Can Opmanger monitor Citrix Presentation Server Licensing?
Can Opmanger monitor Citrix Presentation Server Licensing?
Allow Requester to see request Work Log
As of the current build (7.5.0 7506), the Requester does not have permissions to see a request's Work Log. We would like the ability to grant that permission.
Pragmatic CMDB Design
Does anyone know of a resource to help design our CMDB? Anyone willing to share how they setup their Services and Relationships? Anyone using the Document CI? If so, how did you implement? Thanks for your time... just getting going so any tips / tricks to help make sure we lift off smoothly would be appreciated! Cameron
Since the domain password age is not defined, there are no user with soon-to-expire password.
I recently installed ADSS Plus on a Windows 7 workstation that is joined to our domain. I can change passwords using the web interface, but when I run reports on accounts that - as per group policy that I have assigned to specific OU's should expire every 3 days - should be expiring soon, nothing is displayed. When I look at the dashboard updater, under "Soon-to-expire user passwords", instead of seeing a successful status, I see "Since the domain password age is not defined, there are no user with
User added through Log a Call doens't retaing account
While Logging a call: Search account. Choose add request from the desired one. Choose Add more details: Fill the required fiels, and Add request. Confirm new contact User added with no account EC
Negative values on one firewall out of two
We have two Cisco ASA 5520 firewalls we are monitoring. One displays traffic correctly (positive values), the other shows all traffic values as NEGATIVE numbers on the live traffic reports. I have verified: 1. The server time zone is set correctly, and has appropriate DST patches installed 2. Both firewalls have the same Time Zone configured 3. both Firewalls have the same NTP source, and are showing the same time/date/year Any thoughts? Jason
self-restart not working in windows service monitor
Hi all, using OpManager 9101 for monitoring about 100 devices. Set a bunch of windows service monitors on several windows machine, some of those are custom services (application related) OpManager is capable of detecting the status but it just loses the radio button on "Restart this Service" even if "Do the following action, if the service is unavailable" remains flagged Obviously the service is not restarted and thus the problem
linkAsService.sh need help
When i execute linkAsService.sh in Ubuntu server 10.10 fallowing error occur: nf@netflow:~/ManageEngine/NetFlow/bin$ sudo ./linkAsService.sh ln: creating symbolic link `/etc/rc{0,6}.d/K98netflowanalyzer': No such file or directory To start the service login as superuser and use /etc/init.d/netflowanalyzer I tried this solution: https://forums.manageengine.com/topic/lionkasservice-sh-help But it did not help, also i found same steps for Fedora/SUSE Linux versions in user guide for procedure to make
XSS-String Vulnerability
We have recently installed ADAuditPlus in our environment and a security scanner has discovered a vulnerability within within this tool. This vulnerability has been documented online (CVE-2010-2049) and is described as the following: "An attacker may leverage this issue to execute arbitrary script code in the browser of an unsuspecting user in the context of the affected site. This can allow the attacker to steal cookie-based authentication credentials and launch other attacks.” I was wondering
Data archiving : requests archived but not created or closed before
Hi, I'm testing data archiving on a testing environment (SDP 8022) before a go to production. Everything runs well but 3 requests (1800 done). Rule is : request status is closed and closed data is before 3 years. These 3 requests have been created in 2010/2011 by duplicating older closed requests. Completed time is null. I'm not sure about the behavior of SDP in that case. Is there a problem with duplicated request when archiving ? best regards, jeff
CPU Use Graph on non Win/Lin?
We're adding some OpenVMS Integrity servers to OpManager and would like the CPU and Memory graphs to work correctly - it seems though that the graphs only specifically work for Win/Lin/Cisco/3Com, etc. Is there a way/guide to set the graphs to look at a specific OID for these machines? They're correctly identified as type "DECSystem". The Disk Usage graph works correctly, as do all the CPU/Mem/Disk Performance Monitors (they give correct charts). Is this fairly simple to do?
Notification and Outgoing Mail fails (SSL)
Running Free Version SDP on a Windows 7 machine. My incoming mail works with SSL and Port 995. (no cert generated) My outgoing mail and my notifications will not work with SLL and Port 465. I've tried to run gencert.bat (cert.jar InstallCert server.net:995), but I get the following error: Java Virtual Machine Launcher: Failed to load Main-Class manifest attribute I also tried to run the gencert.bat on several different computers and XP but I still get the exact same error. What am I doing wrong?
