Technician access to archived requests?
I setup my SDP 8 installation to auto-archive closed requests after 1 year. Should my technicians be able to access these requests once they are archived?
I can see them fine as an administrator, but the standard Technician role doesn't seem to be able to access these items according to the rights assigned to them.
The "user does not have sufficient privilege" screen is displayed unless they try to view a request that was 1) created by them, or 2) assigned to them.
Example:
Technicians are assigned a role which grants them the following rights:
I feel that Technician B should still be able to view these archived work orders since it was assigned to a Group to which this person had (and still has) rights. Am I wrong to assume that this should work?
Thanks,
Michael
I can see them fine as an administrator, but the standard Technician role doesn't seem to be able to access these items according to the rights assigned to them.
The "user does not have sufficient privilege" screen is displayed unless they try to view a request that was 1) created by them, or 2) assigned to them.
Example:
Technicians are assigned a role which grants them the following rights:
- Technicians A and B are assigned to Group 1
- Technician A closed work order #123 assigned to themselves and placed into Group 1
- Ticket #123 ages to 1 year and is auto-archived
- Technician B (manager) attempts to pull up request #123 and sees the "user does not have sufficient privilege" message
- An SDP Administrator now has to go in and retrieve the work order details for Technician B
I feel that Technician B should still be able to view these archived work orders since it was assigned to a Group to which this person had (and still has) rights. Am I wrong to assume that this should work?
Thanks,
Michael