Requests won't recieve in SD
i'm working in it supporter company with 500 users;we use SDP. We have one problem in SD,when user from other site send request to sd,the requests don't show in Service Desk. We have to restart SD untill the request can be shown in sd. please help me how to solve my problem. thanx
Unable to restore DB backup - opManager
I am trying to restore a backup from our opManager install to a new server. I have used the backup utility and the command line to backup our opManager database and then import to the new server. Both have failed. Server 1 (Old ) Windows 2003 x64 , opManager version 9011 Server 2 (New ) Windows 2008 R2 x64 , opManager version 9011 Error = Unable to restore data. Make sure the build number of your installation and the one in the backup is the same. I have verified that both installs are at
Send attachment
I Guys, Using service desk plus, my users send requests to me only through email, and read my response again via email. In responding to the ticket can also send a file? If I attach the file in response ticket, the user sees the email without file, the file I only see him in the request. Thanks Daniel
Survey Results
Survey's results are an important maxtrix for support groups. Our company implemented survey's a year ago, but the results are not accurate if a customer selects Not Applicable or does not fill completely fill out. If you click on Survey Results under Admin, sometimes it completely locks up, are not always sorted by date. It would also be nice for a quick view to have the ability to search within a specific time frame and not having to see a year or more worth of results. Yes, I know that there
Remote Control Options
When taking control of a remote computer is there a way to display a message on the remote computer telling the user that we have taken control and when we end a session?
Roles and additional fields
It would be useful to be able to restrict who can see additional fields for users. We have a situation where we need some tech support staff to have access to private information that our organisation wishes to store in SDP. For example, for password resets, our users telephone in and we ask them a series of questions to identify themselves. These questions include some for wich only that user should know the answer. Under the way technician roles are currently defined, we cannot rerstrict who
Threshold interval VS Monitoring interval
Hi, What is the difference between Threshold interval and Monitoring interval. If i set my device monitoring interval to 5 min, and my device threshold is set to 60 min. Does it mean that OpManager will check for threshold violation at every 60 min? or every 5 min? Thanks.
I have a problem with Russian font when i try to import non-IT assets
Good evening. I have a problem with Russian font when i try to import non-IT assets from CSV file. Instead, the Russian text, I see the following text (�. ������ ��. ��� 124 �.�.T.). I tried different fonts. Please advise how best to use the font when importing. Thanks.
Netflow reports twice as much bandwidth
I recently posted an issue where we were seeing incorrect results and we found it was due to the IP group bandwidth was being reported across multiple ports on the switch as we uplink to an external network. howerver I am also seeing an issue with the physical ports as well. If I look at the usage in Netflow on the device port which uplinks to our ISP it reports twice as much bandwidth being used as what our ISP are telling us we are using. I have double checked we are not getting confused with Gb
CMDB Export Results
Dear It would be interesting to export the results of relationship in PDF Regards Marcelo
Change Calendar Type
Dear all How can I change the Calendar Type? Or is it possible that I Import the calendar type which I want? If yes, Could you please tell me how can I do that ? Regards Negin
delete or edit reply message ?
Dear all Is it possible to delete or edit the reply message which has sent to the requester through application? Regards Negin
SLA does not work on Service Catalog
Dear all Why the SLA does not work for Service Catalog ?? Please guide me how can I fix this problem Any Idea? Thanks in Advance Negin
Manage Engine SD Plus Service Automatically down......
Dear I am facing issue on SD Plus 8.1 build [latest] on OS win2008 Standard Edition. My SD Plus service mostly down unusually , i am unable to access the SD Plus web URL. When i start manually it start the service but after a minute it again stop. Then i restart my server then service work fine for 5 min then again it down. I am facing this issue since 2 days. Kindly suggest whats the resolution for it. Many thanks for your support. Regards MAJ
Additional Requestor Fields within Service Request Requestor section
Hi, We have added an additional field "username" to the requestor list which is populated (obviously) with the username of the requestor. It would be very handy if this field could also be added to the Service Request Template as part of the Requestor block. Currently, the Requestor block cannot be modified. In general, it would nice to be able to modify the Requestor block in-toto, however the username field would be our biggest priority. Regards, Wayne
Install
Hi, Can I use the help desk software on my hosted web space? Can it be uploaded by FTP? I'm looking for a web based Help Desk system not one that is run on my PC...... Does this software do that.
Monitor SOAP Response
It would be nice to be able to just send a SOAP message to a url and check for a response without the need of pointing to a wsdl. For example we have several services on Message Broker, our applications sends SOAP messages to the ESB router URL and gets a Response after the Message Broker has processed the message. The flow within the Message Broker could be calling/using several different services.
Does Linux Version of ServiceDesk Plus support AD authentication?
Does Linux Version of ServiceDesk Plus support AD authentication?
Restore backup in Application Manager 10
Hi I convert application manager 9 to application manager10. then i restore backup's data. but any ping monitor not exist in new version.Also, despite being open SNMP port for all port monitors, it can not show the details (for example CPU Usage, Disk Usage, Memory Usage and so on). Thanks a lot.
NetFlow in router with vlan
dear sir I have router with two interface one is connected to ISP and the other is connected to local lan, the interface that connect to the lan is has subinterface that connect to local for get a good monitor traffic i configure net flow and enable it on vlan1, is that okay?? About enable netflow in all interface, is this command enough "ip-route cach" in all interface or should i use ip flow-expert in all interface?? What is this command :ip flow ingress" is it important ?!! and should i use it
Cannot unlock the user. The user account is not locked.
