Leave Types
I'm having issues editing leave types that I've added to the system several versions ago. I'm currently running the latest version 8105, have added some new leave types, and can edit them, change colour etc. I can do this with the default leave types also, but any leave types that have been in the system for some time I can't edit. Nothing happens when I click on the edit link.
How to extract utilization report for all the interfaces of a particular switch or rotuer?
Hi, Am using Netflow Analyser EE 7.7.0: Is there any possibilities in Netflow to extract report Utilization for all the interfaces of a particular switch or router? If YES, plz guide me to get the report. Thanks, Jayanth.
Secondry E-Mail for requester
we have service desk 8.1 and we do need to add an attribute called Secondry E-Mail for the requester CI. but how to force the SDP to use it as the e-mail for notification and alerts sent to that technician.
IP Groups - Exlude rule matches both IN and OUT erroneously
Hi Group, Started playing with NFA at my new job and I have a question regarding IP Groups. I wrote a perl script that pulls a list of "local" addresses from my ISPs public BGP route server. These local addresses are then assigned to two IP Groups, National and International. Since National and International traffic is metered differently by our ISP, having such a logical grouping is important to us. The national group is working 100%, and I get the relevant values on both IN and OUT. The problem
Total Time the clock has been running
Hi, Would it be possible to have a total time a request has been open minus any time the clock was stopped calculated and displayed in the request view in the yellow box (top left had corner)? It may also be worth bringing up to the top the total cost so far and the total work log time. Many thanks, Matt
Login timed out
Hi, We have a DataBase Server with a problem of "Login timed out" and we've already tried to put the password, after that the problem continue same. Would like to know, if someone have a solution for this problem? Thank you, Douglas
ERROR message
FAILURE :Error while saving the Product details. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator I understand a hotfix was going to be released but i havnt found any information on it. Can anyone help?
Problem changing workstation to server
Hi, trying to change a product from workstation to server upon saving it throws this error FAILURE :Error while saving the Product details. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. this happens for anything i try to change from workstaion to server please advise thanks so much
How to setup e-mail alearts
So i am trying out Service desk plus. Currently we are using spiceworks to do our help desk, but i would like to be able to move to something more robust like Service Desk. With spiceworks, any change made on a ticket, will be sent to the Requester and the technician in an e-mail. how do you set this up with Service Desk plus. I have an e-mail account setup for it, and its talking to my server
How to find out if file exists?
I had a software install push out a self-contained virtual application and now need to delete it from certain desktops. What is the best way to find out if a computer has a certain file? Thanks Charles
Possibility to change client's IP address through Desktop Central Agent?
Hi, Is there a easy way to change IP address of a client computer through Desktop Central? Or just DNS servers to multiple computers?
Remote desktop security problem
I have problem with Desktop Central 80022, after upgrade the option for final user to remote connection not asking to consent the user aprobe connection. I configured the desktop central to permanent ask to user before connect in the remote session. Right Now the options of the Desktop central not appear, I don´t know what happen. Any have idea how to resolve this problem. Thank you Best Regards.
internal error - server connection terminated Description: internal error - server connection terminated
internal error - server connection terminated Description: internal error - server connection terminated
Microsoft Updates - DC says missing, WSUS says not applicable
Hi there I am using Desktop Central 8 (build 80018) and have a question regarding Microsoft updates. I have noticed it a few times that WSUS tells me that a particular computer is up to date but Desktop Central says that certain Microsoft updates are missing. An example would be patch id 97886 (osc2010-kb2583935-fullfile-x86-glb.exe). I tried to install this update on several computers but it failed with the following error message: OfficeUpdateError: No product installed for contained patch To me
Remote Shutdown
Is there a way to select specific OU's and child OU's in Active Directory for Remote Shutdown?
iPhone App Login Issue
We have a single domain that Requesters use to gain access into the ServiceDesk Plus site, however all of our Technicians log in using Local Authentication, they do not use a Domain Account. Each technician also has a Technician Key generated for each of them. I understand that currently a user is unable to access SDP from multiple domains, however this is a single domain and these technicians do not have accounts in both the Domain and under Local Authentication. When logging in through the iPhone
DeviceExpert 5700 Released
Hi, We are glad to announce the release of DeviceExpert 5.7 (build 5700). We take this opportunity to thank all our customers and users for their feedback and the continued support. DeviceExpert Build 5700 New Features and Enhancements A new tab named 'Change' has been introduced to serve as a quick view of the 'big picture' related to configuration changes in entirety. This comes with convenient date-based filtering options Provision to view all configuration versions of any particular device on
How to Keep the Alias in the SDP URL Address?
Hello SDP Support Team! We configured under "Admin" tab >> In "General", "Self-Service Portal Settings">> In "Alias URL" >> we configured a name of address (example: suporte.enterprise.com). So, after we type http://suporte.enterprise.com in URL address bar, automatically this name changes to IP address number. What can we do to keep the alias in URL address bar? Just another thing about this issue... After alias was configured, in a E-mail notification, the url of ticket appears with alias name.
user access control in NFA
is there any way in NFA to allow a user to create and view reports, but not edit devices? I would prefer to allow them to create new reports, but not change old ones, but I could live with either no change access to reports or full change access to reports, as long as they could see the existing ones.
ServiceDesk Scan Failure
I am hoping someone else has had this issue and found a fix for it. Basically, inside ServiceDesk we are getting a lot of computers that are failing to scan for some reason. Here is what happens with the failed computers step-wise: Scanning via computer name fails. Scanning the same computer that failed via IP address works and puts the computer, with name and all details, in the detected list. Re-scanning the same computer from the detected list after the successful IP scan now works and the
Backup Tech
Technicians are receiving requests even when they have a backup tech assigned. Is this possibily a bug in the system, or could something not be configured correctly on my side? Thans
A couple questions on custom dashboards.
