Missing Group
I was on a DC and used the AD Users created a Group named XenShare and added users. Now I am trying to modify that group from ADManager and it cannot be found. I feel like a dolt; what am I missing? (Besides a brain. LOL) Jimme
Moving Home Drives with AD manager plus
Hi, i have been using AD manager plus recently to move users home drives to our new storage solution. If i move just one or two at a time all works very well. If however i import 100 plus users and move their home drives when i come i the next day AD manager plus web page shows as page can not be displayed. I refresh the page and get an unhandled exception error, when i then look at which drives have been moved i can see that bnot all drives have moved. As the page is no longer showing i am not able
NetFlow Analyzer and ASAM (Advanced Security Analytics Module) System Requirement
Hi Folks, Recently, one of our customers reported a performance related issue while using the Advanced Security Analytics Module of NetFlow Analyzer. It caused a great deal of concern for us as we were shocked to find CPU usage shooting upto 100% all the time, which is unusual. On drilling down the issue we found that the server in which product was installed had a single core processor and very little memory. NetFlow Analyzer and Advanced Security Analytics Module are resource intensive applications.
How to find my password of netflow's account 'admin'?
Hi I forgot my netflow password of administrator account 'admin',Can you tell me how I can find it ,Thx!
SLA reguest
hello, tell me whether it is possible to assign a SLA notice to another specialist without reassignment request
SVC MIB Manage Engine
I am trying to load the attached MIB file to the Manage engine probe inorder to monitor our SVC cluster. The following error is reported on the probe during selection of the MIB: Error parsing MIB:SVC_MIB MIB Contents follow below: IBM-SVC-MIB DEFINITIONS ::= BEGIN IMPORTS OBJECT-TYPE, NOTIFICATION-TYPE, MODULE-IDENTITY, enterprises FROM SNMPv2-SMI MODULE-COMPLIANCE, OBJECT-GROUP, NOTIFICATION-GROUP FROM SNMPv2-CONF SnmpAdminString FROM SNMP-FRAMEWORK-MIB; -- RFC2571 ibm2145TSVE MODULE-IDENTITY
The hang problem with web-interface
Dear Collegues! We use Manage Engine Service Desk plus, version 8, build 8013. Recently, we have noticed the following problem. When I push the button "Refresh request" after edit of request, or I push the button "Add request" if I create a new request... the page in any browser (IE, Mozilla, Google Chrome) hangs: in bottom, the green indicator goes slowly, then very slowly, then stops - and browser don't switch to the request list view page. The browser hangs on page of request add or request edit.
Removing interfaces from multiple devices
Hi, I would like to remove several interfaces from multiple devices monitored by OpManager. Is there a way to do this in bulk, or do i have to go to each device and select and remove the interfaces manually. Ideally i dont want to monitor any interfaces on the devices anymore, i just want to monitor the device so i can reduce the resources used by Opmanager. Is there a way to do this. Thanks
SNMP traps from Cisco wlc 5508
Hello! I have a Cisco wireless controller (5508). This box is sending snmp traps to OPmanager. I want these traps to generate alarms in opmanager when ap's go down. One alarm for each ap. So far so Good. I get this to work with one ap but if several ap's goes down there still be only one alarm (for the last ap that go down). I am using the mib airespace-wireless-mib and use the bsnapDisassociated and bnsapassociated traps to do this. How can i use this traps to understand that it is different ap's
How do I add attachements to requests created through the servlet api?
Hi, I am trying to setup a page where users can enter requests from a sharepoint site. I have the page setup and I am able to successfully create the requests, but I also want to add the ability to attach a file the same you can with an email. I have the html code that lets me browse for the file and added that to my form but the file does not get added when the request is created. I'm not sure if the problem is HTML or something on the server side that I'm missing??? Any help would be appreciated.
Request pickup change
If a ticket is assigned to say Group1 and a member of Group2 picks that ticket up, the ticket is assigned to the technician, but the group is left blank. We would like to have it so that if that technician is a member of only 1 group, it will not only put the put the request in the technicians name, but also in the correct group. Currently we have all tickets get assigned to our Tier1 HelpDesk. If a Tier2 tech picks up a ticket it is no longer assigned to a group. Other Tier2 techs that are Filtering
escalate notice
Hi, tell plz, Can I organize system for notice to other technical specialist if first specialist not complete a request in time, but NOT escalate it to other specialist thx a lot
7900 Time error
Tickets are created with time at 11 o'clock smaller than flowing. Incorrect time is displayed near to the button of reminders. System time correct.