I am getting an error when users attempt to unlock an account that was recently (within the last 5 minutes) locked due to too many unsuccessful attempts to log in. Cannot unlock the user. The user account is not locked. If I go to any domain controller it shows the account is locked. But it will be anywhere from 5-10 minutes before ADSelfService is able to unlock it. z Any thoughts?
SDP doesn't start (wrapper)
Hi, SPD doesn't start: There are two error appear when i'm trying to start it: 1- There were 10 failed launches in a row, each lasting less than 300 seconds. Giving up LogName: Application Source: servicedesk Event ID: 100 Level: Error User: N/A Task Category: wrapper Keyword: Classic 2- There may be a configuration problem: please check the logs. We use 8080, and it remains opened. Thank you for your reply, Jedidia
Server Migration and Upgrade
Hi all, We're looking to move our service desk from it's current server on to a new server with the latest version of the service desk installed on it. Our current version is 8022 and the new server has 8107 on it. I understand the normal way to do this would be to take a backup and then build the same version on the new server restore the data and then upgrade, however, we'd prefer for the new server to be upgraded before we put the data in so we can get it in to a position that we want without
Multiple ServiceDesk installations on the same server?
Is it possible to install multiple ServiceDesk instances on the same server? If possible, would you map it to different ports to differentiate each instance?
Can we make certain requests private?
Hi We are doing a trial of Service Desk right now and like it a lot, however some of our requests will be confidential in nature and we only want a couple of Admins to be able to see them, is this possible to set up?
Auto-approve PO if submitter is approver
I'd like to suggest a feature request. I'd like the option to be able to automatically approve purchase orders if the submitter is also an approver. I constantly find myself having to go back and manually approve POs I create. It would be nice if this would happen automatically. Thanks!
How to make value by default "Approver Name" or add column with "Approver Name"?
How to make value by default "Approver Name" or add column with "Approver Name"?
Help manage specific groups only
HI, Is it possible through AD manager plus help desk roles to enable some helpdesk technicians to manage certain groups only, or a specific OU? I have the need to enable a helpdesk technician to manage some user security groups but i do not want them to able to elevate privilages within active directory, for example add to a third line security group and therefore get permissions to a lot more things. Cheers
I broke ADManager (and ADAudit). Database issue?
Our AdManager and ADAudit server ran out of space on C: drive, and the services could not be restarted after cleaning up space. I suspect it's a database problem, but I don't have the first idea how to go about fixing errors. I'd reinstall the lot if it weren't for all the reports I've set up. Any ideas?
Missing device template: Cisco ONS 15454 SDH
Hi everyone, we have a bunch of these in our network, but the device template is missing. Is there a different template you think i can apply to it anyway? Best Regards
Error while installing Netflow service
Please help I've been using netflow for some time now, only to realise that I had installed it on a small partition of my harddrive. I uninstalled it and now am trying to install on the larger partition. It installed well but at the end gives this error " Error while installing Netflow service." When I go to services, this is what I get " <Failed to read Description. Error Code 2> and the service is not running. I had earlier on faced problems uninstalling the application and had to use the cleanup
Sorting Service Catalog
Hello, Not to sure if your able to do this and I just can't find the option but I would like to be able to sort the service Catalog in the Configuration Wizard. Even better would be a way to export the templates so I can import them on our other servers. Sort them would be a nice alternative seeing when both server don't line up it's hard to easily find what templates are missing. Thanks Matt
addrequest API
Is it possible to add User Defined fields in the addrequest method of the API? I'm trying to add a request using this url http://incidencias/servlets/RequestServlet?operation=AddRequest&username=user&password=xxxx&logonDomainName=&DOMAIN_NAME=REPARALIA&category=pruebas&subcategory=pruebas&UDF_CHAR2=texto the request is added but the Subcategoy andUDF_CHAR2 remain empty thanks in advance
DC: scheduled wakeup/shutdown
- Under Tools->Wake on lan (and Remote shutdown) -> schedule wakeup (schedule shutdown): add the possibility to pause a task - Add the possibility to see the result of a scheduled task: which computers have been started (or shut down) and when
Double bandwidth reporting on multilink interface
Hi, I have a couple of Cisco 2821 routers running 12.4.24T7 code. Netflow set up currently as version 5 and monitoring traffic on a multilink interface. The multilink interface is 4 x 2Mb E1's. On the far end of the link I have a 3945 which is showing correct utilisation, but on the 2800 it reports as double utilisation (compared to that shown on interface itself and to the utilisation reported by netflow from the far router). I notice there are a few options for eliminating double bandwidth problems
Network with no internet connection
Hi, Can I copy the patch repository to desktop central installation not connected to internet. We have a secure network that must not be connected to internet and needs constant patching. Thanks
Rename Custom Reports
I've created several custom reports but unable to rename them once saved. I've updated to the latest 80028 build this morning but still no joy?
VMware Monitoring - ESXi - Disk free space utalization
Hi @ all, If anyone else has the problem that the disk free space of ESXi datastores will not be displayed with the correct amount of free space, pls consider to have a look on that host with vsphere and refresh that datastore. Than the correct amount of free disk space should be monitored. Means the host itself does not send up to date data to OpManager. So it seems not be a problem on OpManager's side. Just if anybody else has this problem ;-) Regards
I've changed the server name and now when i log into services desk the explorer show the nex error
Could you please help me with this problem!! Thanks in advanced
Switching between Incidents and Services
If someone submits a ticket using a Service Request template, when they should have used an Incident Report, we need the ability to change the ticket to an Incident Report. (We often get people reporting Incidents using SR templates. For the one off incidents it's bearable but when we get a mix of incident reports and servcie requests all for the same incident, we cannot merge them together and close them all in one go. Similarly, if soneone submits a ticket using an Incident Report template when
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