Add Font type on Helpdesk - Notification Rules
Hi as our company has an own font type (used for every internal communication), would be nice have the possibility to add it also on SD+. Is there any possibility to do this? thanks
Linking Desktop Central to SDP
Hello I've recently installed Desktop Central free edition in our network. It works fine. Yesterday I've installed Servicedesk Pro (free edition) in our network. I've managed to link Desktop Central with ServiceDesk Plus. I am able to deploy software from SDP. I was able to connect the SDP to the Desktop Central Server. But when I want to enable Log Help Desk requests and alerts as tickets I need to fill in an authentication key. In the instructions I need to create a new role in the SDP and add
Customize Portal List View
In ServiceDesk Plus MSP, I'd like to create a custom list view for the self-service portal. Portal/requesters can customize their list view clicking the Columns icon and then selecting columns to be presented in the list view. However, as a ServiceDesk administrator, I'd like to limit the columns that are shown or are available in the requester's list view. Related to this, I'd like to "hide" the SLA violated flags from the requester in the list view. Can anyone offer suggestions?
My noobish list of long outstanding but most annoying SDP bugs
Hey guys, I've decided to make a thread out of it, in the hope something gets done about these. Developing new functionality is one thing, finetuning is another thing. I encourage everyone that has such issues over time, to use this thread to add your most irritating bugs inhere. There is one catch however, your bug must have been long enough here that is spans multiple versions already: for example a irritating bug that's in since patch 8.0 build 8015 or even longer. Be sure to check out https://servicedeskplus.wiki.zoho.com/SDP-Known-Issues.html#Purchase%20&%20Contracts%20Module for
API to retrieve ticket information and send it to external system
Hi, Our company is currently using SD Plus as our ticketing system, and we would like to somehow pass ticket information (Creation, workflog, commenting or any update) to an external system using web services (preferably) or any other form of communication protocols. From the statement in http://forums.manageengine.com/topic/servicedesk-plus-api-16-1-2010 As of now, you will be able to only submit information to ServiceDesk Plus and we doesn't support querying or requesting information from the application
ASA5550 - Netflow Analyzer - Interface problem
Hi, i have ASA 5550 IOS 8.2.1 k9 , and NetFlow Analyzer professional Plus version 9 build 9000. Issue is that i cannot see all 4 active interface on NFA . only 0, NULL0 , UserLAN, BranchLAN is shown. These later 2 are configured on GigEth0/0 and GigEth 0/1. I have 2 more interfaces configured on the ASA GigEth 1/0 & GigEth 1/1 as ServerLAN & Internet respectively which are not shown on NFA.. Also i feel that the interface shown and the conversation im checking do not co-relate..
Custom Script monitors in OpManager - Some examples, documentation needed
Hi all. I've been playing around with trying to port some Perl, bash scripts etc. from an old Nagios instance (Which by the way, seems to support custom scripting a heck of a lot better than OpManager from what I can see!) with the intention of decommissioning nagios eventually. So far however, I haven't gotten very far at all, as each time I try a custom script (Perl, PowerShell etc.) I seem to always get some obscure error of one kind or the other. Can you please provide some actual working examples
IP Routing Table
Hi There, We were always able to access the IP Routing Table for a router from Opmanager. In the last few releases including the new one this is not available any more. Is it a configuration problem on my side or has this feature dissapeared from Opmanager? Regards, Rudolf
Is there a limit to the request ID number?
Just curious, is there a max number that the request ID goes up to?
New Incident drop down Sub Categories
Hi, I am using Service Desk Plus. I currently am creating a number of templates to be used on a new helpdesk system that we are implementing. However due to the number of new templates created the "new incident" dropdown in the top left of the screen is now not able to show all of the templates without having to scroll down the page. On the orignal install of the service desk I noticed that there are categories and subcategories in the 'new incident' dropdown. Is there any way of me segregating
How to make a Technician a Purchase Order Approver?