Installation for Cisco WRVS4400N Router
It is possible and/or has anyone done it before?
Support Group description
When I create a new Support Group, the description does not appear in the Group List. Only the descriptions from older groups appear, but no new groups. Currently using 8105.
Can we route requests based upon request type (category) to a tech group without regard for site?
We are evaluating Service Desk Plus (SDP) We have several request categories that we want to go to a specific group of techs. It does not matter what site the request comes from. So far, in my evaluation, the only way to do this seems to be to 1) Make a Tech Group (TechGroup) that under Default Settings that is intended to field requests from this category type. 2) Associate each of these particular techs to every one of our sites 3) associate each of these particular techs to the TechGroup associated
Multiple requesters on one request - Is this feature in, or is it due in a service pack release??
From http://www.manageengine.com/products/service-desk/roadmap.html "In cases like New Hire, HR might be creating the new hire request and the department person might need to fill the ticket information (like Laptop / Desktop information, software information, login in AD, ...). In this case HR person and department person both will be requesters. Ability to select a requester to edit the request and fill the needed info in Service request is supported." This feature is listed as being in 8.1, but
service desk alerts
I would like to know if there’s an option in service desk where I can make an alert or a notification to the technician when he leaves a request open for a period of time.
Apply template to existing accounts
It would be useful to be able to apply a template to an existing account or account in the same way as it can to ne accounts. I.e existing values for groups, logon script etc are replaced by those in the template. This would be useful for single users and bulk users Hiren
Applications Manager Clock
Good day, Is there a way to have Applications Manager's clock set to a different time zone than the server timezone? The problem is that we have an Applications Manager server in the US and another one here with us in France. It would be easier for us to interpret the graph and reports if both Applications Manager's clock were set to our local time zone. We can't change the server's clock and timezone. They have to stay to their local timezone. If there is no way, could you please add this to the
US DST Changes impact in Applications Manager
The latest version of Applications Manager ( from Build Number 7100 ) uses JRE 1.5 update 6. The older versions uses JRE 1.5. Due to the recent DST ( Daylight Savings Time ) changes in US, for Java 1.5 version - JREs older than update 6 has to be updated. So customers having old version of Applications Manager ( before build 7100 ) have to update the java timezone database bundled with java in Applications Manager. Checking the bundled Java Version To check if you need to update the java, go to AppManager7\working\jre\bin
SDP - Purchase Orders - Recording and tracking customs brokerage invoices
Hi, We have just received customs brokerage invoice from UPS for computers we ordered from USA and I don't see any place where I can record it in the system. On the one hand, customs fee is not part of the order per se, since the fee is not being paid to the vendor we ordered from so it can not be treated as shipping costs. On the other hand, this is a cost associated with this specific purchase order and it is important for the brokerage invoice to be recorded in the system. The Invoice and Payment
Backup Error
Having Backup issues. Just started today, I can not make any backups. Verion 8.0.0 Build 8026 Backups were good before today. C:\ManageEngine\ServiceDesk\bin>backupdata Starting.... May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager <in it> INFO: rootDir :: .. May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager <in it> INFO: netutilsData :: {RELEASE={version=8.0.0}, BUILD={number=8026}} May 29, 2012 2:33:37 PM com.adventnet.servicedesk.server.utils.SDDataManager
Does anyone have instructions on how to install a cert from TERENA?
Hi, can anyone give me some direction on how to install an SSL certificate from TERENA in ADSelfservice plus? Thanks
Hide/Show Security Answers not working
Good Morning, We've raised a ticket about this, but wondering if anyone else has run in to this. We have the checkbox there so that users can either hide or show their security question answers when settings up their enrollment. The problem that comes up is when a user decides to uncheck the box. Some of the answers show up as plain text and others do not which causes a lot of confusion. We have applied the patch that was sent and it did not make any changes at all. Is there a way to either
Reassign all requests from one group to another group
Hi All, I need some clarification on an issue I'm having with SDP. We currently have requests assigned in two groups (Group A, and Group B) however, due to restructuring, I'd like to move them all to Group C. I figured the easiest way would be to select all requests in Group A and then Group B, edit them and change them to Group C. The problem is, when I try to reassign them, the only option I get is 'Leave as is' (see attached). I don't understand why this isn't permitted - it looks as though I'm
The SDP service will not start
Hi The ME ServiceDeskPlus service will not start after some problems with full disk on the SQL server. The problems with the SQL server is now solved, but I still can`t start the service. I get the message: "There may be a configuration problem: please check the logs". I guess I should send you some error logs. But I`m not quite sure which logs you want? Running SDP 8 btw. Anne
Service Catalogue in 8.1 - publishing Service details
Hi All, I know it is possible to display the SLA of a service to a requester before request is submitted. We however would like to also publish some of the other details of a Service such as: Cost: Availabilty Target: Service Support Hours: These fields are stored within the CMDB however is it possible for the requesters to see this information before submitting a request?
