Unable to access web client page
Greetings, I have been asked by my college system administrator to test this software out for possible use in our college wide environment. We have over 1000 users and this seems like the ideal solution. I seemed to have gotten everything setup and configured as the user manual describes and things seem to work like the user manual and demo describes except one thing. Most settings were left at default except where the policy was to be applied in the OU section. On an end user test machine, the
Inactive Distribution Lists - How?
Hi, I have installed a trial version of Exchange Reporter Plus, at the moment the report I am most interested in is "Inactive Distribution Lists" report. The scheduled maintenance tasks have taken place and the message tracking logs have been imported (the tracking logs go back for 90 days). We have 291 distribution lists of which 229 are appearing in "Inactive Distribution Lists" does this mean the 229 have not had an email sent to them in the last 90 days? Thank you
mailbox permissions report problem
We are running Exchange 2010 and are unable to run a mailbox permissions report due to a 64 bit limitation. Exchange 2010 SP1 EMC can only be installed on a 64 bit OS. When will the mailbox permissions report's be able to be run for Exchange 2010? The error that I get when try to run the report is "This report is not supported in 64-bit Machine." Thanks
lsass.exe - CPU runing at 100%
Running Opmanger on a VM windows 2008 with 2 cpu with 8 GB RAM, still Opmanager is using the lsass.exe windows process at 100%. I think it has something to do with Opmanger is polling every x minutes because lsass.exe is the Local Security Autority. Anyone else?
Total page counts for monthly reports
Part of a maintenance contract we have on our printers requires a monthly report of total pages printed over the previous month. We cannot find a way to pull this information in an OpManager report. The SNMP polling is working and it is pulling page counts because we do see snapshots of pages printed throughout the day but no where can I find a way to pull total pages for the month or just total pages period and we can subtract from total of the previous month. Mainly using HP Laserjets.
Folder redirction
Hey, Currently trying out Desktop Central and I have a question about folder redirection. In the help file it says the following: "The Folder Redirection configuration helps you to change the location of the standard user profile directories to a different location in the network. So, when the user login from a different machine in the same domain, he/she will have access to his/her profiles." Does this mean I have to create a seperate configuration for every single user or is it possible to redirect
Not recieving trap notification
Sir, I have set up NMS with Manage Engine and added remote switches, I'm able to access the memory and CPU utilizations and gets information about interface up down status. But Im not getting any messages or alarms when an interface goes down. I'm system admin and not a network specialist. I have tested with a switch having bpdu problems by putting it up and down. I dont get any messages indicating that. How to solve the issue This is the configuration I have done in that Switch snmp-server community
migrate device
Hello! Could you help me to migrate a device (or few devices) from one OpManager server to another on same domain? how to?
After successful adding, unable to find the device
Hello! I have the aforementioned problem. Here are the details: I want to add our switch with 192.168.10.2. I tried 3 separate ways to add, but all have failed. 1. Admin/Add Device - I clicked on the Admin/Add Device button. On the new page I added the IP, the netmask and the correct credentials to use (I checked it several times). - A new page appeared with the "Info: Device added successfully." phrase. - After this, I can't find this "successfully added" device. I tried also the Switches/Import
Automatically block non-approved applications
Hi DesktopCentral team, there is a feature that we really miss in DC. It would be the ability to automatically block the execution of any application unless we approve it.$ Currently, there is the prohibited software list. However, software in this list that cannot be automatically uninstalled are not block for execution. I think the ITeam cannot be credible if it can just pop-up a window at logon saying "you have prohibited software installed on your system" if it cannot block them... This should
add url monitor to a device template
Hi, Is it possible to add a url monitor to a device template? Furthermore, I'd like to construct the url base on the device name. Is this possible? Thanks, James
Email alert information
Hi, We are facing an interesting issue with the the body of the messages generated with alerts. We need to know the Root Cause of the issue. There is a variable that has this information, but given the way we have our system configured, the contents isn't what we need. We have a group that has several monitors. We have an alert configured a t the group level that has the mail action associated. When the error happens the root cause is always that there is a monitor en error, but we don't have visibility
Need example for CSV computer file
