How to disable Category and sub-category while enable item field?
Hi, I believe that if i would like to setup "Requester can set" item fields, category and sub-category will have to enable "Requester can set" as well.
Is there any way to keep item fields "Requester can set" and "Requester can view" for category and sub-category?
The reason is after user select incident template, they will change category and sub-category again because fields is show to them and they will think they have to choose. this can mess report and item will change to that worng category.
Is there any way to keep item fields "Requester can set" and "Requester can view" for category and sub-category?
The reason is after user select incident template, they will change category and sub-category again because fields is show to them and they will think they have to choose. this can mess report and item will change to that worng category.