Changing ESX host monitors polling frequency
Hi, Is there a way to change the polling frequency of the monitors to an ESX host? By default they are all at 5 minutes and if you edit the monitor, you can't change the preriod. The same polling is assign to the host itself meaning that data is collected every 5 minutes, does this mean that if the server loose network connectivity a critical alarm will be raise only 25 minutes later? (5 polling with a ping failed) 1 ping failed after 5 minutes (1 x 5min) will raise a Attention alarm 3 ping failed
Set Default OU for Technicians
Hi, there are several technicians in my ad-manager and they have rights on many OU's. Is it possible to set one specific OU as default OU for a user? Example: one of the technicians mostly creates a special type of groups and they should be located in the regading ou. This is 90% of the work he is doing in ADManager. At the moment he always have to change the container when creating croups. THX, Stefan
Bandwidth Monitoring Stats
We're currently testing ManageEngine Netflow in a VERY simple environment. We're monitoring a single ASA 5510 firewall's inside and outside ports. This firewall is connected to a router which is connected to two bonded T1 lines (2.88Mbps total throughput.) When I view the bandwidth using the Cisco ASDM interface it always shows the total bandwidth going through the outside interface as equal to or less than the 2.88Mbps. However, ManageEngine many times shows spikes of as much as 20Mbps. What causes
Backup Cisco ASA over VPN Tunnel
Greetings, I have several Cisco ASA devices that I would like to backup using SSH and Device Expert. Whilst Device Expert backs up the local ones perfectly (though it does not appear to recognise changes with Change Detection?) it does not work with the remote ASA's over IPSec VPN tunnels. As of the latest version of Cisco ASA (8.2(1)) there is an option to specify if you wish to send the command over the VPN tunnel. The command DeviceExpert sends does not have this ability at the moment. The command
russian translate
The file with the Russian translation lacks the last 200 rows. So to translate these buttons do not predstavlyaetsya possible. Even with the assistance of an interpreter in the menu. For example there's this group of lines sdp.change.reqattachlinktitle = Attach similar requests sdp.change.reqdetachlinktitle = Detach the selected requests sdp.change.actions.associate = Associate Requests sdp.change.error.reqdetachnoselection = Select one or more requests to detach. sdp.home.ssp.others.defaultrequest.title
Additional Field Question for 3rd line in order to report back on
Hi, I need to implement a drop down box to monitor the quality of incidents we escalate from the service desk to 3rd line support. Often 3rd line get given incidents which they feel the service desk is able to resolve themselves....however I want to create a drop down box for them to note this down. Such as the example: of having 2 options "SD Able to FIX" OR " SD Not Able to Fix" However, I managed to create this drop down, but cannot seem to integrate it as an optional field that 3rd
Russian translate
In the build of a 8100 Russian version of the translation, not translated button "request catalog" in the top menu is cleared in English. Should I send these shortcomings? Also in the user interface in a window where the list requests is not translated the button "New Issue" Should I send these shortcomings?
Unauthorized changes
Hi, I'm new to DeviceExpert, and I'm wondering why there are only "unauthorized config changes" for e.g. in the reports. What does that mean? Kind regard
SDP via Windows Phone 7.5
Hi All, I just made our SDP site externally accessible, and it works fine from both a PC and one of my tech's Android phone on Verizon. I have a Samsung Focus running Windows Phone 7.5 on AT&T, and cannot get the full SDP site to load. The mobile client does load but is too limited to be all that useful. When I try to load the full site, I am prompted for credentials from IE as we have SSO enabled. Once the credentials are entered, the browser tries to redirct to /ntlmv2?redirectURL=HomePage.do,
How to read Capacity Planning report?
There is a Capacity Planning Report in NFA,but how can i read the trend form it? Is the bandwidth enough or not ? how can i learning the message form the report?
