Default Modes
Hi,
Is there a way you can set a default mode for when a requester logs a request through the web portal? At present it is set to 'Phone Call'. When a request is receive from email, it sets the mode as 'Email' as it should.
Thanks
Is there a way you can set a default mode for when a requester logs a request through the web portal? At present it is set to 'Phone Call'. When a request is receive from email, it sets the mode as 'Email' as it should.
Thanks
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alewis.santia
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