Desktop Security Configuration not applying
Hello, I have two machines that auto login with their own user account. I created a security configuration in DC that is suppose to prohibit the users from altering, adding, deleting or editing items on the desktop. However, after having the agent apply the configuration manually and waiting for the 90 minute interval to refresh it seems the configuration has not applied. I set the config. to apply to those machines and those two users. I've added the DC agent as a security risk exception in Symantec
Desktop Central Hangs during Software Deployment Set up
Occaisonally during set up of a new or changing an existing deployment configuration, the Desktop Central site hangs, usually when either adding a package to the config, or when adding targets. Am running latest service pack and patches. Any assistance is appreciated.
Managing users
There are a number a problems regarding the User Management. 1. Can't know which are the real permissions of users in BU or System. It's essential that a listing of users, referring which are their unit access and level 2. The user interface is quite awkward... sometimes we can change, sometimes i can't. Example: 2 BU, want to give access to both... can't do, must be one BU at a time. Give permission to first BU no problem. Second BU, trying to set user permission no go. Must remove login, and grant
Cannot find scheduled Tasks
I can't seem to get PMP to find the scheduled tasks on a server using domain account.I've created a test domain account, added to the WindowsDomain Resource, created a scheduled task using that account, and PMP can't find it. I can see in the Eventlog logs on the target server the successful logon attempts of pmp. It can find the service and changes the password and restarts the service fine, but won't pickup the scheduled task. Any suggestions? Which script in ./PMP/scripts is used on action "scheduled
Assets
We have been using ServiceDesk Plus for about a month now and this problem has happened twice. While working on the assets and getting them all assigned to the correct departments all of a sudden they all get changed to the same department. The only thing I can think of that I did just before this happened was that I removed an unused site.
Certification Verification Failed on Windows Agent Startup
I downloaded the Windows Agent from the admin screen, and installed the service using the command "agentinstaller.exe start". The agent folder shows a new file PMPAgent.log, and in this, I get the following error message: Going to send the request to PMP server : IsValidCert() : Certification verification failed GetResponse() : invalid certification
Products Tab removed after upgrading to 7900
From build 7804 to 7900
Limit of Request - Additional Fields
Dear all, It is possible to configure SDP to have more than the 24 Additional Text field ? Best Regards.
Password verification & reset for non admin accounts
Hello, added a new resource from type Windows. This resource is a normal Windows XP SP3 Computer. First I added the local Administrator Account of this resource and setup Password reset to use this Administrator Account. When I click on "Verification" it says "in sync" and changing the password works, too. Added a new local user service1, NO Admin rights. Click on "verification" it says "failed". As soon as I add the Account service1 to the local Group "Administrator" the password sync and reset
IPAD app for SupportCenter
We have been looking at your product for our company. We have 50 Techs and will be using the Ipad as the main interface for your product for our techs in the field. Are you planning on coming out with an Ipad app for this product? Using the web interface in Safari is not sufficient. Thanks
Device image
Hello, I'm new in APManager and even after upload an image to the correct directory ("\ManageEngine\OpManager\webclient\common\images\DeviceImage") the Business View doesn't show the image I have just uploaded. When I use a standard image the BV shows the image normally. It should be something easy to fix, but after change the image properties some times, I give up.
Install OP+NFA plug-in+NCM plug-in
Hello I want to install this set in one VM ( win2008 ) with a MS SQL backend on another. I found on the site that NFA plug-in uses the same SQL instance ( that of OPManager ) but nothing about which instance is used by NCM plug-in. Please provide this information. Thank you very much
Create Device Templates based on non OID data
Currently a device template can only be created by using an SNMP OID. While that makes sense and makes scanning more intelligent it does limit the usefulness of the Quick Configuration Wizard. Example: I have 20 servers in my PeopleSoft App Server pool. I need to monitor the integration broker message queue on these boxes and only alert the PSFT team if they are too large. The OID of these systems is going to be of a normal windows server so I couldn't just apply it to my peoplesoft servers,
How to change customer Database manual
Hi, Did somewhere URL can guide user how to change the default database to customer database? I am trying to change from fireball to MYSQL but only fine database_params.conf in KB but no further steps teach me how to do it. Thanks in advance!!
