Servlet API not pulling out category..
Hi,
I have my own form I am making in SDP with the Servlet API SDP provides. All of my form fields work properly and get created into the ticket EXCEPT the Service Category whose parameter in Servlet API is "category"
I cannot figure out why the automated process is not working for category perhaps this is a bug on your end as my code is the same for all fields and seems to work just fine with other fields except the "category" parameter. I have provided an example from my code. When ticket is created it says for Category "not assigned", thus it is the ticketing process not picking it up...Why? NOTE: Another thing I just noticed is technician parameter doesn't pass to the ticket either...PLEASE look into this..
New to ADSelfService Plus?