How to make the field "Name" in the "Requester Details" inactive
How to prevent make nonsense in the "Name" in the "Requester Details" and allow only the names of the Active Directory? For example, how to make this field inactive, allowing the selection of only the Active Directory ? Thank you.
Device Scanning
Hi , Does we scan Thinclient in Servicedesk Plus & how it works. Regards, Vaishali
Issue with approval stages
I submit for approvals (SDP 8.1 beta). I create two stages. first stage status is "Pending approval". second stage status is "to be sent". When the first stage is approved, request approval status changes to "to be sent". After that second stage approval status must be changed from "To be send" to "Pending approval", but it doesn't. Can you explain why does it happen? Mail notification system is working.
How to clear alarms automatically after processing them
Hi I have more than 100 devices in the opmanager 9, each time an alarm is generated, we get an email and one of us troubleshoot the issue and correct the situation. My question is how to configure and allow opmanager 9, after we correcte the situation, to double check that issue and clear that alarm. So, many serveurs restart ( after deploying windows patches, or for maintenance tasks), their alarms are never clear, we have to do it manually. Why the opmanager doesn't clear the alarm after
How to disable "Change Template" in incident template
hi, Is there anyway to disable "Change Template" in incident template?
Parse e-mail format
Hello, quick question on desired operation. Just testing the e-mail parse function. When a request is generated this way, should the parse data show up in the request description as @@DATA=value@@. The subject was parsed without the @SDP@ appearing in the request name, but I have the text @@OPERATION=AddRequest@@ @@CATEGORY=Printer@@ @@SUBCATEGORY=Tray1@@ @@ITEM=Paper Jam@@ @@LEVEL=Tier 1@@ @@MODE=Web Form@@ @@PRIORITY=High@@ @@URGENCY=High@@ @@IMPACT=Affects Group@@ @@GROUP=Printer@@ appearing
how to apply windows service monitor to multiple device
I need to monitor the same set of windows services on multiple windows servers. Do I need to manually setup each server one by one? Or is there a way to apply this to multiple windows server in one shot? I have a large number of servers. Therefore, manually change each one by one is problematic.
Software license compliance and tracking
We have 50 licenses of MS Office 2003 Basic. I have input all the keys in the "Manage License" section of Desktop Central. The system reads there are 50 installations of the software (this is to be expected from the software scans by the DC agents), and it now shows 50 purchases of the software. The issue I'm having is there are mutliple PC's that are using the same license key. But Desktop Central doesn't seem to recongnize there are multiple PC's using the same software key as the status
Firewall Analyzer and Checkpoint R70
Hey all, I installed the trial of FA 7.2.0. Got everything pretty much up and running. Im having an issue with the nipper when I try to import a zip file with all the required .C files in device details The file will upload and a few seconds later I get a java.io.IOEXCEPTION: /opt/nipper: cannot execute This looks like a great product, but without an easy way to import rules for unsused rules reporting, its pretty much useless. Thanks!
Question about the dell server temperature displays
Is it possible to change the label of the instance field to something like Ambient air or CPU instead of the .1.1 or .1.2? Also the monitor shows it in Tenths of a Degree Centigrade for example 434 instead of 43.4 C is there a way to put the . to limit confusion? I know that Dell OpenManage shows the temps as 43.4. Many years ago you use to be able to do custom graphs by adding the code to the xml file.
Service Desk Dashboard
Does the SD Dashboard have a refresh rate? I would like my to have a display in my department displaying the Dashboard and have it accurate.
How to setup a notification profile for disk utilization profile
Hello, I have about 100 servers that I need to add an email alert for disk utilization thresholds. How can I apply a notification profile to all 100 servers without having to go through all of them? When I go to associate for the email notification profile, the only option for threshold is for all thresholds. Is there a way to do this in bulk so I dont have go through each device individually?
How do I add employee ID & Computer Name (Custom field) and email address to the below query?