I need to do a modification for a bulk of Computers in my company and I am stucking in creating the CSV file , can anyone tell me how to make this file with example please ,
how i can change login interface in servicedesk plus 8
hello great fourm i want ask two qustion firist how i can change login interface in servicedesk plus 8 to put it in web portal and second question how i can support remotly site work as workgroup can please explan how to make this if u can by photo to understand best regards cute man
How to put a check in the "Hide from Exchange Address Lists"
Hello, i've poured over all the options thats at hand, but can not come up with a way to do mass hiding disabled accounts from exchage global address list using this software. I can disable, move to a different OU, add a field i need in Exchange Advanced Custom Attributes. But can not Hide from Exchange address list. The closest thing i found was offline address book but thats it. Does anyone have a clue as what i can do? Thank you, Jim
AD Objects accessible by Accounts report for Groups
Can AD Manager Plus search for a group's rights/permissions when using the "AD Objects accessible by Accounts" search? Currently when I run the report based on a group, I get a "No data available for the specified criteria" error, but the search works fine for individual accounts. If so, can you force AD Manager Plus to search just the group's permissions? Or is it checking the permissions for everyone in the group? Thanks! David
Pass through authentication fails
I have an occasional issues where Pass through Authentication fails. A user will go to the Service Desk URL and is prompted for a password, closing all browser windows and going back to the Service Desk URL will then pass through correctly most of the time. However, some users will need to to log out of XP and back in to be able to pass through correctly. Entering domain logon credentials doesn't work either. Is there anything I can do to prevent this from happening?
Agent Installation Problem
Dear all I'm Trying to scan my workstations but there is a problem. For Example I have 10 Workstations which I want to scan I set the IP and Domain Name an Password for the PC01 it goes and scan the PC01 but when i want to scan PC02 after the scan completes there is no more any PC01 and the Person who were assigned to PC01 is now assigned to PC02 and I have to change it manually and set it to the right user. It happens to some of my workstations and I have tried it a lot but the problem still exist
How to modify the portal screen
Is it possible to modify the portal web page that the customer views?
How to change AD Import OU
I select an OU within our AD to import specific user within thet OU. However I would need to change this OU. Everytime I click on Import from AD, the OU is selected. I also enable AD sync for every day. How can we reset this.
graphs do not update
I am testing FWA and have it installed and setup. I added my first firewall - ASA5510 and FWA saw it and added it to the list. It shows only 4 events on the list. The number of packets shows that it is getting more packets but it is not updating the graphs. If I delete this device, FWA starts again with the boxes that say it is receiving data and graphs will be updated. The graphs are then updated with more data but will not update again. Seeing some other posts I delete the device and reinitialized
How do we setup emailed reports for ADManager Plus 5.2???
Hello, We are running the ADManager Plus 5.2 free version on our network and we would like to know how to set up daily generated AD reports from each of the AD reports from the canned AD reports on the dashboard to be emailed to us? I have searched around and could not find a feature like that. Is that included in the free version or do we need to bump up to the professional version? What we would like is to have all of the daily AD reports from the dashboard to be emailed to us every day. What
Bulk User Modification - email address
We needed to populate our user's email field with their 'account name' but options only include their firstname lastname combinations. When we used the 'SMTP Format' it populated with the correct username but it added a prefix of SMTP: to the account name, which caused an issue with user's receiving mail from outside our domain. Is there another way to pull just the account name to populate this field?
ADManager Plus 5.2 Build 5210 is Released! Download Now!!
Hi, Greetings for a wonderful festive season!! One more reason to celebrate this festive season: ADManager Plus’s new release with exciting new features. ADManager Plus 5.2 Build 5210 is available for download, RIGHT NOW! New features in this release: Exchange Mailbox Migration Restoring Deleted Users/Computers Workflow Notifications Enhancements in this release: Refresh link in Modify Single User page. ‘Unlock Users’ option along with ‘Reset Password’ in 'Helpdesk Reset Password' Console. To upgrade,
Automate Service Request assignment by Service Category
Hi, I can't automatically assign a specific technician to a certain Service Category. Example: I configure in business rules the criteria is Service Category > Application Login, the action is Assign to a technician. If you'll have any workaround in mind that would really help me :) Please advise!
install problem
I get an error while unpacking message when I try and install your product
How to modify Forget Password screen?
