Survey Results

Survey's results are an important maxtrix for support groups. Our company implemented survey's a year ago, but the results are not accurate if a customer selects Not Applicable or does not fill completely fill out.

If you click on Survey Results under Admin, sometimes it completely locks up, are not always sorted by date. It would also be nice for a quick view to have the ability to search within a specific time frame and not having to see a year or more worth of results. Yes, I know that there are reports that can be used, but this is a quick look to see what is happening, and if need be, look at a specific request.

Our team members are evaluated on customer service, and this survey is not accurate.

Thanks
Kathy