We have a fresh copy of ServiceDesk Plus installed on a server here and for whatever reason this install will not send out any e-mail notifications. We've done all the tests to ensure that the server can create a connection to our exchange server via SMTP, but nothing is going out. Checking the Logs on the SMTP server there is no connection even being attempted. Wireshark was installed to the system to try to see if the connection was being attempted but just failed to write to the logs; nothing was seen there either.

 

Then we decided to start up the SMTP server on the same server with ServiceDesk Plus and allow it to send the mail to the exchange server. There is nothing in the logs for this local SMTP server either. I'm able to send messages via Telnet with the exact same settings given to ServiceDesk with no problems.

 

Our log shows the following:

 

[15:30:09:219]|[05-14-2009]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[INFO]|[22]|: HTML Mail send option is enabled from cache true|
[15:30:09:219]|[05-14-2009]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[22]|: Into send mail notification
 toAddress : Ron.Madorran@Omniflight.com,Robert.Johnson@Omniflight.com,Ann.Gilchrist@Omniflight.com,Mark.Snyder@Omniflight.com
 ccAddress : null
 contentType : text/html|
[15:30:09:219]|[05-14-2009]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[22]|: F_ADD : queueId : 3|
[15:30:09:219]|[05-14-2009]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[22]|: F_NAME : fromName : null|
[15:30:09:219]|[05-14-2009]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[22]|: F_ADD : fromAddres : null|
[15:30:09:219]|[05-14-2009]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[22]|:  Is SMTP Authentication Required : true|
[15:30:09:219]|[05-14-2009]|[com.adventnet.servicedesk.security.Encoder]|[INFO]|[22]|: Deconvertor called.|
[15:30:09:219]|[05-14-2009]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[22]|: The contenttype has been set in the message|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|: javax.mail.MessagingException: Exception reading response;
  nested exception is:
 java.net.SocketException: Connection reset|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1462)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1260)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at javax.mail.Service.connect(Service.java:297)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at javax.mail.Service.connect(Service.java:156)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at javax.mail.Service.connect(Service.java:105)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at javax.mail.Transport.send0(Transport.java:168)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at javax.mail.Transport.send(Transport.java:98)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:979)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotificationAsHtml(NotificationFactory.java:628)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequestSynchronous(WorkOrderUtil.java:1970)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.task.RequestNotificationTask.executeTask(RequestNotificationTask.java:54)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.workengine.internal.WorkEngineImpl.executeWorkFlowWithoutTransaction(WorkEngineImpl.java:422)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequest(WorkOrderUtil.java:1858)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequest(WorkOrderUtil.java:1823)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.workorder.util.WorkOrderOperationUtil.addDOForRequest(WorkOrderOperationUtil.java:673)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.workorder.util.WorkOrderOperationUtil.addRequest(WorkOrderOperationUtil.java:95)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.workorder.util.WorkOrderOperationUtil.addRequest(WorkOrderOperationUtil.java:85)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.workorder.util.WorkOrderOperationUtil.addRequest(WorkOrderOperationUtil.java:81)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.workorder.action.WorkOrderAction.execute(WorkOrderAction.java:307)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[15:30:10:328]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:280)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at java.lang.Thread.run(Unknown Source)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|: Caused by: java.net.SocketException: Connection reset|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at java.net.SocketInputStream.read(Unknown Source)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at java.io.BufferedInputStream.fill(Unknown Source)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at java.io.BufferedInputStream.read(Unknown Source)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:75)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1440)|
[15:30:10:344]|[05-14-2009]|[SYSOUT]|[INFO]|[22]|:  ... 76 more|
[15:30:10:344]|[05-14-2009]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[22]|: Exception while trying to send notification for the request.|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.
 at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:994)
 at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotificationAsHtml(NotificationFactory.java:628)
 at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequestSynchronous(WorkOrderUtil.java:1970)
 at com.adventnet.servicedesk.task.RequestNotificationTask.executeTask(RequestNotificationTask.java:54)
 at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706)
 at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
 at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
 at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
 at com.adventnet.workengine.internal.WorkEngineImpl.executeWorkFlowWithoutTransaction(WorkEngineImpl.java:422)
 at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequest(WorkOrderUtil.java:1858)
 at com.adventnet.servicedesk.utils.WorkOrderUtil.notifyOnRequest(WorkOrderUtil.java:1823)
 at com.adventnet.servicedesk.workorder.util.WorkOrderOperationUtil.addDOForRequest(WorkOrderOperationUtil.java:673)
 at com.adventnet.servicedesk.workorder.util.WorkOrderOperationUtil.addRequest(WorkOrderOperationUtil.java:95)
 at com.adventnet.servicedesk.workorder.util.WorkOrderOperationUtil.addRequest(WorkOrderOperationUtil.java:85)
 at com.adventnet.servicedesk.workorder.util.WorkOrderOperationUtil.addRequest(WorkOrderOperationUtil.java:81)
 at com.adventnet.servicedesk.workorder.action.WorkOrderAction.execute(WorkOrderAction.java:307)
 at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
 at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
 at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:280)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
 at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Unknown Source)
Caused by: javax.mail.MessagingException: Exception reading response;
  nested exception is:
 java.net.SocketException: Connection reset
 at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1462)
 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1260)
 at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
 at javax.mail.Service.connect(Service.java:297)
 at javax.mail.Service.connect(Service.java:156)
 at javax.mail.Service.connect(Service.java:105)
 at javax.mail.Transport.send0(Transport.java:168)
 at javax.mail.Transport.send(Transport.java:98)
 at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:979)
 ... 68 more
Caused by: java.net.SocketException: Connection reset
 at java.net.SocketInputStream.read(Unknown Source)
 at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:75)
 at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1440)
 ... 76 more

 

 

 

What should be done here?