upgrade failed Migrate fromBuild 8000 to Build 8027
when upgrade 8000 to 8027 give me error ."unable to start db .possibility server is running if so please shutdown " service is stop but continue same error. update log : 06.Tem.2012 16:05:58 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : 06.Tem.2012 16:05:58 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode 06.Tem.2012 16:06:06 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:H:\ManageEngine\ServiceDesk\ManageEngine_ServiceDesk_Plus_8_0_0_SP-0_27_0.ppm
Where can I download the Auto Logon Helper plugin ?
Hello, I am evaluating PasswordPro and is trying to see whether I can evoke, the ssh application just as Keepass 2 do in our Ubuntu desktop. I have enabled Auto Login from the General >>Security Settings But still don't see the Firefox plugin as mentioned in the last section of http://www.manageengine.com/products/passwordmanagerpro/help/auto_logon_helper.html . However I saw an option of "Download PMP Plugin", under the Admin >> Agents. But it says "The addon could not be downloaded because of a
For syslog rules of OpManager9
For syslog rules of OpManager9 To receive the syslog of routers and switches You want to display a particular message as an alarm Although syslog has been successfully received, the alarm does not appear We did not know what trouble is not enabled syslog rules, such as the first place there is a global setting or other, if there is a problem on how to configure syslog rules Please the guidance
Leave the exisiting data alone!
Just a thought for future releases....If FWA is unsinstalled from a machine why not leave the server data behind...it's kind of stupid that it doesn't.
Service Desk Plus 8.0 and Agent Scan issue
Hi - I have a question about service desk plus 8.0. We recently created an image for our laptops and by mistake, the agent software was installed when the image was created. As a result, we are getting duplicated info when workstations start up. How can I uninstall the agent or get a new agent id? This key does not exist: HKEY_LOCAL_Machine\SOFTWARE\ZohoCorp\ManageEngine AssetExplorer\Agent\ I read on the forums we could delete that key to get a new agent id for the laptop - however the key does
Servers not flagged as Virtual
Version 8.1 Patch 7 Database SQL 2008 OS: Windows 2003 When scanning assets that have been virtualised the 'IS Virtual' flag is not being set. What is needed to cause the flag to be set. VM: ESXi5 and ESXi4 Assets have VM Tools installed AE Agent 1.0.12 Regards, Andy
Problems with users that has either ÅÄÖ in there name
We are living in Sweden and using ÅÄÖ in our name and we have a problem with that when we are creating an new issue. Everything seems fine we pick up the user from search button, it picks up all we need as phone etc. But when we click somewhere else the data disapear only the name is there. When we create the issue we get a msg the user doesnt excist do you want to create it. If we click create nothing happends and the issue is registred on the user that we picked from the beginning. Worked fine in
Scanning breaks virtualisation links
SDP version 8.1 Patch 7 Database: SQL2008 I have found that when ever a Agent scan of an asset that is virtualised takes place it is breaking the relationships created by the scan of the hosting scan. As example we have 1 host and 2 servers hosted on it. I scan the VM host and it list the 2 virtuals machines on the tabe and has teh relationships shown to them. On the servers they have the relationship showing that they are hosted on the virtual machine. If I now scan the 2 servers , once
Citix Xenserver 5.5 Monitoring via SNMP
Hi All, I have enabled our Citirx Xen Server with the SNMP. I'm able to see the see the network information on my monitoring solution i have in place. However i'm not able to see the performance status and health information such as CPU, Processor, Datastore, number of guest OS and etc. Can get guidance on how where can i get the MIBs and OIDs for Xenserver 5.5. Thank you in advance.
