Running a Ticket Report help
Hello, I have successfully created a report that shows me how many tickets have been created, how many tickets have been closed and how many are still open at the end of each month. My issue is that for the open tickets, I want to know how many are still open at all times..here is an example: My report says I have 39 tickets opened. We closed 32. Basic math will tell you 7 tickets were still open. However, I want to know ALL of the tickets that are still open, because there are possibly 13-15
Retroactively run weekly reports to graph trends
Hi, I am hoping someone can help me out - I am not sure if I am running into a limitation of the program, or a limitation on my understanding of how to create a custom report... I am trying to run a report which can show the total number of pending requests in a given week along with the number of requests added during that week. In the same report I would like to show the number of both closed or resolved requests for each week. I want to be able to retroactively go back say 6 months or a year to
IPv6 strange traffic reading?
NetFlow Analyzer 9.0 showing some strange traffic reading, high amount of traffic and data. Bandwidth of network is 50000Kbps and on graphic it show speed of 1250000Kbps. Device is Cisco ASA. When i look Source of traffic it show one IP address with high amount of data around 80GB and that address using IPv6 protocol and IPv6_App application. Maximum bandwidth of network is 50000Kbps and this high amount of data and speed is impossible to reach. Why and what traffic can cause this high peaks on
Skipping Request ID's
Hi, I see that the tool is skipping lots of request id's and when I look them up, they are blank with status closed. Any idea how this can happen and what the reason behind it is? regards Johan
Custom Report based on Time Created
What is the easiest way to create a report based on time created ? I need a report to show which time of the day most requests have been coming in. I only need it to say: 9-10 - 30 requests 10-11 - 45 Requests 11-12 - 50 Requests 12-1 - 30 requests etc.... IS this possible?
Change a package template link
Hi, I need to change the link in an existing package template as the link has changed on their website. Where do I find the link information to be able to change it. Thanks. Geoff.
Upgrade Pack 9101 is available now
Hi All, This upgrade pack is mainly for the problems in CLI(Telnet/SSH) based monitoring. Here are the short list of issues that are addressed. Data collection issue for CLI based monitors has been fixed Unable to apply the license if generated with unique id is resolved. Blank report generation issue for interface at-a-glance report in PDF format is now fixed. Upgrade pack is available here and it can be applied only on top of 9100 build. Gabriel Team OpManager Network Monitoring Software
reply mail problem with outlook
hi, we use sdp pro. 8.106. After we uprgade system from 8.027 to 8.1. than, A user logs in to service desk and creates a request. We respond by email to the user though service desk. The user responds though outlook to the email and we have no log of the conversation. I look at the email adress which i defined on system. all mails are in box. and there isn't come a noteficetion mail that a requster send a new reply. I use this subject [Re : ##$RequestId## : $Title] at the admin-notification
opmanager is generating hundreds of snmp requests per min to a managed server
Hi, Why is opmanager generating so machine snmp calls per minute to a managed server? I have only 5 items in the performance monitor (standard stuff like cpu, memory, etc.) with 1 minute interval. Here is the log from my linux box. The machine xxx.xxx.xxx.xxx is where I run the opmanager. db2 is the machine being monitored. Jun 7 10:30:36 db2 snmpd[3540]: Connection from UDP: [xxx.xxx.xxx.xxx]:55437 Jun 7 10:31:36 db2 last message repeated 182 times Jun 7 10:32:37 db2 last message repeated
Remote agent
I am running DC 8 and have some issues: 1. When downloading the remote agent from my installation, it is coming down as v7? why isn't it v8 as well? 2. Remote agents that have not contacted the server in a while are reported as healthy when they are not 3. A remote agent on Windows XP Home is reported as healthy, but ESET anti-virus detects that it 60 updates missing, 5-6 of which are critical
Aprroving PO should be hierarchical
It will be proper if PO "approvers" have turns starting with the least in the approvers hiearachy to the senior most, in other words in a scenario where a Chief Technical Officer and General Manager have to approve a PO, the GM should only be able to access the PO for approval after the CTO has approved. Currently all approvers receive the the PO at the same time thus breaching the channel for approval.
PO Currency
PO currently picks only one currency at a time. I will suggest that the Currency will be transaction based making it possible to select a type of currency based on a particular transaction.
Problem on SNMP connetion
Hi all, i have a server that located at branch office office and using WAN link as medium to connect to main office. but the problem is i my OPManager server (located at main office) couldn't find that server using SNMP, i have open port 161 on both server (actually i dont know for sure if the port is opened or not, cause i dont know how to test it ^^), but the problem still exist, is there any idea to solve this problem ??
Creating Change from an existing Change
We have similar Changes that need to be created, I have a few people asking if there is a way we can create a change that will inherit information from an existing change? Also the same for requests? thanks
SLA escalation at time of breach
I am wondering if there is any way to setup an SLA that will run the escalation at the time of the breach. For example, we have a SLA indicating that response should happen within 2 hours. We want the level 1 escalation to happen at the time of the breach but it appears you have to code an exact time to send the alert. I wanted to populate escalate after 0 days but didn't know what to put into time. Is it possible for the alert to happen right at the breach or are we limited to populating
Convert Trail Version to Free Version
Hello, I mistakenly installed the trial version (don't remember seeing the options to choose Free). Is there a way to revert my license type to "Free"?
Asset Scan
Is there a way to prevent our Asset scan from scanning a particular Asset type under the IT asset list? We have machines which will not be connected to our network which means they show under failed scans. We list them to keep track of our assets but would rather not see the errors for these machines.
Agent Install Script Not Working
I've been trying to use the script with GPO to install the agent on our workstations on login. I am unable to get the script to work.
