Netflow Analyzer Problems with measurements
Gentlemen, We have problems with netflow close together and there comes a time that does notfall measurements and displaying data and interfaces indicate that measurementstaken in the final minutes to solve this problem we need to be restarting netflow, which is not the recommended Please your help Claudio Leiva
Embedded Ticket Links
I would like to see someting similar to BugZilla where you put Ticket #123456 or Ticket 123456 in the description, worklog, or notes and SDP will automatically turn that into a link to the ticket you are referring to. Example: https://bugzilla.mozilla.org/show_bug.cgi?id=23679#c211
createdtime and MS SQL Scripting to decipher date in reports
I created the following Script in MSSQL and it is working. I have Two questions. SELECTChange_fields.UDF_CHAR1 ,ltrim(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00')) 'Open Date' ,changedetails.CHANGEID ,INITIATORID ,TECHNICIANID ,STAGEID ,PRIORITYID ,CATEGORYID ,SUBCATEGORYID ,ITEMID ,APPR_STATUSID ,CHANGETYPEID ,URGENCYID ,TITLE ,DESCRIPTION ,SCHEDULEDSTARTTIME ,SCHEDULEDENDTIME ,COMPLETEDTIME ,NOTESPRESENT ,SITEID FROM ChangeDetails, Change_Fields
Wrong behaviour (netflow analyzer)
Hi, We deployed netflow analyzer professional plus and configured cisco ASA and AT swicth to send statistics to it. But I noticed it displays wrong statistics. Here's example: There's a session from internal ip address(10.129.33.124) to external IP address(62.141.94.38). First screenshot(asa_in) show the statistics of internal interface of inbound traffic. As you can see it's 529 MB. Second screenshot(asa_out) - shows outbound traffic from internal asa interface. As you can see there's no traffic with source ip address 62.141.94.38.
Consumables Management
Hello, I've been recently looking into ways of tracking changes of consumables such as Printer Toners, and also Company Resources. I would like to see a Consumables Option within SDP to track stock levels of a consumable. For example when a Toner is changed, I'd like to assign the Toner to the relevant Printer asset. Then when stock is running low, an automated e-mail sent to the person who procures the Printer consumables. Cheers, J @ Surrey Satellite Technology
roopchand
can we moniter user sessions in a webpage?
REG monitoring user sessions
can we moniter user sessions and put them in a website?
Alert Delay
Hi guys, I am currently setting the thresholds on some groups of server and was wondering if it was possible to fine tune the threshold so that it will not alert us unless the thrshhold has been violated for a few seconds? For instance, I would like to set it so that if a CPU sits at 100% for more than 10 seconds to alert us. Currently if a server spikes to 100% for a millisecond then drops down we are geting alerted which is causing dozens of meaningless alerts to be emailed out. I noticed the
Missing Jump To Link (NetFlow Analyzer)
Dear Sir/Mdm, I had an issue with the Opmanager version 8810 and when my readonly users login to the portal. The link to the NetFlow Analyzer was missing. Previously, there was a Jump To hyperlink for such access when I am in version 8000 Can anyone kindly advise on how to resolve this issue? Regards
SDP 8.1 Reply/Resolution Template Issues
Hello, We upgraded to SDP 8.1 today and then applied the latest patch 8101. Everything seems to be working fine (cookies/cache cleared) with the exception of Reply/Resolution templates for general administrators. Previously on 8.0 8027 everything worked as expected. After the upgrade any non-admin technician cannot use the templates. They can select it, acknowledge the popup but it never adds the text of the template into the reply/resolution box. If I switch them to admin permissions (SDAdmin),
How to update agent when upgrading from 8.0 to 8.1?
We are in the process of preparing to upgrade from 8.0 to 8.1. How do we update the agents on all of our machines? Do we need to uninstall the old agent and deploy the new one? Or will the new agent update all the old agents? Is this an automatic process or do we need to manually update the agents? Thanks!
Scanning of Win 7 workstations fails
- Using SD 8.00 build 8013 - Firewall disabled on all workstations - Dcom enabled on all workstations - WMI enabled on all workstations - Using serviceaccount with admin rights to all desktops. still:... scanning of windows 7 workstations fails with message "either access denied or DCOM might be disabled" What could be the issue here?
Can I associate an incident to a business service?
