We are planning to revamp the outlook integration to be more specific to the customer requirements and usage.

So we need your inputs for this aspect.

Basically , we need some feedback for the below functionalities      

1. Currently we are synchronizing  the Contacts between Outlook and SupportCenter Plus.

We find its more useful for most of the customers as one way import, i.e Import Contacts from Outlook to SupportCenter Plus

Is this useful in the other way to update the Contacts in the Outlook from SupportCenter Plus?

 

2.  Currently it imports all the tasks irrespective of the logged in User.Planning to restrict it to import only the task associated to the logged in User.

3. During Contact synchronization , when a Contact is deleted from the Outlook, it deletes the Contact in SupportCenter Plus. Need your comments on this behavior.

Regards,

Arun

SupportCenter Plus