Business Rules and Sites
I'm sure you're working on a fix to make it easier to manage Business Rules and other site-specific settings. If the site setup and copying of rules functionality is to remain the same, I would suggest adding a new selection box in all of these site-specific settings' setup pages that allows choosing to which sites any new rule should apply. This would work much like how assigning sites to technicians currently operates. It would make adding a Business Rule that needs to be in all sites much easier.
how to add new notification rule template
How to add new notification rule template for send notification mail to support reps when the requests are closed or updated...
ManageEngine ADAudit Plus 4.5 Build 4510 Released
Hi All, We are happy to announce the immediate availability of ManageEngine ADAudit Plus 4.5 Build 4510. The current release includes new features, enhancements and fixes to the Build 4500. New Features : File Rename, Move & Copy are also Audited Now. Enhancements : "Run Now" for File Creation Scheduler. Fixes : Email notifications even after disabling alert profile. View Report on the "Comments Modfications" on ADMs Settings of GPO. Existing Customers - take the Service Pack route to upgrade to
[Urgent] Process up / down False Alarm.
We are having the problem on monitoring server’s process. Installation information: OPM 9101, Win 2008 R2 64 bit, DB: MSSQL 2008. Situation: We are monitoring the Process of the server. But, OPM show it is down (and it goes up later itself). But, process was working all the time in the server. It was false alarm over and over. I changed the ping.properties’s timeout to 4. still no luck. Monitoring process shows down and up (false alarm) in OpManager. Is there any way to solve the process up/down
Rollback process for Build 4500
Hi, Can you please let us know the rollback plan if the upgrade process to build 4500 does not completely successfully. Thanks, Kalyan
How to remove default product types
Hello, Is it possible to remove default product types in SDP ? (keyboard, printer, router, server...) I've seen a post from a 3 years old that explains is possible, but I didn't find the option. My version is 8.1.0. Thank you.
Error When Merging Requests
Hi, We receive the below error when trying to Merge requests, I have recreated the issue and captured within the support file attatched. Please investigate and advise. SDP Version - 8026 Thanks
ServiceDesk Plus not starting correctly
Hi I am having problems with SD+ not starting correctly after a reboot of the server. I am currently running SD+ on a virtual Win2K3R2 Std SP2 server with 2GB RAM and plent of disk space. From the wrapper.log file I have the following details: STATUS | wrapper | 2012/06/26 12:13:04 | --> Wrapper Started as Service STATUS | wrapper | 2012/06/26 12:13:06 | Launching a JVM... INFO | jvm 1 | 2012/06/26 12:13:17 | This copy is licensed to CompanyName INFO | jvm 1 | 2012/06/26 12:13:17
Monitoring of MS SQL Jobs
Hello. running OpManager build 9011. Is there any way to manage SQL jobs in OpManager or do I need to get AppManager, where it seems to be supported. thanks, Joe
Business case for Chat support servicdesk
Hi , I am looking to have a business case for chat support implemented at our desk. Request inputs to frame the case Thanks, Senthil
Performance Tunnings in SDP MSP
Hello SDP MSP Team! There is any tunning suggestions to SDP MSP as exists to OpManager ( http://www.manageengine.com/network-monitoring/system-requirements.html#performance_tuning )? Version 7606 with MS-SQL. Best Regards! René Eduardo
Resource Group Questions
I am new to PMP. I have been creating new resources and they have been saved to my default resource group. The person who worked on this before me had created all the resource groups that are needed. Is there a way for me to move the resources i have created to the already exsisting resource groups? Also, when creating a resource am i able to save it to a group that has been created and owned by another person?
Email notifications
Hi everyone, I have an issue setting up email notifications. The problem is it seems like I have to do same work twice: We monitor all our servers, workstations and devices using OpManager. The problem is I go through setting up each server on what specific services and monitors we need to keep an eye on. Then I have to do same thing when setting up a notification profile? It seems like same work done twice. (Would be nice to get an option like: everythin I am monitoring on this device I want
Applications Manager mobile web client
I just learned there is Application Manager mobile web client for android, but I would like to know where can I download it? And how to I implement this feature to my current Applications Manager? Thanks.
Customize exchange reporter plus dash board view in home page
can anyone give me detail setup manual for customize dash board view since we need to add one more dash board view in home page? I use version 4.1, Bulid Number 4141. Thanks.
Alarms in OpManager
I'd like the ability to e-mail the alarm directly out of the alarm view of each device. So next to the "Acknowledge" and "Clear" buttons, I'd like an e-mail button that would take a scrape of the alarm so I can send it to specific technicians.
How to add one more dash board view in home page
Hi Support We need to add one more dash board view in home page, could you let me know the detail step for this? Thanks.
Move SQL database
We currently have Netflow Analyzer running on a server with the SQL database on our SQL 2005 server. We want do decommision the SQL 2005 server as we are replacing it with a SQL 2012 server. I know I can detach the database file from SQL 2005 and attach it to SQL 2012. How do I tell Netflow to look to the new SQL server?
Requester Name does not exist...
In the field "Name" in Requester Details can write only in Latin. When you write "Name" in Russian and then push "Add Request", the error "the requester name does not exist..." When we write in Latin:
Improting data to the ManageEngine ServiceDesk Plus.