ADManager Plus / Create User / --FORCE-- Template usage (& Default Template=
Hi, 2 Questions: 1) Is there anyway to force the usage of a template while creating an user? 2) How do i set the default Template for every user? As when i set the default template in the administrator account, it is not taking that default to every user but only to the admin itself. Regards, C
Assign Dashboard to Server
I have a couple of SQL servers that when I delete and rescan they appear as ordinary servers and I would like for them to use the SQL dashboard as used with other servers in our estate. How can I manually assign a dashboard to a server? Regards, Keith
Report on overall number of incidents by Requester
G'day All, Is there a report template to list the overall number (or for a specified time frame) of requests by requester? I am looking to see if there are individual requesters who may feature more prominently by the number of request they raise. This would be used to make training recommendations or in the worst case scenario assist with weeding out nuisance or trivial ticket raisers. Gary
Service Catalog -> Duplicate Ticket
I wonder why you can not duplicate a ticket opened via the service catalog
Tasks Permissions
Good day, How can i limit technicians to access only their own tasks , and prevent them from viewing others tasks ? regards
Standalone Audit XML import
Hi, I had this working yesterday, but when i try and import a file today nothing happens. The import page is refreshed but nothing is imported. Is there something that might stop it? Thanks
Default Modes
Hi, Is there a way you can set a default mode for when a requester logs a request through the web portal? At present it is set to 'Phone Call'. When a request is receive from email, it sets the mode as 'Email' as it should. Thanks
Dashboard/Traffic Overview is empty
Hi downloaded demo version, connected to asa firewall, get some syslog but cannot see any data: live report shows no data traffic report shows no data except for Event generated events,. Any ideas why i cannot see live data? Thanks
Setting Mailbox Rights For Exchange 2003
We're running ADManager Plus 5.2.0 (5220). Our domain controllers are Windows Server 2008R2 but we're only running Exchange Server 2003. In ADManager Plus we can do all exchange tasks such as create Mailboxs and SMTP addresses etc but we're unable to assign Mailbox rights. A red icon appears on the Set Mailbox Rights page and displays the following information: Exchange System Manager or Exchange Management Console is needed to be installed in the same machine. If we ignore this message and
Approval link can be changed for request & change ?
When we send a link for approval to a user the user approves it and based on it you do the things and close the call . After some day using the same link you can reject the approval . The tool allows you to do it . In History its captured for Request Approval not for Change . In PO it doesn't allow to change ? kindly help . Regards Manish
Holiday PM Tickets
Can we be able to have some preventative maintenance tickets NOT create themselves on holidays? Maybe a switch when creating a schedule for a ticket. Also why is it that Holidays do not extend the SLA for tickets just like operational hours do?
Ourselves software development
Hello, If we have software developed by ourselves, how should be managed to be possible create incidents and requests ? Should we create a new product type and treat it as an asset ? Thank you.
CPU vs Core
Hello, I'm monitoring aHPProLiantDL380G7X5660 with 24 cores, I only see 2 CPUs in the graphs. Does this mean that OpManager monitors/graphs the physical CPUs and not the cores? Is it posssible to monitor the cores and show them in the graphs? Thanks Nicolas
New Template for Eaton Ex1000 UPS - Oids all get .0 appended when creating monitors
Eaton/Powerware ex1000 UPS MIB imports correctly and I can query values from device using MIB browser but when OIDs are added to a custom template, for example .1.3.6.1.2.1.33.1.2.4 which is "upsEstimatedChargeRemaining", .0 gets appended to the OID in the monitor by opmanager. I can see from the forums that this is not an isolated thing. Advice seems to be to edit opmanager_graphInfo.xml in \Program Files (x86)\ManageEngine\OpManager\conf\ and change type parameter to "interface" for each affected
Connect driver odbc
Hi Is there any way to have a ODBC-Connection to the Database direcly? Thanks Maria
Is there a way to have OPM 9101 launch a cmd promt, or putty for SSH... secure CRT?
I would like to go to a router page and have a Custom Link bring up a cmd prompt for telnet or putty is even better? Hope it's possible, look for a product and testing this one. Thanks, mbottoroff
Preventative maintenance tasks
We use the Preventative Maintenance tasks a lot. However it has limitations whioch I think can be improved upon as follows: Provide the ability to suspend a PM task for a period of time. For example, our business closes down for 10 days over Christmas. We have several weekly PM tasks meaning that we get back to find we have a dozen or more PM tasks sitting in the queues with Escalation messages everywhere etc. Provide the ability to say "Start From" date for all schedules and not just the daily schedule.