How to delete Devices in Netflow Analyzer?
Hi, I have a Device, with 3 interfaces, that was changed his IP address and now there is displayed the device twice and 6 interfaces. I want to remove one of them. We are using NetFlow plug-in in OPManager v8 and there is no option to delete. HOw can I "purge" the Device list?
AIX interface not show
I have 3 AIX server that I monitored using OPManager. I have successfully add the server in to OPManager but in the interfaces section the interface not show, when I try to rediscover it says that unable to rediscover. The credential tes was passed for both SNMP and CLI. What can I do to showing the interfaces ?
Incidents not uploading correctly
Hi we have been using servicedesk for quite a while now so our sql db is old and large (3.8gb). At times we notice slowness issues when updating fields and logging onto pages. But the main reason for logging this job is because we have an issue when people are filling out a incident. We have about 5 custom incident templates. When users enter information into them and click save sometimes the 'loading' bar slowly progresses but it seems to go into a loop where nothing happens. The user loses all
Response time
Hi all, After 3 months of testing... i'm sooooo fed up Here is my configuration : Virtual Machine running windows 2008 R2, 8 vCPU, 16 Go of RAM. with MySQL db installed locally on a second HDD When i would like to display the virtual device in infrastructure snapshot (and actually all other snapshots...): here is the response time i got : it is IMPOSSIBLE to work like that,.... every click on a link take a LOOOOOOT of time. After many search, nobody is able to help. I tried a repairdb,... nothing
Add traps from multiple MIBS
When adding traps from imported MIBS you can only see a small number per screen and they have to be each processed manually. Could this list be expanded to show more MIBs in a single screen and have check boxes added to search more than one MIB? If you have a large number of MIB's this can take a long time. Another thought would be to also add the option to search and import traps simultaneously when the MIB is being uploaded.
Notification on alert acknowledgement
WE would like to have the ability for an email or other action to be triggered when a technician acknowledges an alert. This would inform my staff that someone else is addressing the issue and they do not need to get involved.
New Infrastrucutre View + Device Template
I am trying to add a new Category, and then create a device template to be applied to that category. I can get this far, but I don't see the ability to add Windows Service monitors inside the template. Am I missing something? Thanks Shaun
API for create password remotely
Hi I need to randomly create password on remote system and then generated password to be inserted to "MPM" system. Is there any API in order to call it and insert that password to MPM database? Thanks
password policy that generates fix length password with one word before pass
Hi I have installed MPM, I want to create one password policy that generates fix length passwords with one word before all password for example, password with length 25 up to 30: with random generate pass, password will be generated with desirable length. but I can not add one word in that pass word. generate pass is : lajhdfkljhourslkjfhljsdr#22 now I want to add one word to this password and change it to : nima@lajhdfkljhourslkjfhljsdr#22 Or if it's possible that automate password generator add
Does ServiceDesk Plus
Hi I am new these products and org, I downloaded the ServiceDesk Plus product and tried out. I was looking for customizable a user defined forms with standard data types (Integer, String, Timestamp & etc.,). Was expecting web service integration , but it has external integration using restful API (very much impressed). Does these custom forms have import/export capabilities? we work with COTS tool like remedy for our customers, So just gone thru portal/product. It
Invalid link for change control approvals
Everyonce in a while when clicking on link to approve a change control by users get the following message. Can anyone tell me what it means and what can be done to correct it. Currently running 8.0.0 8008 Invalid Key : Key could have been changed manually or would have been an old one. A mail with the updated key would have been sent to you
Customize the Reply to Request Template to inlude the Name and Phone number of Technician
We have unique situation in which our Business Analysts use SDPLUS to work with tickets we assign. Right now my reply to template incorporates a few lines with info on how to contact our Help desk. I already have the $technician parameter in there which fills in the name. What I would like to know is if there is another parameter to include the phone number withing the Technicians SDPLUS profile? This way whomever replies to a ticket, an Analyst, a Helpdesk Tech, or a manager it will include the
Servlet API not pulling out category..