Please can you help me with the belwo issue. We just buy the new system and we link all the PC in the servers to ti. But their are some old data that need to be improted to the new system as will such as users and their pc. Is their any way to improt the oldtables to the new system ??
import asset data from excel
Dear Support, I am using SD+ version 7 build 7011. Is there any possibility that we import the components and non IT assets data from excel to SD+. We have about 2000 non IT assets and components which will take lots of time if would be entered manually. Please provide us step by step procedure so that we can register our assets. Waiting for your urgent response.
Redundant Email Notifications
There are a couple of situations where email notifications are sent out that I feel are unnecessary. We have notifications enabled for the group when a request is assigned to the the group and to the technician when a request is assigned to them. Often a ticket is assigned to the group and individual technician at the same time. I'd like to request that a check be put in place so that an email is not sent to the group if the technician field is populated. We also have the notification enabled to
top talker by source ip
Hi all , i am new here can you tell me how can i search for top talker by source ip? thanks
An option to have "canned" closing of request
Hi It would be nice to have an option to set up standard canned closing for quick phonecalls etc. Predefine solution and timereporting. Process as follow: New request recieved Select a canned close template (where set up with assigned to, solution, timespent etc)This will help to reduse time to close repetetive quick phonecall / mail request Paul
Scheduled Reports - Disk Usage
I am trying to setup a scheduled reports on the disk usage of our servers but with detailed view so it includes all attached drives.
Question regarding solutions Module in 8.1
Has tha ability to create solutions with screenshots or other images improved any in 8.1 such as the ability to paste an image? ie copy and paste from a word doc into the solution without having to use the insert image button. If we are creating a solution that has several steps with several screen captures it is almost to time intensive to use this functionality. Right now if we paste an image and another user views the solution the image does not appear. As so many of our solutions have been created
How to license?
Hi, Good day! I have been using the trial version of Service Desk Plus here in our office for evaluation for 18 days. According to manageengine.com where i downloaded the software, it says for trial version it can only accomodate maximum of 5 technicians and 250 nodes. So here’s my question, how do you do the licensing if we’re gonna offer Service Desk Plus to our clients? Is the licensing based on per user? Per number of nodes? Or per computer where it will be installed? And how much does it
Has the definition of a "week" changed?
Hi all, We've just upgraded to SDP-MSP 8.0. I might be wrong, but I'm sure a "week" was defined as 00:00 Monday to 23:59 Sunday before. It now appears to be Sunday to Saturday. Has this changed? And am I missing a configuration option for this? Stu
Help with Computer by Software query
I want to be able to list Microsoft Office 2007 Computer 1 Computer 2 Computer 3 Microsoft Office 2010 Computer 4 Computer 5 its very similar to Computers by OS , which is a standard report in service desk. Not sure how to do this any help woul be greatly appreciated.
ADSELFSERVICE PLUS - Force enrollment before login
Just like the title says, is there a way with ADSELFSERVICE PLUS to force users to enroll at login?
Service Desk DataBase
how to know where is my db of service desk ?
Matrix report with two Sumarize columns
Hi all, I'm trying to create a matrix custom report, and I need your help to insert two "Sumarize" columns ("Count Request ID" and "Average Elapsed Time"). I did these steps: - New Report -> Matrix/All Request -> Advanced - Column grouping: Created Time / Month; - Group by Category, then Group by Subcategory - Sumarize column by: Count of Request ID; or (Sumarize column by: Average of Time Elapsed) How can I insert "Count of Request ID" AND "Average of Time Elapsed"? pratically, what I want is a
my sql
hi is it possible to add table in servicedesk mysql? i want to add table in mysql and i don't know how to add? how can i get access to service desk mysql in GUI Mode?
Asset history
Is there a way to tell if there has been a change to any of the custom fields that we have added to assets?
SNMP Agent is not running in the System. Kindly start the SNMP Agent for Monitoring
Hi All we have get problem abaut SNMP Agent at AppManager we have error "SNMP Agent is not running in the System. Kindly start the SNMP Agent for Monitoring" that error just display from branch server but on HQ server that error not display that error able to clear by it self about 1 minute please give us advice thanks
Dual Boot Mac creating 2 entries...
I have many iMacs in my school district that have a dual boot Windows/OSX partition on them. The 2 sides are named differently as we have to differentiate between OSX and Windows. If I run a scan while the Windows side is up, it will create a new entry with the windows name and the same serial number and mac address as the entry created for the Mac side. IS there a way to stop this? I had asked previously if there was a way to change the primary key to something other than computer name, and
Personalization Tab
Is there a way to remove the personalization tab so users cannot see it?
Adobe Flash 11.3.300.257 for 64bit
Hi, update 300281 TU-008 Update for Adobe Flash Player for IE 11.2.202.235 (64bit) is still being offered to 64bit systems with Adobe Flash installed even though version 11.3.300.257 is already installed. Will this be fixed at some point... ?
CMDB / Business service
Hello, Even though the field SITE appears as a default field, when adding a new Business service it does not show up so I cannot add a site related to a Business Service.
Site Content Variable
Greetings. When configuring the message templates in the notification rules, I noticed there is no content variable to indicate which Site the request is coming from. There is a $RequesterDepartment content variable, but it does not qualify which site it is associated. How can I accomplish this? This is very important for our organization since we have several hospital sites and all have the same departments names
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