Is it possible to modify "forget password screen"? /sd/ResetPwd.sd
Dashboard Home tab in support centre plus
Hi I'm totally new to this forum so first I'll like to say Greetings. I work for a telecom company in Suriname.(South America) We recently purchased Support Centre Plus. Naturally now we have the (for us) problems piling up. So I need help. that's why i'm here. The dashboards that are displayed on the Home tab don't work. Not just for me or a select group of users, but nobody has the luck of it working. Also on the home tab of the application is that the Announcements section does not hold the
Cisco ACE Module (Multi Context) and Opmanager
Do Anybody try to use Opmanager to monitor|get statistic info from ACE? Do I have to do to get a dedicated ACE template integrated into the next release?
how to migrate db to mssql.
HI team, I want to use mssql instead of mysql. I have installed mssql on the same server with opmanager. I am using opmanager db configuration browser. DB Host - localhost port - 1433 username and password are same which i have provided at the time of mssql installation. I am getting an error "hostname or port is incorrect". Please tell me steps to install mssql 2008 r2 for opmanager and also how to connect it with opmanager. Regards abhishek
Technician Tickets Updates
Just wondering what everyone is using a best practice for when Technicians update tickets. I'm new to ServiceDesk Pro. I know when resolving a issue to go to the Resolution tab, but lets say some one opens a ticket and says my monitor does not work and I go to the computer and see it's dead, how do you update the ticket? And a note? work log? Currently i've been using notes? Any thoughts? let me know. Thanks
ServiceDesk Plus VNC Integration?
I have been testing ServiceDesk Plus for the last 2 weeks and am happy with the product. Its major downfall is the remote desktop support. I find it varies from machine to machine as to the connection and if it works. It also disconnects the session when we log the user off. This makes the feature no use for our support. We are currently using VNC to connect to the end users PC's and have deployed it as a service to our clients. In an ideal world a VNC remote support button on the new Request
Monitoring Applications, not server downtime
I’ve been configuring application subgroups. However I come into trouble with my alarms and what they actually mean. For example, the health of my servers is always in a warning state because it reports warnings for alarms such as this: Health of CDM Index Servers is warning. Root Cause : CPU Utilization is now back to normal, current value is 72%: Top 3 Processes:-Idle - 19.871%;PCDOIServer - 19.736%;System - 13.383% Which should be a clear alarm as far as I can see.... Additionally I find that
FW Analayzer VPN user session reports issue
Hi, Im evaluating Firewall Analayzer, the problem i'm facing is it's not showing the VPN user session details like username, Start time and endtime of session, VPN user session report is blank. i'm using fortigate 60 and all the users are local users created on the firewall itself. Did someone know how to resolve the issue. Regards, Arun
CP 64 bit
Hi, Firewall Analyzer do not support 64 bit OS for Lea Connection ? Any suggestions ? Regards,
Import AD user groups in PMP
I'm using PMP and it works allmost ok. I have an sceduled AD syncronization with the AD on 1 group. Now i need to do a bit more like syncronizing a group with 12 subgroups - each having subgroups within.That does not seem to possible. How come? Further more it seems it is only posible to have one syncronization job sceduled. Is that right. If not I would like to know how to scedule - lets say 5 syncronization jobs? SED
Free ManageEngine PingTool 2.0 - iPhone Native App Release
We take immense pleasure in announcing the release of Free ManageEngine PingTool 2.0 - iPhone Native App for Server monitoring. Highlights of Version 2.0 * Trace-route websites and servers. * Shows number of hops packet takes to reach destination server. * Gives Round trip time in a elegant graphical view. * From Host list view, you can ping servers continuously. The Free ManageEngine PingTool App is now available in the iTunes store at, http://itunes.apple.com/app/manageengine-pingtool/id460362949?mt=8
Permission Denied While executing Workflow
I am trying to set up a workflow to copy the contents of one directory on serverA to a directory on serverB. I am using the copy file feature and the config looks like this: Destination Device: SeverA File name: F:\Design\Instructions\pdf\JATEST*.txt Destination Folder: D:\Inetpub\ftproot\assemblyinstructions info/Device = ServerB The error I am getting is: Error # while using local credential [No Login] - Permission denied I cant seem to find a place to populate the credentials for this
ipfix
Can netflow analyzer support ipfix? I am working on Juniper router but cant work.
Pass through authentication is not working with user who have one more account
Hi, I have a problem with pass through authentication when user have more than one account. For example local admin and AD account. How to enable pass-through back for individual user.
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