Changing asset to consumable
We have 14000+ assets and 14000 of them are bits and pieces which are consumables and do not need to be tracked but still purchased through the system. I cannot see a way to change an item to be a consumable now I have modified the types as they were incorrectly added as components a long time ago. Also some of these are set to non-it assets of which there are many types yet the filter on the sidebar is empty as in my screenshot. Thanks D
Restore DB in OpManager 8050
I can't restore the database in OpManager 8050. I have the following errors: NetFlow Plug-In is not installed jdbc.RestoreException: File does not exists : C:\Program Files\AdventNet\ME\OpMa nager\BackUp_FEB23_2012_11_02_34_8050.zip. at jdbc.RestoreBackup.extractZip(RestoreBackup.java:995) at jdbc.RestoreBackup.restoreDB(RestoreBackup.java:65) at jdbc.RestoreBackup.doRestore(RestoreBackup.java:1116) at jdbc.RestoreBackup.main(RestoreBackup.java:1122) Can you please
Shell script for monitoring file existence in Linux
Attached is a simple shell script file for monitoring the existence of a file in linux. Download the XML file and go to Admin --> Script templates and import the XML file. While saving it, provide the file name as the name of the template. On the command line, provide the file name along with the full path of the file you want to monitor as an argument. For ex. sh ${FileName}.sh /root/opm_be.txt where /root/opm_be.txt is the file name along with the path and save it. If the file exists, the value
email fetching stops
I have aproblem with email fetching , sometimes SD+ stop fetching emails and I have to restart the service on the server to resume the email fetching . can you help me on this
Custom Report for "Problems" unable to select "Root Cause" and "Symptoms"
Hi, Using the Custom Reports for Problems, i am unable to select fields from "Analysis". Mentioned fields: Root Cause Symptoms I did not find this under known issues nor planned features. I know that i can get these information with query reports, but that "custom report" function would be needed for non- IT staff to create reports. Best regards, Nils
Printers from scan script to inventory
sd 8027 In the computer details in Hardware tab there is Printers section. Is there any way to add such a printers to the IT Assets->Printers automatically? Almost all the printers in my small network are host-based (HP P1102), so network scan does not detect them. And almost all these printers are shared. Is there any way to get list what user uses which printer? How can i get list of all printers (shared and network) used by some department? For example, i have 3 HP P1102 in Accounting Department
Onhold Status reason
Is it possible to be able to quickly view the reason why a request(s) are on hold without having to open the individual request and look at the History to the request. For example... In the request view (list of many requests) you can have a column that indicates the request status (Open, Onhold, Closed, etc), what about an additional column stating a reason... OR Maybe when you 'hover' the mouse over the 'Onhold' status, it displays a bubble window showing the reason. Similar to when you 'hover'
Request page not supporting html anchor
We are running Servicedesk 8.1. On the users we have setup html anchors for easier access to other services. SIP link for calling. VNC for remote management. And links to ISP web for reporting cases, info and status. The user page supports these links fine. But on the request page, the anchors won' t work. It would be nice if this could be fixed to support html anchors.
Creating users with External Addresses
I have created a template for creation of users with mailboxes. The template is locked so our techs only has to enter First Name & Last Name. The other required fields are generated aumatically and the fields are locked so they cannot be changed. I copied that template for creation of users with External Mail addresses. But for the life of me, I can't get the External email field to become unprotected so they can put in the external email address. I have tried various combos of fields and nothing
Cant monitoring webapps in Glassfish
Hi, I have seen this post: https://forums.manageengine.com/topic/cannot-see-any-webapps-in-glassfish-webapp-monitoring But still the same problem, i set all values to high and the webapps dont appear.... any idea? thanks a lot!! regards
Cannot see any WebApps in Glassfish WebApp monitoring
Hi , i've managed to get attached to my 4 glassfish app servers , and am able to monitor everything apart from the fact that i cannot see any WebApps ? I've logged onto the Glassfidh admin console and confirmed that i have , 1 enterprise and 2 web applications deployed . Any idea's Regards Kevin
Request For Change - Approval
Hello, I have sent some “Request for change” for approval and they are not yet approved. Why doesn’t the approval status turn into “Pending Approval”. Is it normal? If a request (ticket) is sent to approval I can view the status “Pending Approval”. Thanks
Bandwidth per User
trying to determine the bandwidth used per user so i can purchase the right amount of bandwidth for a new site. one of the reports has a flow rate. What is this and can i use it to determine the amount of bandwidth needed per user?
Clarification required on LAN traffic monitoring!!
Hi, In my business environment we are using Netflow 7.7 for WAN traffic monitoring. Is there possibilities with Netflow to monitor the LAN traffics between core switches? Kindly advice on this..
Scheduled Report deleted but still sending.
