anyone know how to enable the chat feature in desktop sharing? Even though the feature is available on my toolbar, when I click Chat an error appears stating "Chat not accessible". This would be a great feature if it actually worked...
Desktop Central 5
Hello Everyone I m using Desktop Central 5. Agent installation failed on vista machines i want to know did Desktop Central 5 Support Windows Vista?????? Thanks in Advance
Patch Management Enhancement
Sometimes I need to manage a single computer so that I can force upgrades to it when I know a user is away. I would like to be able to view a computer's list of problems (such as in the Vulnerable System Report), then have a button or other option to directly update that PC from here, and see the progress of the update. Thanks Richard Wollenberger
Problem in getting license information !!
i am getting this message while upgrading license " Problem in getting license information !! my email id is ashwink225@gmail.com
"The handle is invalid." error on software install
I'm sure this is a pebkac, but I'm just getting started with Desktop Central... I setup a software install configuration, to force an XP sp3 install for all users on the domain (each user has their own computer, and just about all of them are running XP sp2). From what I understand, this should be executed for each user when they next login to the domain. I tested by logging off my system and then back on, and sure enough the status changed from "Ready to execute" to "In progress". When I check status
Desktop Central Alerts
I do not receive alerts when the systems are scanned via the schedule. I do receive the reports when I do a manual scan. I also get this on Service desk as well What can I do to fix this? Dan Uelman
Patch Management scan but not update
Hi to all and sorry for my english, Desktop Central 6. I try to manage one workstation (WXp Pro 64bit Sp2) and one server (W2003Std Sp1) to understand software capability. Agent is installed correctly (6.1.9); hardware and software inventory/history work fine. In Patch Management i have this issue: From Scan Systems (0/2) i check both 2 workstation and click to scan System button. Scanning in progress for about 10 seconds and therefore i receive "Patch scan has been completed successfully" message,
ikernel.exe missing
Hi, I am trying to uninstall DC6 and when I try it says that ikernel.exe is missing or cannot be found..... please assist
How to configure Alert in DesktopCentral for Server down.
Dear Support Team, I want to know that is there any possibility that I can set a alert / notification that whenever any my server goes offline, then my DesktopCentral send me an alert. Kindly provide me this details Zahir Hussain Shah
Configuration Status Not Updating
We have a software configuration that successfully pushes out but the status is not reflected in the status. Despite refreshing the status, it continues to say "ready to execute". We are using v6.0.0 build 60112.
Software Inventory Not Known
Viewing the software inventory list of computers, the Frequency of Use and Compliant Status columns show Not Known and Not Available. DTC has been running on these computers for two weeks now - I expect these columns to have data present. What might be wrong here? Build 60110. Regards, David.
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