Import Requesters from Active Directory - Import Now Problem
Performing the "Fetch OUs from Active Directory" returns only "Domain Controllers" now for some reason after upgrade to Service Desk Plus 8013 this morning.
New Incident - Button Missing
Recently updated to the latest build 8013.... and along the top of the ServiceDesk Manager their is a a button called QUICK ACTIONS There use to be another button next to it which we could select a new incident prefilled (from our Incident Template) but I cant find this button or option Any assistance would be greatly appreciated Thanks Jason
Display issues with employee search
I still have display issues with self service plus when doing an employee search (and subsequent result sets). Custom attributes - I have created a custom attribute " extensionAttribute3" and given it a name of Salutation. It updates properly through SelfService and can be seen in AD (through ADManager Plus) However creating a search (through employee search) with the field "Salutation" which is in the pick list does not display anything - as if the field is blank. When Label a field - say company
Photo in AD Selfservice
Hi, I am wondering where the photo is stored in AD when a user uploads one in ADSelfservicePlus? Adding the photo into ADSS does not seem to put in the "thumbnailPhoto" attribute in AD. This would be the sensible place as all the other MS products look for a photo there..??? I did ask this question in a email with the following response: "One technical question, the photo that can be uploaded – is that held in the ADSelfService system or in Active Directory? A: the photo that are uploaded will be
Creating a request in SD+ (Professional) using the email command
Running SD+ (Professional) version 8.0.0 - Select Mail Server Settings/Email Command tab Enable E-Mail Command E-mail Subject contains @SDP@ Command Delimiter @@ Email Subject: SDP Test Contents: @@OPERATION=AddRequest@@ @@CATEGORY=Notebook@@ @@GROUP=Staff@@ This created a request in the Service Desk but did not populate the fields I'd specified in the email - it just used the email contents & put them into the description field of the request.
Eventlog Analyser 7 Service problem
Hello all, I'm experiencing a difficulty with Eventlog Analyser build 7000, I cannot keep it operational at all since the Eventlog Analyser 7.0 Service always terminates immediately upon starting. The only error information I can find is that my Eventlog records that that the service has terminated unexpectedly. I'm attempting to have it working on a Windows Small Business Server 2011 machine, running as a virtual server. Any help / suggestions would be greatly appreciated! Edit: I'm now experiencing
Setting up SNMP trap from nortel bcm 50
hello, I'm trying to do the initial setup for op manager. I have added a snmp trap destinatino on the nortel bcm name: nortel host address: Ip where op manager is hosted port: 162 snmp version: v1/v2c community string: read I've uploaded and added the mibs to op manager but when I send a test alarm from my BCM .. nothing is showing up in op manager? Am I missing something in the configuration. We are just using the trial version to see if this product will work for us.
Fetching rules from FortiGate 500 via SSH
Hello. In FirewallAnalyzer | Settings | Device Rules | Fetch Policy I have the attached error. For Prompt, should I have just the pound sign (#) or the full prompt which is: FG500A2904500246 # Either way, I get the attached error -- is it succeeding or failing?
change the output format email
Hello! Is it possible to change the output format email notification that sends an email to SMS? Namely, change Content-Type to text/plain or remove from the message body Subject: $message Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_3_25047450.1312994887640" X-Antivirus: avast! (VPS 110810-0, 10.08.2011), Outbound message X-Antivirus-Status: Clean X-Spam: Not detected X-Mras: Ok ------=_Part_3_25047450.1312994887640 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding:
Traffic Trends report for single host
Is it possible to get Traffic Trends data (hourly aggregation with or without a graph) for a single host? Or any sort of graph or report that would show me when a paritcular host or group of hosts was using bandwidth? I can get data for each 5 minute aggregate, but I need to see a time range. The traffic trends report is perfect, but even if you create a custom report profile that doesn't apply to the traffic trends report or live report.
