Hi,

 

I am using Service Desk Plus.

 

I currently am creating a number of templates to be used on a new helpdesk system that we are implementing.

 

However due to the number of new templates created the "new incident" dropdown in the top left of the screen is now not able to show all of the templates without having to scroll down the page.

 

On the orignal install of the service desk I noticed that there are categories and subcategories in the 'new incident' dropdown.

 

Is there any way of me segregating this dropdown into categories and sub categories or does it involve editing code?

 

Regards

 

Matt