Hello I am using latest version of the software. In the new features releases I could read: http://www.manageengine.com/products/service-desk/readme-8.1.html View the pending requests, problems and changes raised for Assets, Business Service or IT Service from the relationship map. but I do not see how to associate and incident or request to a business service, is it possible? Thank you
New Incident Form Clears Group
Hi, I just updated to SDP 8.1 Build 8101, but I would like to point out that I had this issue with version 8.0 build 8026 as well. When I create a New Incident, or edit an existing Incident, after clicking out of the Requester Details "Name" field, the "Group" field gets reset to "--Select Group--". The same thing happens if I tab out the field. At this point I've just gotten used to having to select my Group twice, or selecting it as the last item before adding or saving a request, but it does
Technician access to archived requests?
I setup my SDP 8 installation to auto-archive closed requests after 1 year. Should my technicians be able to access these requests once they are archived? I can see them fine as an administrator, but the standard Technician role doesn't seem to be able to access these items according to the rights assigned to them. The "user does not have sufficient privilege" screen is displayed unless they try to view a request that was 1) created by them, or 2) assigned to them. Example: Technicians are assigned
Effects of blowing out asset list?
I am very new to ManageEngine, and have been tasked with getting our asset lists in order. We use the domain scan in our environment, with about a 50% success rate. About 25% fail due to what looks like the usual: firewall enabled, credentials incorrect, RPC/DCOM settings not configured. The other 25% are simply not relevant in the domain (test machines, should never have been in scanned OU, etc). That 25% represents several hundred assets. I am walking into this after the system has been running
ICT/ServiceDesk mailbox suggestions
Hi all, We've been using SD+ for about 4 weeks in a live environment, although we haven't distributed the portal URL to our users as yet. One of the dilema's facing us is the use of our existing ICT mailbox alongside the one that SD+ utilises. Ideally we'd want one mailbox where our users and such can email ICT and SD+ could pickup requests with an ID in the subject line and leave all emails alone, but this this doesn't seem feasible with the current spam facility. With SD+ also utilising an
Checkpoiny VSX Platform Work - Repaired - Fixed
Hi I have attached a working chkpnt.mib supporting VSX Platform this is from a R67.10 this file will fix the following error Error parsing MIB:chkpnt.mib Exception while loading MIB:Could not parse the file C:/AdventNet/ME/OpManager/./mibs/chkpnt.mib. The error occured at the line no: 493 ,column: 13. 1. The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The syntax with invalid subType construct. Regards IBY
Java updates still not working
It has been over a week now and the Java patches still do not link to correct paths for download. Is there an ETA on when this will be resolved? Thanks! ---------------------------------------------------------- Visit me at http://explanoit.com (Note: I do not work for ManageEngine.)
Internet Explorer 9 observations
Not sure how many people use IE9, we do because of the restriction and customisation we can apply/deply and control via group policy. Not only that, it's our prefered Browser choice and the standard that comes with MS Operating systems. I'm sure everyone has their favourite but these are some of the issues we've come across with SD+ Tasks - unable to expand Description and Comment boxes Heading tabs - While on Home, select another tab and both display as active - ok in 'Compatibility Mode'
Foundry devices always show sync conflicts
We are evaluating this product for config management and compliance, and we are running into a problem: When I add a Foundry Switch, DE seems to think there is a conflict between the startup-config and the running-config. I suspect this is because Foundry shows these configs in 2 slightly different ways. A "show running-config" will output: Current configuration: <config...> A "show startup-config" will output: ! Startup-config data location is flash memory ! Startup configuration: <config....>
Print Audit report
Hello, We would like to create a report based on the event log of the print server to report the printer usage per user based on this event log information (event 10 in system info) is it possible ? Event Type: Information Event Source: Print Event Category: None Event ID: 10 Date: 26/04/2012 Time: 11:01:52 User: Computer: server Description: Document 155, factuur_layout.xlsx owned by users was printed on Vario Print 1075 - Unsecured Printing - 11th floor via port xx.xx.xx.xx:oce-10thfloor. Size
Old softwares/patches cleanup
Hi, I'm actually testing DesktopCentral to see if this perfect-looking solution would be what we are looking for to manage our clients infrastructures. I have read your forums and knowledge base (which is really great!) for a lot of things but I didn't found anything about old softwares and patches clean-up. When deploying software you begin with downloading the software (of course), I will take for example : Firefox. Right, you deploy Firefox 10. A month later you have a new version, Firefox
Can Desktop Central handle MSP file for patching
Is there a way DC can handle MSP file for patching an application.
Can DC handle msp patch file
Can DC handle msp patch file while installing an MSI or upgrading an app already installed.