How do I add employee ID & Computer Name (Custom field) and email address to the below query (Next to user name) and sort all data by the request statuses "AD to enable account" and "AD to disable account" SELECT aau.FIRST_NAME 'User', wo.TITLE "Ticket Title", std.STATUSNAME 'Ticket Status', ti.FIRST_NAME 'Ticket Assigned To',longtodate(wo.CREATEDTIME) 'Ticket Created Time',longtodate(wo.COMPLETEDTIME) 'Ticket Closed Time',TaskDetails.TITLE 'Task Title', longtodate(TaskDetails.CREATEDDATE) 'Task
Sites not Listing for Technicians
Hello, When going into my Technicians I'm not provided with a list of all my available sites(which i have 13 in admin -> sites)? i all have showing is "Not associated to any site" ? Everything was imported from AD, Is there a easy way for me to get the sites in the listed for technicians, i'm on the latest version 8.0 Build 8022
Can you remove or rename the default request template somehow?
I can not figure out a way to do this. My legal department is implementing service desk to control their workflow and they have very specific request types they do not want a 'Default' type, they want to at the very least rename that to a different name? Thank you for any help!
Attachments from SD+ get funny filenames
If we send a report from SD+ by e-mail to a Lotus Notes client the attached file will get a really strange name in Lotus Notes. This is because the mail-sender in SD+ isn't RFC compliant and uses a strange Character set. Does anyone have a solution? The filename looks like this: =?utf8?Q?Max_waiting_for_Support.xls?= when it should be Max_waiting_for_Support.xls
Customer Portal Page
Is it possible to change the texts on the portal page "Submit a Ticket, Announcements..etc"?
wrong information displayed
Hi, OPManager is generating false alarm of one solaris server. It is showing disk space is 100% but when we logged in to the system and manually checked the space we got following results:- Filesystem size used avail capacity Mounted on /dev/dsk/c1t0d0s0 39G 3.7G 35G 10% / /devices 0K 0K 0K 0% /devices ctfs 0K 0K 0K 0% /system/contract proc 0K 0K 0K 0% /proc mnttab
Query on Service Desk Plus
We have plans to purchase Service Desk plus software however we have few queries on the same. 1. Barcode Scanning Software - Is there an option to integrate Service desk plus software to any third party barcode scanning software (for Asset tracking/management) 2. LDAP Authetication - Can this tool be integrated with IBM lotus notes mail?
Call Escalation in Service Desk
I have created a technician group who can only see the calls assigned to them and provide a resolution.They have no assign rights. I want to know that if a technician needs to escalate the call to L2 how can this be done .
Can ServiceDesk group emails under one ticket?
We're using Service Desk to manage live production issues. We have successfully wired it up to an email address so new issues just need classifying and assigning. However replies to the original email end up creating new tickets, which rather defeats the objective. Can it be made to recognise replies and group them together under one ticket, much like how a CRM system works?
Desktop Central Intergration
Hi, I've been trying to put forward a busines case for more Nodes to use within Service Desk plus, however, a colleague has asked a couple of questions which I can't answer. Currently we have around 500 nodes within Service Desk and 500 within Desktop Central, I'm trying to up the Service Desk nodes to around 1000 so we can scan and audit all our servers, printers, laptops, desktops etc. My colleague has pointed out that within the Service Desk documentation it states: Desktop Central activities
No graph CPU Utilization on the Linux Redhat
There is no graph CPU Utilization generated when monitoring. Both SNMP Agent from AdventNet and CLI failed the testing. When I test for Disk and Memory it also passed. What seem to be the problem. It cannot generate the necessary graph and data. Please help. thank you.. ffatullah
Survey
Hi, Can we send out survey by manual. For example yearly survey? And also can we change answer to be another thing instead of user rating?
Change word "-- Select technician --"
Hi, Can we change wording "--Select Technician--" in incident template?
ManageEngine - Free XenServer Health Monitor Tool Release.
