Remote Control Session
Hi, Is there a way for the requester to disconnect an on going remote control session ? Thanks, Jon
which snmp mib to monitor windows page fault
I have to monitor a bunch of linux machines and also a few windows box. I am running opmanager under linux. Because of this, I cannot use wmi. Which snmp mib should I use to monitor page faults under Windows server 2008? Note that memory utilization is not useful because with virtual memory, windows server 2008 is always showing full memory utilization.
Cisco 2960 temperature monitor
Hi, I able to add my Cisco 2960 switch in OP manager but it not able to show temperature. Kindly help me in this regard. Regards, Arshad Ahmed
Disable ae_scan script
Hi, there is any way to configure SDP to refuse data from ae_scan script? We need to be sure that nobody could use it. Thanks Enrico
What is Service Tag?
In Asset detail page, what is the meaning of Service Tag? Where does it come from? (in BISO or other) Is it unique?
firefox 8.0 attachments save as hdfiledownloadservlet
If I click on an attachment it asks me to save the file and saves it as hdfiledownloadservlet. If I rename the file to the correct extension (i.e. .txt) it opens fine. I tried this on both Chrome and Internet Explorer and it works fine, it only failed in Firefox 8.0. Running version 8.0.0 Build 8015
Converting Cluster Operations to single server
Running OpManager 9.0 Had two servers and now are running on just one, what was the backup server. How do I convince opmanager that the primary server doesn't exist any longer? The service starts and runs works well, but will die randomly when it looks to switch back. annoying..
Time Format
Is there any way that the application can be updated to use/support 12 hour time system as opposed to the 24 hour system? Being able to use 3:00 p.m. as opposed to 15:00 would make more sense for most users.
Report on Requests Resolved/Closed by a Different Engineer within time ranges like 1hr, 4hr ,8hr etc..
Dear User, Please find the query below to generate on: "No of calls resolved or closed by the a different engineer within - 1hour, 4 hour, 8 hour, 12 hour, 24 hour, 2 days, 5 day, 10 day, 20 days, 30 days, 45 days, and more Grouped by Request Type" Tested in : MsSQL (SDP 8018) ,if you need any clarification please get back to us. Note : Please change the Date filter (marked in Bold Blue color) as per your requirement SELECT RequestType.NAME 'RequestType', SUM (CASE WHEN
Work Log Bug
I recently noticed that there is a bug in the Work Log screen. The Executed Time shows Time 0 through 23 for hours. When selecting 7 hours it should show as 7 a.m. but it is showing as 8 a.m. instead.
What is right procedure to move the OpManager installation to another disk on the same server?
Hi, I need to install the OpManager on another disk on the same system. What would the best procedure be in order to keep the same database of the current installation? Regards, Panaiotis
vsphere monitoring
I'm trying to add my vmware hosts but they always come up as unknown. I tried using ssh and snmp credentials.
Adding screen prints into a message
Is there a way to add pictures to a request when working in the portal? I know I could add a document, but this will add additional steps that I try to avoid. What's the size limit for each request?
How to add UCD-SNMP-MIB
Hi, This is an urgent issue for me. I've wrongly posted the follow as a new discussion and I didn't get a response. It is really a question. This is a newbie question. I am trying to add swap memory usage on a linux box to the linux device template. In particular: ssSwapIn, memSwapError, etc (1.3.6.1.4.1.2021.11.3, 1.3.6.1.4.1.2021.4.100, ...). My understanding is this is from the UCD-SNMP-MIB. These memory swap usage monitors are not part of the standard monitors in OpManager (i.e. not
MS SQL parameters
Is it possible to change some MS SQL paramaters like Lock Requests/Min, Lock Waits/Min to seconds interval, for example Lock Waits/Sec .... ?
How to bulk delete the support reps?
We have accidentally imported 300 users as support reps from AD. Is there a way to bulk delete these users?