Hi, I have my own form I am making in SDP with the Servlet API SDP provides. All of my form fields work properly and get created into the ticket EXCEPT the Service Category whose parameter in Servlet API is "category" I cannot figure out why the automated process is not working for category perhaps this is a bug on your end as my code is the same for all fields and seems to work just fine with other fields except the "category" parameter. I have provided an example from my code. When ticket is created
New audit report
ADManager Plus Help Desk Technicians Audit Report. Where is this report located? I am unable to find it on the demo site. Thanks.
What is the syntax for alert messages?
Is there a list of variables that can be used in the creation of alerts? I have about 10 of them to set up and want to see what it can and cannot do. Something like Variable - Description - Example would be great.
Configuring Failover for OPmanager version 8
After successful installation of Primary/Standalone and the secondary Server, The 'startMysql.bat' in the 'bin' folder shows CHANGE MASTER command prompt.
Error after upgrade
Hello there, Did today the upgrade from 7.5 to 7.6 (enterprise edition). All goes well in upgrade process. After that, when try start the process via run.sh, I'm getting the following error: auth-bni-bb01:/opt/ManageEngine/NetFlowCentral/bin# ./run.sh ./run.sh: 37: Syntax error: "(" unexpected The line 37 has the following: function setjavaOptAndClasspath() Could you guys please advise how solve that ? Kind regards, Anderson Leite
Mandatory field (Group) on Incident form not being retained when entered
When creating a new incident request and the Group field (which is mandatory) is completed, when the Add Request button is pressed, it displays 'Group cannot be empty. Please enter the required fields'. The second time it's entered, there's no problem - could you advise please? Thanks
Applications Manager 10.0 released; includes end user monitoring enhancements, vCenter support and more
ManageEngine Applications Manager 10.0 is now available for download in our website. The highlights of this release are enhancements to end user experience monitoring and automated mapping of VMware resources through the vCenter server. Here is a quick look at the new features/enhancements in 10.0: End User Experience Monitoring (EUM) add on introduced: The 'Real Browser Monitor' add-on has been rechristened as 'End User Monitoring' add-on with enhancements that help it go beyond real browser monitoring.
Deleting default reports
Hi, is there a way to delete default reports (and not only the ones I created). ServiceDesk Plus v8. Best reagrds.
Manageengine Application manager
Good Day , Thank for this product it surely fills a gap in the support of databases. However my biggest problem is that I cannot uninstall it . It looks for Directories that don't exist . You cannot even uninstall it witht he Windows unistall utlities . Do you have any fix for this problem ?
Combine 2 applications manager to 1
Hi there, At the moment we have 2 different applications manager installations on 2 different servers. Both installation do have a lot of monitors. The idea is to combine those 2 installations to 1 and we want to migrate the monitors of installation 1 to installation 2. Is there a simple way to do this by exporting/importing the monitors? Can we extract the data from the mysql-database, so we can do a sql-import? Otherwise we have to create all monitors from installation 1 by hand on installation
Application deploy fails
Hi, When we try to install an application, for example Adobe Reader 9, if there is installed Adobe Reader X oin the destination computer, Desktop central warns that it's retrying the operation all the time and it doesn't install the requested program. I mean that if you try to install a program that is lower version than the other installed, the message is that is retrying and it warns an error with 12010 code. I hope you can help us! Regards!
How to minotor status of the OPManager Server itself.
Over the weekend i just notice there were power failure happen few times because of building maintenance. So my boss need to know the status/info of the OPMAnager itself, like at what time the server down, or healthiness of the OPManager Server. I suppose it should have by default or i just cant find it. Please advice. Bravo OPManager,my boss start to pay attention about this products. TQVMuch
ADSelfService remote reset options in upcoming releases?
Are there any plans to add additional reset options such as a emailed or SMS message with a link to click on, instead of the challenge questions that are in the product today? Many systems have gone to this. Thanks,
Issue with OpManager Syslog server
Hello, I'm currently evaluating OpManager to determine if it is the right product for our company. I have added devices for monitoring, however I discovered there is an issue with the syslog server. It reads as follows in the OpManager console : "SyslogServer Failed to start due to Address already in use: bind for the port 514. Click here to change the port." Any help would be much appreciated.
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