Can not connect to NCM remotely
Hi all, I installed OpManager (build 9101) and NCM plugin (build 5700). When I am logged on the server and I try to connect to NCM, no problem. When I try to connect remotely to NCM, does not work (I am able to remotely connect to OpManager). Any idea ? Thanks
Translation issue
I see some untranslated English text for Russian User interface. I opened Admin -> General -> Translations and try to find these English words. But I can't find English text.You can find only Russian text. See the picture. There is aprox 10200 phrases for translation. You should click 1000 times on button Next for search the existing English text. Can you please put all phrases on one page. Or choose language for search. If I choose English, Russian translation will be deleted, i.e. I can't translate
Users required to change password twice
Whenever our users change their password through the ADSSP portal, they are asked to change it again at first logon. What seems to be happening is the 'user must change password at next logon' is being enabled after changing their password through the portal. Is anyone else experiencing this or know why this might be happening? Understandably so it causes some confusion for the users.
Workstation history log
Hello everyone, Have a problem with SD asset history log. We have many PCs with Asset Scanning Agent installed. Everytime PC boots, the agent sending data to the server. The problem is, when PC is old, there are too many history records, and tab "History" opens too long. Is there is a way to delete all scan history records of the PC? Thanks in advance.
How to close a GROUP of tickets?
Hello, please, it's very important in work, how it's possible to close a pack of tickets with the same solution comment? Maybe something like selecting wanted check-boxes and adding one solution for all these topics or something else ?.. We need its function sooo much! Thanks in advance!
Duplicate Requests in different BU
We're having several requests which are being created in the 2 existing BU. The BU's have different mails. Is there a away of checking why is this happening? EC
Request not beeing assigned to the right ticket/BU.
As shown above, two things happened in this ticket. First, it was assigned to a wrong BU (check my previous post). Second, and i guess related to that, the request 2373 should have been attached to the request 2368. It's starting to get too much serious this kind of bugs, and i'm starting to get really annoyed. I've received the invoice for the support, and i'm starting to question myself, and to my employers if it's any good.
Tracking Images from AdventNet Website
As part of a normal install for ServiceDesk Plus, why is an image from the AdventNet website loaded? It appears to be a place holder and much more likely for tracking purposes as the image is 1px square. I would like this removed and have opened an Incident with Adventnet concerning this issue back in February and haven't heard anything back. Quietly swept under the rug??
Error - The specified service has been marked for deletion
Agent up gradation failed with error - The specified service has been marked for deletion. Any clue? --------------------- Rajesh Singh
Updating Products in PO
Hi, Hopefully a simple on. Can someone tell me how to update a Product that is available to be select in a Purchase Order. Just need to update the price of items and do not want to recreate them. Thanks for the help
Closing a Request with Tasks or Events pending
SupportCenter should prevent the closing of a Request when there are Tasks or Events still Pending. What is the community opinion? Victor Freitas
how is date code in database translated to date/time?
In the SCP database on MS SQL, how do you translate the createdtime column entries in the workorder table to a real date and time? number of seconds since 1900 or something like that? thanks in advance, im sure its something simple.
Cannot start SDP
Hi, I am having problems restarting my SDP application, I have restored from a backup (And I am on the correct build level 5501). When I start up the servicedesk it sticks on 'application layer started'. When I run the Run.bat file at listes the following: ServerContainer [created] AdventNetCC [created] SQLOne Search [created] AdventNetServiceDesk [created] ServerContainer [Started] AdventNetCC [Started] SQLOne Search [Started] AdventNetServiceDesk [Failed]
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