I have been testing ServiceDesk Plus for the last 2 weeks and am happy with the product.

Its major downfall is the remote desktop support. I find it varies from machine to machine as to the connection and if it works. It also disconnects the session when we log the user off. This makes the feature no use for our support.

 

We are currently using VNC to connect to the end users PC's and have deployed it as a service to our clients. 

 

In an ideal world a VNC remote support button on the new Request form and on the problem form would create our perfect solution. Is this possible? Could it be incorporated in the future?

 

Or can some kind of custom field be added to enable a script to be launched?

We could then create a custom button on the form?

 

Thanks,

Tony