Hi, We are using version 7605. I want to make a Technician to be an approver of Purchase Orders. I can do this for Requesters, but can't see any option to be able to do this for a Technician. How is this done? Thanks Paul
Threshold Value issue on opmanager
We have added our wireless device on OpManager for monitoring in that we have set threshold value 90% to send alarm and re-alarm value as 85%, but I am getting alert for 30% for same interface Below are the snapshots. I have searched almost all the options but couldn’t find the settings, I am randomly getting similar alarms for few server’s , VM Device’s & Wireless Device’s. Please let me know the solution. Regards, Karthik
Down Time Summary Reports / Per Month Filter Servers
Hi, I have to get report Down Time Summary per month for selected monitors...(Admin>Enable Reports>Down Time Summary Reports) Please see the below pictures.. Please do not make quick decisions, if you write query i think its will be work.. Firstly create query for these report (all of monitors and monthly) than filter for "like windows" "ISDATE" and i will edit manually reason and its will be affects here.. A really down servers and planned (scheduled) down servers reports times are separate times..
About Disk Utilization of a Window 2003 Monitor
Hi Support, It seems that if a single partition is larger than 1TB is not able to detect by Application Manager ? As in most of the monitor the Disk Utilization can show the detail while for those monitor where the partition is larger than 1TB, Disk Utilization show : "No data available to generate graph" just want to know whether it is a known issue or anything else needed to do in order to show it out . ( i have not did anything for those that showing properly right now) Thanks in advance Clay
Support for a 2nd Radius Server
I am currently running ManageEngine NetFlow Analyzer Pro 8.5 (8500). There is currently only one (1) entry for a Radius Server. Are there any plans to add a second or back up Radius Server entry? Thanks, Mark
Dial graphs for cpu and memory utilization are not seen
Hi. I am using opmanager 9 build number 9010. i have added cisco 3560 catalyst switch and enabled snmp on the device. i can verify the snmp credential from device snapshot page. i also verified it from mibrowser.bat under RFC mib sysoid . to make sure i re added performance monitors to the device.but when i edit performance monitor and cilick test monitor. it says "The monitor did not respond to the test request ". Thanks.
problem with Assets
Hi all, I have problem with Assets. We have domain structure in network. A lot of computers In Computer Organization Unit of mydomain. But half of them inactive last half year or more, e.g. PC’s owner left the company or PC has new name and IP. So during scanning my domain – AdventNet Plus hangs and cant doing on scanning ( I think, the reason that a lot PCs switched off or non exist). So how can i configure to scan quickly and only online PCs? The problems is that i can't see all my exist PCs
Send Sms Notification / 160 character Limit
Hi, I am using notification via SMS But my sms is limited 160 character, can we shorten the "$RCAMESSAGE" content or What will use an variable for below information ? Any suggestions ? "$RCAMESSAGE" Total Disk FreeSpace(MB) of iprhukuk is critical because its value 383 < 400 . [Threshold Details : Critical if value < 400, Warning if value < 600, Clear if value >= 600] MSSQL Thank you Regards,
Request template not working when used through portal
Hello, I created a custom request template, with prefilled fields. When I use this template from within the system (not through the web portal) all the prefilled fields contain the correct information. When using it through the web portal (by a contact), the prefilled fields stay empty. See pictures below: regards, Kees Template, used by support rep, not through webportal Same template, used by contact through webportal:
Precision Air Conditioner monitoring.
Dear Team, Can we monitor temperature of Precision Air Conditioner of data center. Regards Abhishek
Timestamp different
Hi...Having some issues with the Timestamp for the alarms and other things in the system. Opmanager it self shows the correct format "20 Jan 2012, 14 : 48 : 32 CET" but the alarms shows "Jan 20,2012 02:43:55 PM" How can I change the alarm timestamp so it shows the 24 hour time insted of 12 hour?
Not to view all tasks by all the technicians
Dear all When a technician adds a new task in his/her home tab in service desk the task can be viewed by all the other technicians when they click on "Show all" . I want to know Is there any way to make some tasks private which can be viewed by the technician who has created the task? Thanks in Advance Negin
How to link one service catalog filed with Active directory
Hi all, I wanna ask please about link a service catalog filed (drop down list) with AD that should retrieve all names there. please let me know if there is a way to do that . thanks a lot
How to disable Category and sub-category while enable item field?
Hi, I believe that if i would like to setup "Requester can set" item fields, category and sub-category will have to enable "Requester can set" as well. Is there any way to keep item fields "Requester can set" and "Requester can view" for category and sub-category? The reason is after user select incident template, they will change category and sub-category again because fields is show to them and they will think they have to choose. this can mess report and item will change to that worng category.
Cant remove approvers from stage
If i add one approver to approve stage, and then i want to remove or change it, i cant. 1. I add one approver to first stage. Save. 2. I remove, and add another approver. Save 3. Referesh. 4. I see both approvers again. Why? SDP 8.1 beta.
