Hi all,

 

We've been using SD+ for about 4 weeks in a live environment, although we haven't distributed the portal URL to our users as yet.

 

One of the dilema's facing us is the use of our existing ICT mailbox alongside the one that SD+ utilises.

 

Ideally we'd want one mailbox where our users and such can email ICT and SD+ could pickup requests with an ID in the subject line and leave all emails alone, but this this doesn't seem feasible with the current spam facility. With SD+ also utilising an account this can sometimes confuse users when we use the conversation tool within SD+

 

So I was wondering what others do, if anything at all?

 

Thanks

 

Mark