Attachment of e-mails seem to be lost
Hi, I'm evaluating SCP... I'm running into the following problem: 1. I sent a new request by mail, including attachment, but I'm not sure where it went.... (where am I supposed to find it back in SCP?) 2. When I reply to the confirmation e-mail with attachment, I sent another e-mail. This one shows up in the conversation, however the paperclip icon remains dimmed, so again, no attachment found. I already increased the attachment size from 5 to 250Mb, but to no avail. I'm using the trial
File in use
When deploying a software is there a way to know if the software is currently being used (file opened) at a workstation and notify the user to close the application before the deployment occurs?
how to send snmpv3 traps using webnms simulation toolkit 7
hi, i have downlaoded trial version of webnms simulation toolkit 7. i'm able to send & receive snmp v1 and v2 traps, but not v3. can anybody tell me how.
Bug: Page listing, defaults, and select all
Tools > Wake on LAN > Wake Up Now I currently have 58 PCs added. When I go into Wake up now, it shows 1-10 of 58, even though the default is 25 per page. Selecting 25 does nothing and still only lists 10 per page. If I go back into Wake Up Now, and select 50, I get 50 per page. When clicking into Wake Up Now, I get 10 per page. I can do a select all by checking the box next to Name and it will select the 10 PCs listed. If I change the view to 50, 75, or anything higher per page, the select all
Add a pocket pc to Desktop Central devices
Hi, I want to add and monitorize a pocket pc but I haven't the correct Category/Type in DesktopCentral. The pocket PC is a Symbol Pocket PC 8800 with Windows Mobile. Could you help me? Best regards, Rita Azevedo
Update Servicedesk Plus license
how do I key-in my new Servicedesk plus license if my current license has already expired ? Right now, I cannot access the webpage after the expiry date of my old license.
Keywords for Service Catalog Searches
I understand the Service Catalog is searchable - is there any way of adding keywords to templates? E.g. I have a template to report a paper jam, and when searching for "paper jam" the template is shown in the results. However if someone was to search for "paper jammed" it returns no results. Can I add keywords for templates to make searching easier for users?
ManageEngine ServiceDesk Plus On-Demand Service Outage.
There was a service outage from Dec 14th 9:15 AM Pacific time to Dec 14th 12.15 PM Pacific time. This was due to a network issue on our side (not application or database related). We have now fully restored the service and it should be working normally. Our teams are monitoring the situation closely, and if you encounter any trouble, please let us know. We apologize for the downtime and are taking all measures to avoid this in future. ManageEngine On-Demand runs in the Zoho infrastructure and
Minor changes requested for list views
There are two things I'd like to see in list views. 1. A navigation bar at the bottom of list views (Requesters, tecnicians, requests, etc) in addition to the one at the top. I just find it annoying to scroll all the way to the bottom then find I have to scroll all the way back up to go to the next page. 2. I'd like the ability to resize columns in list views as well. I think this has been mentioned here before, so add my vote to the list. Thanks, Sheila
different device template for multiple farms of linux machines
Hi, Each farm of linux machine is used for different purpose and has different monitoring requirements. Is it possible to create multiple linux server device templates, one for each farm of machines? Is it possible to get the automatic device discovery mechanism to automatically categorize each machine? Perhaps base on ip address or hostname? One approach I can think of is to run multiple OpManager. This is not ideal because of I have multiple banks of machines for different use. Thanks, Jamesk
Migration of Data from TrackIT to ManageEngine Service Desk plus
Hi, We have 3-4 years of data in TrackIT, we need to migrate the data to Service Desk plus. Do you have tool for it? what is the best and easiest way to do it.