REST API ListDashboards not working
Hi, M not able to use ListDashboards REST API. Its giving <AppManager-response uri="/AppManager/xml/ListDashboards"><result><response response-code="4008"><message>The specified request URI is incorrect.</message></response></result></AppManager-response> Also an not ablle to find any file like ListDashboards.xsd @ ManageEngine\AppManager10\help\RESTAPI\xsd Source: http://www.manageengine.com/products/applications_manager/help/administrative-operation/list-dashboards-api.html
Script Monitor
I can't figure out how to setup one of these up for the life of me. I have a working script that creates its own output file in /tmp/. The help on the web and in the help docs for setting up a Script Monitor is fairly worthless and isn't specific at all. How can I get more help on this? Thanks, A Cline
SNMP Graph showing wrong matrix
Hi, Recently configured SNMP for all our servers and in that CPU & Memory Utilization graph shows always 100% but while checking server it shows 45%.... Below is our SNMP Config com2sec adventnet default <community String> group monitoring v1 adventnet group monitoring v2c adventnet view all included .1.3.6 80 access monitoring "" any noauth 0 all none none Please let me know the reason for showing the wrong matrix... Its
Permissions required for Asset scan with AssetExplorer agent installed
I'm trying to work what level of permissions are required for scanning a machine with the AssetExplorer agent already installed. Version 8107 agent version 1.0.12 I presume as the agent is already installed, local admin rights might not be necessary as the agent on the machine will have collected the information and the account used would simply need sufficient permissions to communicate with the agent?
Problems fetching / sending email
When I attempt to "Submit for Approval", I receive the following error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Mail sending failed. org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825) org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758) org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:244)
Feature Request for Multi-level Change approval.
Currently, I'm trying the multi-level change approval. In my situation, I have to get the approval from mid boss, tech boss and then manager for change. But, when I choose those bosses in CAB and send to everyone on the list. I need to send one by one. So, here is the feature request. If there are check boxes, I could easily choose the approver to send. Thank you. SC Jung
Tickets mayores a 30 dias (requests/incidents greater than 30 days)
hi, I need report from request/incidents pending greater 30 days. thangs.
Feature Request for Notification Rules
Such link as $ProblemLink or $RequestLink appears as full link in E-mail. And long link is not good at all. This is the example of real SDP e-mail for approval. Your approval is required for a request to proceed with its execution. The details of the Request can be found at http://192.168.10.5:8080/approval/Approve.jsp?ITEMID=1586&woID=1586&MODULE=Request&KEY=541095487134278738376054109548713427873837601655058512238744914364960 This long and not pleasant looking URL is not something people want
How to analyze the acces-layer switches through NFA
Hi Support Team, My clinet has numerous number of access-layer switches, such as H3C 3100 and 3600, then they want to use the NFA to analyze their flow and applications. However, it seems that these switches doesn't support flow commands, such as "ip netstream export host{ ip address} 9996. Any idea about it? Best Regards, Tira
VMs losing network connectivity: Suggestion
One of our customer experienced this issue(in VMware environment) frequently in the past. He identified the root cause and fixed it. Here is his comment. FYI you guys should ensure that if your customers use VMware for building your servers they are using vmxnet3 NIC’s to avoid losing network connectivity on guests. Gabriel Team OpManager Network Monitoring Software
Software Asset License - Downgrade problem
We have a slight issue with recording downgraded licenses and I'm hoping someone can point me in the right direction. We've just finished scanning over 4,000 computers and are starting to reconcile the software with our purchasing history. The problem is tracking downgraded software - If we have a total of 40 - Office 2003 Professional Licenses, out of that 30 are actual Office 2003 Professional and 10 are Office 2010 Professional Licenses, theres no way to record that. I know in older posts
Modify Status Active - Add Additional Fields
Dear I am evaluating ServiceDesk Plus for use as building maintenance. It would be interesting to have to insert additional fields to modify state. example: Area: Music Salon It would be interesting to add other areas.
SLA in Service Catalog
Dear all For SLA In Service Catalog we have to set it separately from Incident. But there is a question that I have! For example when I set the SLA for one template , in workflow I set the SLA to Low. When that requests arises and the priority of request on that time is Medium,if the technician changes the priority from Low to Medium the response time does not change.just the status changes to Medium.why ? What is the difference between the SLA in workflow and priority in each template. As I understood
Change Management Problems
I am part of a system administrator team responsible for applying updates to our server farm. Each server is categorized as QA or Production. Our normal cycle is to apply OS updates to QA; allow application owners (people we have made responsible for QA testing - Change Advisory Board in Service Desk) to test the applications on the QA systems to confirm the updates did not break anything; then have the application owner approve the OS updates (changes, if you will) for installation to our production
Next Page