SDP 8.1 Reply/Resolution Template Issues
Hello,
We upgraded to SDP 8.1 today and then applied the latest patch 8101. Everything seems to be working fine (cookies/cache cleared) with the exception of Reply/Resolution templates for general administrators. Previously on 8.0 8027 everything worked as expected. After the upgrade any non-admin technician cannot use the templates. They can select it, acknowledge the popup but it never adds the text of the template into the reply/resolution box. If I switch them to admin permissions (SDAdmin), they can then use the templates after logging out and back in. I tried creating a new technician role with FULL CONTROL on requests with the same results. Tested in FF11 and IE9, both seem to have trouble with the reply templates working.
A ticket has been opened with ManageEngine but I was curious if anyone else was having this issue.
We upgraded to SDP 8.1 today and then applied the latest patch 8101. Everything seems to be working fine (cookies/cache cleared) with the exception of Reply/Resolution templates for general administrators. Previously on 8.0 8027 everything worked as expected. After the upgrade any non-admin technician cannot use the templates. They can select it, acknowledge the popup but it never adds the text of the template into the reply/resolution box. If I switch them to admin permissions (SDAdmin), they can then use the templates after logging out and back in. I tried creating a new technician role with FULL CONTROL on requests with the same results. Tested in FF11 and IE9, both seem to have trouble with the reply templates working.
A ticket has been opened with ManageEngine but I was curious if anyone else was having this issue.