Ability to hide categories from users
Ability to hide categories from users I noticed that a couple of people have requested this in previous posts and wondered whether any more thought was given to this. We're using Version 7.5.0 Build 7507 and it doesn't look like it's been included. This is really a feature that would be of great interest to us. Thanks Stef
Expanding mailserver options
Woud it be possible to have some enhancements added to the MailServer configuration. At the moment the system will attempt to create a request/incident for all emails, unless SPAM management is configured, but even then the restriction means that it will get deleted rather than left alone. For organisations that would like to create transparency and have just one email box that is shared by SD+ and an ICT Department, it makes it very difficult with the present options. Maybe expand the SPAM
"Unknown Host" error when setting up HA
Hi, I am using build 6503 to setup a HA. When I execute the command as stated in the guide, I got "Unknown Host" exception. I already specified the hostname in the windows hostfile. Any idea? Apr 30, 2012 12:28:43 PM com.adventnet.authentication.util.AuthUtil <clinit> INFO: messageDigest instance obtained for MD5 is : MD5 Message Digest from SUN, <initialized> Apr 30, 2012 12:28:43 PM com.adventnet.passtrix.client.util.ClientUtil <clinit> INFO: Running in windows Apr 30, 2012 12:28:43 PM com.adventnet.passtrix.client.util.ClientUtil
Response via telephone
Hello All, Is there a way to add a response to a call as a telephone call so that it will stop the timer on response time? Thank you in advance.
False Positive Interface down
Hello, and today we have OpManager alarms reported on some interfaces on a switch when the switch review found that these interfaces have always been down administratively and have never been up, but the alarm appeared to date, it is important to note that this equipment is OpManager being monitored in the long
Change Management in 8.1
We currently have ServiceDesk Plus Professional 8.0. Is the Change Management included in 8.1, or would we still need to upgrade to Enterprise? Thanks, Dave
Having multiple support email addresses in Account Settings
When we used to use Support Center Plus, we had the ability to specify more than one support email address per account which worked wonderfully. But in MSP, we can only put one support email address under Email Categorization in the Account settings. For example: The service desk has an email address (e.g. support@servicedesk.com) and their external customer has an internal address (support@companya.com) that redirects to the service desk email address. Some requesters have gotten into the habit
Mark Accounts as Inactive
It would be nice if we could mark accounts as inactive. We do not want to delete the account to preserve historical data but mark it as inactive so no new requests can be created in that account.
Vulnerability DB Update Fails
I am currently having issues with the vulnerability database on my server not updating. It says that the last successful update was on March 13, and it has failed on every attempt since then. This happens both with the scheduled update and a manual update. If I click on the "Failure" link to get more detail, it just says "Failed to Update the Vulnerability DataBase on 2012-04-26 10:00:00". Is there a log somewhere that will give me more information to try troubleshooting this problem?
Uncompatible Message when Installing 80022 Hotfix
I am currently using a Desktop Central configuration from a patch to 80014. I am attempting to update to install hotfix 80022. After running the Update Manager (yes, the service is stopped) and selecting the .ppm file through the Browse button I receive a message "The ppm file that you have specified is not compatible with this product." Where did I go wrong?
OpManager sent an alert with wrong information regarding disk space
Hi, OpManager sent an alert with wrong information regarding disk space. When I checked the server disk space it is still 27.7GB and OpManager sent a zero disk space alert. This happened twice on different server and need to configure again the servers on OpManager. What causing the problem? Please help. Regards, Joel
Problem Adding Device to OpManager
Hi Currently running build 9101 on Windows Server 2003, and I'm having issues adding a new firewall (a DrayTek 3200 series device) to OpManager. Manually adding the device results in OpManager reporting that the device was added successfully, but it isn't available to view, and searching for it returns no results, only prompting me to add the device again. I've noticed an entry in the discoveryLogs txt file with the folowing: 10:40:05:433 DISCOVERY: Exception in adding snmp interface part for this
OpManager with Oracle instead of MySQL
Hi, is there a way to run OpManager with Oracle as the underlying database instead of MySQL? Volker
Share permissions
I am creating templates to be used for the purpose of bulk user upload. The problem I have is configuring the share permissions in line with company policy. The share permissions are required to be set to 'Everyone' full control. Then we use NTFS permissions to restrict access as appropiate. When selecting 'add more share permissions' I can only select Active Directory objects. (User/ Group/ Computer) The trouble is, the 'Everyone' group is not an object I can select. Neither is 'Authenticated
renew Certificate
Hi all, we are running servicedesk plus 7.6.0 and our certificate( our own) is expired now. So i would like to renew, to install a new one. Can somebody here help me with it? Thank you
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