Problems fetching / sending email
When I attempt to "Submit for Approval", I receive the following error:
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Mail sending failed.
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:244)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:996)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:695)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:689)
com.adventnet.servicedesk.helpdesk.util.ApprovalUtil.submitForApproval(ApprovalUtil.java:130)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:140)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
Apache Tomcat/5.0.28
-------------------
When I attempt to send email and REPLY, FORWARD THE REQUEST, or EMAIL THE SUPPORT REP - I receive this error:
"Sending notification failed. "
Please advise.
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Mail sending failed.
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:244)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:996)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:695)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:689)
com.adventnet.servicedesk.helpdesk.util.ApprovalUtil.submitForApproval(ApprovalUtil.java:130)
org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:140)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
Apache Tomcat/5.0.28
-------------------
When I attempt to send email and REPLY, FORWARD THE REQUEST, or EMAIL THE SUPPORT REP - I receive this error:
"Sending notification failed. "
Please advise.