Hello,  quick question on desired operation.  Just testing the e-mail parse function.  When a request is generated this way, should the parse data show up in the request description as @@DATA=value@@.  The subject was parsed without the @SDP@ appearing in the request name, but I have the text

 

@@OPERATION=AddRequest@@
@@CATEGORY=Printer@@
@@SUBCATEGORY=Tray1@@
@@ITEM=Paper Jam@@
@@LEVEL=Tier 1@@
@@MODE=Web Form@@
@@PRIORITY=High@@
@@URGENCY=High@@
@@IMPACT=Affects Group@@
@@GROUP=Printer@@

 

appearing as ticket description.  Is that how it should be displayed?  I should mention that the fields all appeared to be parsed correctly.