Customize the Reply to Request Template to inlude the Name and Phone number of Technician
We have unique situation in which our Business Analysts use SDPLUS to work with tickets we assign. Right now my reply to template incorporates a few lines with info on how to contact our Help desk. I already have the $technician parameter in there which fills in the name.
What I would like to know is if there is another parameter to include the phone number withing the Technicians SDPLUS profile?
This way whomever replies to a ticket, an Analyst, a Helpdesk Tech, or a manager it will include the proper name and number.
What I would like to know is if there is another parameter to include the phone number withing the Technicians SDPLUS profile?
This way whomever replies to a ticket, an Analyst, a Helpdesk Tech, or a manager it will include the proper name and number.