How do I change an asset from a Server to Workstation?
I have not found the reverse process, I went to Admin> Asset Management> Product, notebook is selected, but still appears in the server inventory tab. Can you help?
SQL 2008 R2
Will the latest version of servicedesk work with sql 2008 r2?
Wrong Time Zone and Fail Report / Netflow
Hi, Wrong time zone, I already try patch and tzupdater.jar... Same problem on Desktop Central, Opmanager, Applications Manager, Device Expert.. I fix opmanager, applications manager .. But still continue Netflow and Desktop Central wrong time zone problem.. Example Pictures are below.. I think example pictures are help full :)
On Remote Desktop Sharing Confirmations Message / Give an Variable
Can i give here variable "$username" ?
Wake On LAN target limit
I've just started using Desktop Central 7 (Build 70246). I'm trying to set up a scheduled wake up with the Wake on LAN tool. It seems that the Wake On LAN tool only does 10 targets. When adding computers to the task, I can select all, click okay, and all my targets will by listed. Once submitted though, it will only list 10. Under Wake on LAN tasks, for summary of the task, it shows T=10 (only 10 targets). If I edit the task, only 10 targets are listed. Right now I'm testing on 40 targets, if
API for IP Address Management
We are pleased to announce the availability of API for accessing the IP Address Manager data from OpUtils. This means you can programatically connect to the OpUtils database to fetch the details of your IP Space. The initial version will let you get the following details: Summary of all you Subnets Summary of a specific Subnet Details of all IP Addresses of a Subnet Details of a Specifc IP Address Details of a range of IP Addresses The information will be provided in an easy-to-interpret XML format.
Upgrade Third Party Apps
Desktop Central 8 can automatically deploy patches, but it cannot automatically upgrade software to a new version. For example, it can deploy patches for Adobe Reader 9, but not automatically upgrade to Adobe Reader X. I realize one can use the "Software Deployment" feature to deploy Reader X, but it would be nice if an upgrade feature was integrated with Patch Management, so it doesn't have to be handled separately. Can you please implement this feature in a DC 8 hotfix? Thanks!
Custom reports
Hi, In the custom reports section I am trying to create a report which shows the machine name, logon user, ip, and last logon time. Does anyone know how to accomplish this. Thanks.
Servicedesk plus https SSL cert
Hi I am trying to configurate SD with https. I have change port with changeWebServerPort.bat, and I have run after the instruction http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl1 But I do not manage to get the SSL cert to work, when I go with my webbrowser against SD, I get certicicate error.
Organize request by "Last time updated"
This is another feature alot of other help-desk apps have that I feel is missing in service desk plus. Currently when I am looking at all the open request I can organize them by Priority, ID, Subject, Requester Name, Assigned To....etc. One option that is missing is to group them by the last time the request was updated rather that be a note added, e-mail, task added or some other action. This will open me quickly see what request have been untouched for awhile by my techs. I have seen others
Unable to Restore OPmanager backup
I have Operating OP manager over Windows XP (32 Bits), i have taken backup using data maintenance backup utility and try to restore on windows 2008 server so its generate some SQL error. Kindly find attached snap for understanding and help in this regards, Regards, Arshad Ahmed
Folder monitoring template for newly created folders
Is there a way to set up a Folder Monitoring Template when a new folder has been created on the C: drive?
OPManager
OPManager can generate a report with exact time the server/s down?
Installing OpManager 8.0 on ubuntu 10.10
Hello everyone how are you? I'm trying to install OpManager on Linux 8.0 Need help because when I run the script: StartOpManagerClient.sh nothing appears loading ... In fact none of the scripts run command to run I used was: root # /opt/AdventNet/ME/OpManager/bin/StartOpManager.sh two follow these procedures: http://www.debianadmin.com/monitoring-serversnetwork-devices-with-opmanager.html # more-356 http://www.manageengine.com/network-monitoring/installing_opmanager.html
SNMP Community Name Issue with '%' Symbol
Hi, I have a read-only SNMP community name for a Cisco router and it has a mixture of numbers, letters and symbols in it. OpManager is having a problem with the '%' symbol as it is excepted but then adds a '\' to the community obviously then stopping SNMP from working. I can't change the community name as it isn't managed by myself. Is there anyway around this issue? Thanks. Pete.
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