I've got a requests report "Weekly Workload for the web designers" going to two executives, every week. They said they were done with this report, so I deleted it from "Showing, Schedule Reports". The report is still sending apparently. I can't edit the report or the scheduling because it does not exist. I am an SRAdmin and I created the report and the schedule. Any ideas where I can find it, or shut it off? John "You know you've been doing tech support too long when you answer your home phone
Hide unlicensed / unused tabs
Hello, We are currently using the free version 9.5 and are considering purchasing the product, Proessional Edition. We have no need for the additional features like IPSLA, Cisco WAAS, Cisco Medianet, CBQoS/NBAR etc. Is it possible to have a feature put in place that these unused tabs can be removed from the view as it creates confusion for our support team? Thanks for a great product though! Regards Craig
Contracts Notification
We have missed a few contract renewals because the notification system didnt remind us. Doing a manual notification from the action menu works fine and we get hourly emails about incoming requests. Help! :(
Start.sh java problem
Hello All, I installed OPManager in CentOS 64bit and I cant start OPManager. [root@localhost bin]# sh StartOpManagerServer.sh Java Home /opt/ManageEngine/OpManager/jre/ copying classes/AdventNetUpdateManagerInstaller_new.jar to classes/AdventNetUpdateManagerInstaller.jar Exception in thread "main" java.lang.NoClassDefFoundError: com/adventnet/me/opmanager/server/OpManagerInitWebSvr Anyone can help me? Thanks in advance.
Upgrading instructions
I've noticed while reading and performing a hotfix/servicepack that the instructions relate to backing up your SD+ using the backupdata.bat (in the first instance) My query relates to two things, firstly in the same set of instructions it then refers to running updatemanager.bat which also offers the function to backup, is this different to the backupdate? Secondly, If they are both doing the same thing, it seems sensible to include reference to this in the instructions and question whether there
Can requesters change site?
Can i make it so requesters can change their site? i would like to make it when they open a new incident, that the "site" field defaults to their default site, but they are able to change their site. is this possible?
AD Manager plus, GPO reports - modified by ?
Dears, I had recently purchased and installed AD Manager plus. When I generate a GPO recently modified reports, it does not show who made the changes! How can this be done please? Much appreciated.
server tray icon not found
After I have Tech support to migrate my server from one computer to another computer. It just copy all files of DesktopCentral server folder to another computer. He start the service. It is working, but the tray icon for the server process was not found. I remember, if I install the program by set up process. It will create the tray icon for me. Are there any step I can make the try icon of the server process available. Raphael
Monitor iNodes on Linux servers
Here is the script template for monitoring iNodes on Linux servers. Pravin
Update Issues to SDP 8027 from 8022
Downloaded the 8027 update, ran update.bat file and selected it and get an error on install. Click the error log and it's blank... The last line in the command console that runs is this: at java.lang.thread.run(unknown source) I made sure java was updated.. The update manager error dialog is completely blank, just a white box that comes up. Haven't had any issues with the software itself, just trying to get upgraded to 8027 so we can install the new 8.1...
Crystal Reports & SDP
Why oh why on gods green earth have adventnet not used a date field for storing dates? This makes it nigh on impossible to write decent reports using Crystal (because lets face it, the built in reporting tool of SDP is pretty mediocre at best). How are we supposed to write date specific reports when the date is stored as a frikken string? And before you say anything, Crystal does not recognize the "<from_thismonth> command (at least if it does I can not get it to understand it). Considering how well
Reply email not appending to request
When a user replies to a request from an email client (webmail/outlook), it does not append the conversation to the ticket. If they reply from helpdesk interface, then it appends to the ticket. RE: [Request ID :##74##] : monitor has streaks <-- is the subject line in the reply. from my understanding, this should work?
Removing the GINA
Hi We installed the GINA initially but now we want to remove it as alot of our users are resetting their passwords when they are off the Domain and then of course it doesn't work and getting very confused. I went to the web admin console and clicked uninstall on the machines while they were connected to the domain and now they have been removed from the installed client list but the GINA modifications are still in place and the Reset password option is still there!!! Is there any other way to
ServiceDesk Plus fails to send any e-mails
We have a fresh copy of ServiceDesk Plus installed on a server here and for whatever reason this install will not send out any e-mail notifications. We've done all the tests to ensure that the server can create a connection to our exchange server via SMTP, but nothing is going out. Checking the Logs on the SMTP server there is no connection even being attempted. Wireshark was installed to the system to try to see if the connection was being attempted but just failed to write to the logs; nothing
Broadcast monitor
Hi Guys Can u please tell me how can i check broadcast in the Network from Oputils Thanks and regards kaleem
IP Groups & IPv6?
I have a Cisco DSL router with two Interfaces and running IPv4 & IPv6. I have Netflow configured for both IPv4 & IPv6 using the newer Flexible NetFlow. Everything is working fine (although I have the issue with duplicate flows due to IPv4 NAT, however I understand the issue and have minimised it with which interfaces Netflow is enabled on and can live with it). I now genuinely have some IPv6 flows and was hoping to add some IPv6 networks to the IP Groups within NetFlow Analyser but this isn't
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