Hotfix 7909 released
Dear Customers, Today we have released our new Hotfix 7909 Please download the service pack from the following link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features included in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7909 Thank You. Regards, Arun SupportCenter Plus
Escalation Rules
Hello, I would like to have the ability to create escalation rules on a per technician basis. For example, I would like each technician to have to whom their tickets get escalated to, ie. their supervisor.
Probe servers not activacting
Hi Everybody, we are unable to add probe servers to our OpManager infrastructure. We already got two, but we are unable to add any more. Could you please help us undestanding what might be the issue. Thank you
Busines rule "Set Service Category as"
Hello. we have a service category with approval workflow. when a busines rule is worked and service category changed, workflow dosnt change in accordance for new category. p.s. sdp version 8.1
Error opening links
Good afternoon. If the browser is closed and you are not logged in the system, then the task of opening links in a browser http://server/tasks/CUDTask.jsp?TASKID=903&MODE=Edit start out mistake. does not depend on the browser, tried Chrome and IE.
Organizing tasks
We have a incident template with tasks and when we go to "organize" the tasks to put them in the proper order, some tasks aren't showing up on the "organize task" screen. Also, if you look at the tasks in the request, starting at task 8 there are duplicate task numbers. i.e. 88 99 10 10 11 11, etc.
Sending Notification Failed
Hi, We seem to be having an intermittent issue where we are unable to reply to requests. This error is occuring intermittently. We are running Service Desk Plus 7.6 Build 7605. I've attached the log file from the server. The event occurs at 10:27:10:886
hyper-v server can't be added or discovery as virtual device or hyper-v host
In opmanager 9101,when I add hyper-v host, snmp or vmi configure are correct,but it identifed as windows 2008R2 ,how to fix it ?tks
WMI and monitoring Windows where OpManager is installed
Hello, can OpManager monitor Windows where he is installed by WMI? I tried this: - From OpManager server, click on "Start>Run--->wbemtest" and click on ok. This will launch WMI tester. - Click on "Connect" and in the top box type in <Device Name>\root\cimv2 - In the Credentials type in User name and password used in OpManager and choose "Connect" from this URL: http://support.opmanager.com/sd/AddSolution.sd?solID=2720 and I'm getting error: Number: 0x80041064 Facility: WMI Description: User credentials
Log the poll's (trial)
Hi all! We are just in the progress to test OpManager. I added some servers and there is a strange behaviour, the poll are not fired! So e.g. we had a server (Win2008R2) and the monitor CPU Utilization had only 2 entries: Date Time CPU1 Percentage Jun-6-12 10:12 31.0 Jun-6-12 9:42 0.0 So why it is not fired (actually we have 16:02)? I i test the monitor then the values are updated.... rgds
Connecting to App Manager with Mobile App
We are running the current build of Application Manager (10510) and would like to utilize the new IOS app. We are not currently able to access the system via the app on port 8443 or the standard application port of 9090. Is there anything we need to do by default to allow connections by the IOS app? How could one change the port that the IOS application service runs on? Thanks in advance!
Enrollment notification wall of text
When sending the email for the enrollment notification, I use the enter key to separate the paragraphs. When the user receives the email notification, all line breaks are removed and they see one giant wall of text. Same thing with password expiry notifications. How do I get the line breaks to stay in the emails when they are sent?
ELA not showing created users in user Management
I installed ELA x64 on Windows 2008 Server R2. I created several users using User Management but I cannot see any of them on the interface! Any Ideas? Regards
Fast Refresh / Service Categories
For some reason when we click on the Admin tab and select Service Categories the web page refreshes over and over. Has anyone ever seen this before? We are using IE8 on Windows 7. It appears to do the same thing in Chrome. We are on 8.1.0 Build 8100.
Self Service Security Questions Forgotton
Hi, A user of ours has enrolled into ADSelfService Plus and has now forgotten the answers to the security questions they chose. Is there a way to reset their profile in ADSelfService plus or unenroll them?
Name of the service was in two lines
How do I get the name of the service was in two lines
Report for all accounts with an expiry date
Good Morning, I noticed that there are no reports available that will display all accounts with an expiry date. I know that we can set the number to something very high and that does work, however, it can't be 100% accurate. I did submit a feature request, but would like to know if anyone has a way around this or has any details on when/if this can be available. Thanks!
Unsure a software package is installed
Hi, I have been looking to see if there is a way to check if a software package is installed, and if it isn't to automatically install it. For example, when you add a new machine into Desktop Central the server scans the machine and inbstalls all software packages designated to always be installed. Is this possible, and if so how would this be done. Thanks. Geoff.
Ticket report help
I have created a report that shows created, open, and closed tickets per month. The problem is that it shows open tickets only for that month, and not total open tickets by the end of the month. Example: January 39 tickets opened 35 closed 9 still open Basic math tells me 9 are still open. This report doesnt tell me about the other 20 tickets still open at the end of January. It should say around 29 tickets are STILL open. So it needs to show previous open tickets from earlier months.
Easy place to see latest version of Desktop Central for download?
I'm seeing the downloads everywhere. But they never bother mentioning the build number.
Cisco's Flexible Netflow
Does Netflow Analyser support Cisco's Flexible Netflow? Cheers, Jeremy Keen
PMP HA error and performance issues
Dear, Since we've upgraded to pmp 6404, we encounter 2 problems : 1/ the HA setup seems to be erratic. Indeed, the HA setup completed successfully however it is shown as "not running" in the admin section. However, stopping the primary server does not prevent from logging in to the secondary. Nevertheless, an error event log appears "Slave I/O: error connecting to master 'repl@XXXXXX.XXX.XX:2345' - retry-time: 30 retries: 86400, Error_code: 2003" "Slave I/O: error connecting to master 'repl@XXXXXX.XXX.XX:2345'
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