Exclude Criteria - ntp clock-period
Hello, We are running Build 5450 and have several Cisco devices (2x AS5350, 2x AS5400) that have the ntp clock-period configuration line. These are in the Cisco AccessServer template. The documentation states that these lines were ignored in Build 5330, however, we continually receive notices on our daily sync checks. We have tried adding exclude criteria for these within the AccessServer template but nothing seems to ignore this line. Any suggestions? Thanks, Ben
Hyper-V monitoring: Preview release
Hi All, We are pleased to announce the availability of OpManager HyperV Monitoring preview release . To cater the growing needs of virtualized environment, we released our enhanced VMware monitoring recently. In addition to it, we have been working on HyperV monitoring module for quite sometime and it has come out in good shape. Please fill this form if you are interested in testing this preview release and sending your valuable feedback and suggestions. You will be getting a mail with the download
Manual scanning from workstation
Is there a way to force a manual scan from a workstation from the acutal computer so it updates the information on the server? I have the agent taskbar icon hidden though so you cannot click on it there. Is there something I can run from command prompt to force a scan? Regards Matt
Hi Configuration Issues
Hi am not getting any domain name in the drop downs - while configuring the service desk
Asset Count - licence count
When an asset status is set as "Disposed", does it still count as an asset for licence purposes ? If not is deleting the asset the only way to reduce the asset count ? Thank you Ian
Asset Scanning
Hi, Can we check from SDP what subnets are being scanned during the asset scanning ? Thanks, Jon
database
whenever i am entering any data in the database i am not getting it in the manage engine console..is there any solution...
Business rules isn't applied
I have created a business rule to place ticket opened by mail from specific e-mail (this is configured as one of our technician e-mail) to be placed in specific group. it doesn't work. although it worked just fine if the e-mail address configured in the sender (in the business rule) is corresponding to a requester.
Agent Installation
We have just purchased Desktop Central and I am trying to install the agent using SoM. I can only install one pc at a time. As soon as i try to import more than one pc at a time i get an agent install failure. "The network path was not found". I need to install on 5000 pcs and obviously cant do them one at a time. Has anyone seen this issue before ?
Furture Release Change WorkFlow Update
Can we get an update on the Change Workflow addition to the Service Desk? It was supposed to be months ago and the roadmap just says Future Release
ManageEngine ServiceDesk Plus Title change
Hi All; I ManageEngine Service Desk Plus user. When we open a Web browser program with the Service Desk in the title "ManageEngine Service Desk Plus writes. Are you an opportunity to change? How do I change if any. I appreciate if you could help.
TRAP SNMP
Hi, I can't see any traps in unsollicited view. - Traps are received on OpManager server (check with tcpdump) - I can See traps with trapViewer on OpManager server (AdventNet MibBrowser) - SNMP Trace service is up on OpManager server - The device sending traps is managed in OpManager - I Got no snmp trap processor What's wrong? is there any log? how to configure the community string in OpManager server and make sure the traps is set to accept from any host? Thanks
Monitor Physical and PageFile memory at the same time?
Any idea how can i monitor the Memory utilization for the Pagefile and Pysichal memory at the same time?
Difficulty setting up Windows service notification profiles
Anyone notice how difficult it is to setup a notification profile for Windows services, or am I just doing it wrong. I have all of my services that I want to monitor, already being monitored, however when I want to setup a notification profile for this server, I have to go through and pick the services I want to monitor, from a list. This wouldnt be so bad except the fact that they are not listed ALPHABETICALLY. What a PAIN! I have been able to work around it by using an alarm escalation profile,
./RepairDB.sh: line 16: myisamchk: command not found
op manger is not running and it is showing to run teh repair.db i run that one it showing the error ./RepairDB.sh: line 16: myisamchk: command not found any one can help on this
Add a note and Show this notes to Requester breaches response SLA
Hi Have an issue where we add notes and show notes to Requester also, but it still breaches the response SLA, is there a way to remedy this? This would not be deemed a response to the request. Regards MW
Does an api or web service call exist to generate reports?
from a review of the forum, it would seem that the api is for creating tickets only, rather than reporting (ie getting information out of the tool), but this answer was dated jan 2010 with an indication this capability was being considered. is there now an api/ws for generating reports or a query service to return datasets from the db? /kdl
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