can not send mail in purchar
can i help you ? I have configuration email and test user send mail outsite insite ok I have case i enter Purchase order choose Action/Send email Vendor. http://www.manageengine.com/products/service-desk/help/adminguide/contracts/contracts-notify-vendor.html But when send mail notice Sending notification failed. If login as administrator i can send mail to vendor ok
How to upgrade OpManager v9010 standalone to v9010 enterprise central version
Hello, Our situation is we upgraded our Opmanager standalone server from version 8812 to 9010 include NCM and Net-flow plugins. The standalone server database is MS SQL on another server. Company purchased Enterprise license and we will change our ops architecture from standalone to Central-Probe arch for monitoring more remote sites that don't have VPN link. We will keep the central database in the head office that take all the ops data. The remote probe server will use mysql database only store
No Notify Options under Configure Ports
In previous version there was an option to uncheck Notify under Configure Ports on Cisco switches, routers, ect. I am currently evaluating OpManager 6 at my new job and found there is only a manage checkbox option under Configure Ports. I have over 30 switches/routers and getting an IF FA xx/xx port down, link down, ect everytime someone unplugs from data port of shutdown their computer. I would like to only be alerted for important ports such as uplink feeds and fiber connections between the switches,
Help with some queries Total work log time
Hello, I m trying to build some MySQL queries around the incident requests could you please assist : 1- a query that can be ran weekly and get the sum of the tech time elapsed for all the tickets worked ( weekly total for the last 4 weeks ) 2- top five ticket for specific techs that contain the highest total amount of work log time for the last 6 days 3 - top 5 categories and number of tickets for each cat for last 6 days 4 - total amount of ticket worked the previous week (all tickets with work
resolution - save and resolve
Hello, I would like to have the technicians be able to set the request status to 'resolved' after they have added their resolution? There is currently a 'Save and Close' button, but we would like to add a resolution, save and set status to resolved. Can it be done from the resolution screen/tab. What is the easiest / quickest way (least amount of steps) to do this. We are currently running version 7.9.0, Build number 7902. Thank you! Cheryl
mib browser broken on 2nd click of "Get" button
Steps to reproduce: 1. open the MIB broswer 2. enter ".1.3.6.1.4.1" in Object ID input field 3. click "Get" button, this will come back success 4. now click "Get" button a second time (or you can add another number to the end of the OID before clicking) An error pops up box with no message inside. Please see attached jpg. Notice underneath the error box, the data from the first "Get" button click is still there.
A quick post/note about my experience with switching to the Linux version.
Originally we ran the NetFlow Analyzer software on a 64 bit Windows 2008 server (VM). As with most windows based software packages that deal with a lot of data and correlation it was good, but sluggish. Looking at the NetFlow Analyzer software on our Windows deployment I noticed that some pieces were Unix/Linux software packages that have been ported to Windows. I decided to bring up a 64 bit Ubuntu VM (with the same hardware specs as the Windows VM) side by side with the Windows version and compare
how to add UCD-SNMP-MIB oid to device template
Hi, This is a newbie question. I am trying to add swap memory usage on a linux box to the linux device template. In particular: ssSwapIn, memSwapError, etc (1.3.6.1.4.1.2021.11.3, 1.3.6.1.4.1.2021.4.100, ...). My understanding is this is from the UCD-SNMP-MIB. These memory swap usage monitors are not part of the standard monitors in OpManager (i.e. not in the Add Monitors list). I click on "New Monitor" and select SNMP. The "Add New Monitor" form has a field for SNMP OID. However, I cannot
Agent ORACLE
Good morning, I installed with my whole AppManager server farm, but I have a series of questions to ask in reference to the lack of documentation that I can not find on the site. The first is: I have an Oracle DB v10 I want to know why Hit Ratio tab displays three values (Buffer = 95% = 99%, and Data Dictionary Library = 95%) but are not true, how do I change them, or how do I delete them from my video screen? The second question: I always have my Oracle DB, I sometimes arrive segle alert which
Assign Group autoclose...
Hello everyone I have noticed that for some time now when I assign a request to a technicians the window named Assign Group and Technician doesn’t autoclose as before. What can it be? Thank you!
Execute program, pass tag to variable
Hi, I created a execute program alarm: LogserviceRequest.cmd "$MONITORNAME" But once I`m tryin to pass the variable to the batch file, for example with "set arg1=%1", arg1 isn't containing any value. When I run the command from a command promtpt manually: LogserviceRequest.cmd "test1" The variable contains test 1. So the question is how a can push a tag to a variable. Thanks in advance. With kind regards, Bram
Add Attachments
There should be a button, maybe under the actions drop down, for Add Attachment. Currently the only way I know how to add an attachment is it actually edit the ticket. We have had users try to do so and accidentally change the description field.
SDP - forward all new requests / responses to existing requests to another tech
Hi, In our organization the IT department consists of 1 technician and the IT manager. We have a business rule in SDp, which will assign the technician to every new request of any type. The question is: when a leave is marked for the technician in the scheduler, how can all new requests/user replies to existing requests be forwarded to the IT manager (since where is no one else to handle the requests while the technician is on leave)? Thank you, Miron Shabalin
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