Woud it be possible to have some enhancements added to the MailServer configuration.

 

At the moment the system will attempt to create a request/incident for all emails, unless SPAM management is configured, but even then the restriction means that it will get deleted rather than left alone.

 

For organisations that would like to create transparency and have just one email box that is shared by SD+ and an ICT Department, it makes it very difficult with the present options.

 

Maybe expand the SPAM facility so rather than dropping an email, it leaves it alone (e.g. if a conversation response is received and has 'Request ##' in the subject line it's added, if not leave alone).

 

Thanks