We take immense pleasure in announcing the release of ManageEngine Free XenServer Health Monitor Tool 1.0. ManageEngine Free XenServer Health Monitor is a lightweight and powerful, Windows-based tool that helps administrators in monitoring the performance/health of Citrix XenServer and the virtual machine instances deployed in that server. This tool makes the job (monitoring XenServer) easy by fetching important performance metrics like CPU Usage, Memory Usage, Rx/Tx parameters and disk read/write
view Internet connections from/to to an IP address of PC in company network
I wonder any software can help to monitor Internet connection sessions between the router connected to Internet and the PC in the LAN. I means which PC made the Internet connection and what type of connection (such as ftp, down files, VOIP phone calls etc). We run out of Internet connection resource, before I upgrade my Internet bandwidth, I want to identify which PC make the most connections and what type of traffice it is. Raphael
email in a Business Units
Good Morning: I am a new user in ManageEngine SupportCenter, i want to set up the email for each Business Unit, i follow the instructions but not works. I read in a blog the same problem, they refers to aliases to email account, but they had a problem with GAL (Global Address List) in outlook, i have lotus domino i do not know how to set up. thanks for your atention
Service Desk - Multi Domain
Hey there, In my environment currently we've merged with another company, So right now we have 3 trusted domains LegacyDomain1.local , NewDomain.Local, LegacyDomain2.local We are looking to start using the ServiceDesk Pro before we begin having everyone log onto NewDomain.local. Currently I've imported All users from LegacyDomain1.local and LegacyDomain2.local into the servicesdesk, we will have users and technicians using their legacy domain credentials to enter/resolve tickets. My question
How To take online backup for netflow?
Hi, i want to take a backup for netflow database and data while all related services are running, can you advise please, is there a solution or software to do this job? Thanks for your Help Bahaa Bacharouch
Problem with SSH Login towards Linux server
Hi What can I have wrong when I get failed on SSH login towrds Linux servers from OPmanager?
Need service tag field included in reports
I need our reports to include the service tag column. How can I add that to a custom report? or do i need to run a query report? All our desktop scans see the serial number as the service tag. Thanks, Conrad
Standard field (DueByDate) removed from incident template
I have apparently accidentally deleted the DueByDate field. It does not appear in my default incident template, and it is not available in the list of fields that is displayed to the left of the template as I customize it. I can tell from e-mail that I receive that the variable is being set somehow, but I am not setting it. How is the $DueByDate variable being set if the requester doesn't set it, and how can I restore that field as an option?
Customer ability to book their own appointments
I run ServiceDesk for my part-time computer consulting business. I also use the same product every day in my full-time job as helpdesk Tech. In my day job since we support the company's internal and external employees, there is little need for scheduling beyond setting time off schedules and back up techs. Since we are on call and work at the office that we support there is really no need for my internal customers to require booking appointments. In my business however, I go on-site, people drop
Problem with Support Centre changing the due by dates
Hi. We have noticed that when we change a complaint from the request status "On hold" to "Open", or from "Resolved" to "Closed" the system changes the response due by dates. For the latter it does not matter, but the former may cause us to breach an SLA. To attempt to identify the problem we have tried a number of accounts, some do not change and others have changed by anything from 45 minutes to 9 days. Is this a bug or a feature I can configure? It doesn't happen for all business units, just
Remote Control Blue Screen
When initiating a remote control session through SDP it starts up, give the prompt on the remote machine and when accepted a pop up states that I'm now controlling the remote PC !. The issue is that the screen is completely blue and I have no control over the remote machine. We are currently running SDP 8.0.0 Build 8013 using IE 8 and Firefox 3.6.25. Fire fox 8 states the add-on downloaded appears to be corrupt. Any help with this would be greatly appreciated.
Service Cataloge - requester permissions
Is it possible to restrict certain requesters or requester groups from accessing service categories or service requests?
Ping monitor is always is up
I create a ping monitor to a host that not exist using IP (not name) the monitor is created succesfully nad it says that the host is alive (monitor is green) In the AppManager server if i ping the host i get C:\Documents and Settings\Administrator>ping 10.26.0.138 Pinging 10.26.0.138 with 32 bytes of data: Reply from 172.16.9.6: Destination host unreachable. Reply from 172.16.9.6: Destination host unreachable. Reply from 172.16.9.6: Destination host unreachable. Reply from 172.16.9.6: Destination
SDF-30750
SDF-30750 Where can I see this request, and when it will be implemented? After build 8017 was released, I was told this would be ready for the next build.
Question regarding our process
Hi, We are trying to set up process for new users and do the following: 1) New User policy is set to "OU_1" (OU = organizational unit) with only two defined questions for activation and reset password purpose only 2) After new user successfully reset password, user will be moved to different OU named "OU_2" to have different set of security questions for unlock, change or reset password purpose only 3) User should log back in with new password to select three (3) new questions of their choice as
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