Organize request by "Last time updated"
This is another feature alot of other help-desk apps have that I feel is missing in service desk plus. Currently when I am looking at all the open request I can organize them by Priority, ID, Subject, Requester Name, Assigned To....etc. One option that is missing is to group them by the last time the request was updated rather that be a note added, e-mail, task added or some other action.
This will open me quickly see what request have been untouched for awhile by my techs. I have seen others ask for this request in forms on here years ago and this feature still is not here. If this feature is just something that will never be added please let me know. We are coming up on decided if we want to stay with Service Desk Plus and some of these missing features are things I hope are added to the system in 8.1 or we may have to go in another direction.