I've set up a custom dashboard for Traffic Reports on several remote router serial interfaces. It looks great and is very helpful, but there are a couple things I would like to do: Set the default graph view to "utilization" instead of "speed". With utilization, all of the graphs are the same scale which I find more valuable when using the dashboard for an "at-a-glance" view. Share a custom dashboard with other users. I know all operators can create their own, but it would be nice to save them
Attack Reports Empty
I am testing FA on my PIX 525. One of the features that I do not see working is Attack Reports. How can this feature be enabled?
Bandwidth Monitor
Running manageengine opsutils 6. was wondering if the bandwidth monitor supported snmpv3...does not look like it to me but was wondering if I was just missing something. Thanks, Louis
Adding 6504 devices in the Config File Manager
I am trying to add 6500 series devices into the Config File Manager piece of OpUtils 6. It will let me add it with the correct snmp value using v2c but gives me a configuration retrieval error. Is this device supported in the Config File Manager piece?
OpManager 9101 and 2008r2
Hi! I have clean install of windows server 2008 r2 with opmanager x64. I can add devices separately, but if I try to discover devices - i have error. If i try discover devices from my pc (Windows 7), then i have next: Input ip range and start dicover Import Devices and push button "Import Devices" And error "Discover in progerss" and this is not stop. If i try discover devices from server (Windows 2008r2), then i have error after push "import Devices": Webpage error details User Agent: Mozilla/4.0
Ticket Update
the new SDP ver 8.1 has button called reply available for the requester. problem is with the notification. as customer won't get any update notification if he replied back to ticket using this button. though he gets notification when he replied back to ticket from his own mail client. thanks.
Migrating from mysql to mssql issue help!
I am migrating from mysql to mssql following the instructions however i am encoutering an issue when doing the restore.,.. see below
Grouping Adobe Software?
We have recently installed ServiceDesk and I'm in the process sorting through the software that has been scanned. ServiceDesk has picked up that we've got Adobe Master Collection and Design Premium installed... but it also lists each of the applications individually such as Flash, Premier etc... Is there away to "group" these applications to correct Master or Design Premium licence? Thanks
Problem with Email Notifications
I'm running ServiceDesk Plus 8.1.0 Build 8105. Under "Notification Rules", I have "Acknowledge requester by e-mail when a new request is received" and this works. If I put in an incident request for someone, they get the confirmation email. However, if I also check "Acknowledge requester by e-mail when the request is closed", the requester never receives this email when the corresponding incident is closed. I also tried the "E-mail user when a request is resolved" and this didn't send an email
Unknow_App
Is there anyway to have Neflow Analyzer not display Unknow_App or group them together not showing port numbers ? Even if it says Unknow_App can it separate them and show the actual port number ? This makes hard for troubleshooting .....
Searching in Request conversations
Hello We often need to search in the request conversations as well. Thanks for implementing this search Regards, Marc
Concurrent technicians
Hi, is there any way you could implement concurrent technician licensing? I am using servicedeskMSP and have to use 'generic' logins to give my technicians access. These technicians only need occasional use to work on incidents accross several different client accounts. I have 20 technician licenses and my internal support teams use the majority of these for regular day to day use, but I can't justify the expense of the extra technician licenses for infrequent use only. We also have an old version
Accounts and Categories
Hi people, I´ve defined Categories for all my accounts. All Categories are the same for all of them. However, if I tried to create a ticket using my technician profile, I have troubles to use Categories. It just appears if I choose "All accounts" in the drop-down of "Account", and I have to define the account and site in the drop-down of "Site". If I choose the account in the drop-down of "Account", no categories appear. Could you help me to solve it? Thanks in advance.
ERROR 2002 (HY000): Can't connect to local MySQL server through socket
Hi I installed ServiceDesk Plus 8.0 in debian server. I trying connect to the mysql server using this credentials user: root password: blank port: 33366 and the server said ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2). Regards Terry
Have you though about using SMS or alternate email, instead of security questions for Password reset?
This option will be more confidential and faster, than using the secret questions, which someone else may know. cbarrios
ADSSP - Org chart available to unauthenticated users?
Is there any way to make the Organizational Chart features in ADSSP available only to authenticated or logged-in users? It appears by default that anyone browsing to the page can look at a corporate org chart with phone numbers, titles, etc....
[ASK] Backup Cisco Router & Swich Configuration with Opmanager
Hi Opmanager Support, I want to ask about Opmanager feature. does Opmanager can do a regularly scheduled configuration backup of my Cisco switch & router? if can, how can i do that? I also want to ask, when I select "Device Info" - "Startup Configuration" the Opmanager is not showing my router/switch configuration. the log that shown are Config Type : Startup Details : This device is not configured in {0} application. can you help me solve the problem? thanks..
IPSLA WAN with Cisco Switch 3750-X
Hi Team, I'm running build 9100 and my switch is IOS 12.2(55)SE1. I'm trying to configure the IPSLA WAN feature, but nothing happens. I have already setup a RW community on switch working perfectly because the OpManager detects it, but when I submit the changes, no commands are applied on running config. I'm getting the following on switch logging: May 28 11:52:32.613 CRSJ: %SYS-5-CONFIG_I: Configured from 7.108.50.13 by snmp, but as I said, no commands are applied. Take a look to the following
Monitor Event Log for missing events?
We have some software that writes to the Application event log when a job is complete. If the job doesn't complete then the event doesn't get written. Is it possible to configure OpManager to alert us if this event doesn't get written by a certain time, or after a specified number of polls? I can only see a way of monitoring for specific events that do exist, not ones that don't exist. I'm using OpManager build 9101. Thanks, Dave
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