Business Rules and Sites

Business Rules and Sites

I'm sure you're working on a fix to make it easier to manage Business Rules and other site-specific settings. If the site setup and copying of rules functionality is to remain the same, I would suggest adding a new selection box in all of these site-specific settings' setup pages that allows choosing to which sites any new rule should apply. This would work much like how assigning sites to technicians currently operates. It would make adding a Business Rule that needs to be in all sites much easier.

Additionally, I would like to be able to set the site of a new ticket with a Business Rule. Currently, we have some external webforms that submit into Service Desk. These come in on dummy users like "itwebforms". I have a need to set the site based on the incoming email subject or other criteria.

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