AppManager show more Interfaces or interfaces down
hi 1- we use app manager to monitor 30 win server that all are remote in separate networks. in "Availability & Health Status - Multiple Monitors" widget we see some Critical alert that interface is down. Like this: "Interface broadcom BCM5709C netxterm II GigE(NDIS VBD client) #2-Qos packet scheduler 0000 is removed" while non of servers manipulated. 2- we use SNMP mode monitoring for this servers. but when we see "Interfaces" tab in each monitor page it show about 20 interface!
requests of all groups
why technicians see all requests of all groups I put technician1 in Group A requester assigned request to category 'Network' which is translated in business rules to group "network engineers" but i found that all technicians can see all requests of users could i find a way to make sure that any technician can see only requests assigened to his groups? regards
Notify All Requestors in Account
Is there any way to notify all requestors in a site of all request creation, updates, and resolutions? I know about the CC lists you can notify on creation and resolution, but I dont see anything about updates. Basically what I need is anytime a request is created, updated, or resolved all the requesters in that account gets the emails.
Alert when there is no SNMP trap
We have an environment monitoring device that we have added into OpManager. (IMS4000 by Sensaphone) We run a generator test each week and when it runs it generates an SNMP trap. I want to be notified when the generator did not run. Can I set up a workflow to notify me when an SNMP trap is not generated? I can set up an email to notify me when a trap occurs, but the issue is that when the generator does not run it doesnt send a trap. Therefore I need to specify that there should be a trap during
URL monitor fails on "accept cookies" request
Hi all, I am having troubles creating URL monitors on URL's that stat with some sort of pop-up bar, notifiing that this site uses cookies, and asking me if this is alright. After clicking on the accept button, the bar dissapears, and i can continue. My url monitor is on defaults, meening error if response > 200 I have also tried to build a ulr sequense for this, also negatief. Does any of you have a solution? an example url is: http://hallo.kvk.nl/hallo/ondernemers/ Kind regards, Eric Bolderink
Alert group members by e-mail when a ALL request is added to the group.
I want send email to all member of a group when a request place to that group. Now, the SDP can not do that because SDP send only for NEW request (Alert group members by e-mail when a NEW request is added to the group.). I need tips or tricks to do that. Many thanks.
ManageEngine products and LDAP
I've a question about managing and integrating different ME products via a LDAP system. lets say if we purchase OpManager, ServiceDesk, OpStore, Application Manager, could we possibly integrate them with a LDAP system (specially for security options), so that the authentication of those products will be handled by single point of a directory access system (like OpenLDAP). I see ServiceDesk has already some options for using and integrating with external directory system, but how about OpManager and
OpManager snmp polling , default port
Dears, I've configured the OpManager to monitor some devices (2 desktops + 1 printer). OpManager just working fine, and performance data such as cpu usage, memory usage, etc are gathering fine. I just need to know which port(tcp/udp) is used by OpManager for polling data from devices. because currently i see only udp port 162 is occupied by OpManager which i think it is related to snmp trap and not polling .. Is it kinda random port or is it same as web-port ?
Disk Utilization problem!!!!
Dear Mr. Gabriel , Would you please give me some information about how to calculate the Disk Utilization in OpManager ? I think after Calculating the Disk Utilization , opManager further more Physical Memory is calculated. so any description on this subject will be apreciated . Regards.
A question about xml in URL monitor in Applications Manager
Hello, I would like to use the POST method in a URL monitor and submit an xml request. A form that the monitored server understands is like this: xml=<?xml version="1.0" encoding="windows-1251"?><product>ProdCode</product> However when I add such string as a Request parameter , monitoring does not work as expected. I used Network sniffer which shows that App Manager seems to delete content between first and last "equal" signs, so that the monitored server receives the string xml="windows-1251"?><product>ProdCode</product>
Command list for Linux systems used for monitoring by Application Manager
Hi, We are using Application manager 9 in our setup and we monitor linux systems only using SSH method. In some recent system monitoring requests we have been asked by the system owners to provide a command list that will be run by Application Manager user. Can anyone please help me with a full command list of Application Manager for monitoring Linux/Unix type systems? Thanks in advance. BR//Junaid
Windows Service alarm dont clear by themselves.
Hi, I have an issue where a windows service alarm would come on (the purple ones), but either it is a false alarm or it clears back up, but in OPManager it will still show the alarm. Even when you go on the specific device in OPmanager you see the alarm ie. "Windows NT Service Automatic Updates is Down" but the service is started. The alarms don't clear out by themselves when the issue is fixed, or when OPmanager notices that the issue is no longer there. Regards, Michael. See attached.
cannot shutdown ServiceDesk Service
i am trying to shutdown the Service so I can perform an upgrade. However when I try to shutdown the service nothing happens. I copied the contents of the shortcut into a command prompt and I get the following Error: Java Virtual Machine Launcher Could not find the main class. Program will exit.
Report on assets relationships
I'd like to realize a report showing the relationships between assets/resources. let's say for instance I want to see all the objects (software, hardware, components, etc) linked to a given asset (i.e. a specific software or server). is there anyone who has already tried to get this?
8122 Theme option not there
I upgraded to 8122 this morning from 8120. Under Admin > General I do not have a Theme section.
Desktop Central single sign on
Is there an effort to integrate Single Sign-On into Desktop Central? I purchased licenses for my team to use this tool for desktop management. Having to log in manually to a tool that is used regularly is inefficient, especially when other ManageEngine products have this capability. If this effort is not currently underway, how can it be initiated? Thanks, Russ
Service pack 10.5
Hi, I worked with the Application Manager 9.4 and after I update to service pack 10.3 and service pack 10.5 updates then I would work properly. After 6 months I had to replace the OS after re-install the Application Manager 9.4 and got back up again and restored the service pack 10.5 did after I update to service pack 10.3 directly I've updated the service pack 10.9, because I did not find the service pack 10.5. But now a series of ping service to show while the service Up is Down. Hardware does
Template with multi-user intervention
Hi everybody, I'm trying to create some templates from the Service Catalog, with a workflow, but i have a problem. I don't know how to make this possible (and even, i don't know if it's possible) : 1. Human Resources (or a specific person) create a Request with some informations ( eg : name, function, department ) about a new employee 2. They validate the call (the call is still open) 3. The call is automatically send to the Head of Department 4. The Head of Department can choose some assets ( eg
Duplicate Work log entries
we are running service desk 8.1.0 Build 8116. We have a number of techs when they create a work log for a ticket see that entry appear 4-5 times even though they only put it in once. This issue seems to be intermittent but happens with several different techs.
Application Manager Services error 1067
No able to start Applicaton Manager services - Error 1067 Tried - Uninstallservice.bat and installservice.bat - Not working. Help needed.
Build 80123 triggers Patch deployment, without one being scheduled
I just updated Desktop Central to Build 80123 within our organization. Upon doing so, multiple computers began being patched by Desktop Central, despite no configuration or automated process being scheduled. How / why did this happen? This has never been the case with past updates, and I am worried it's going to force our entire organization to reboot in the middle of the work day.
Problem after installing latest version
My version now: Su Versión : 8.1.0 Construir 8119 The last weekend I installed the las version of service desk plus. Todady I have found a bug ??. I'll try to explain... if I choose the tab, "Control panel" and i filter by "multimedia". servicedesk shows me this picture : if I pulse on the number of " open". "5" in the drawing The result is not filtered, Its shows me: "109 request" This, only happens with this version. Thanks....
Alert group members by e-mail when a request is left unpicked in a group.
I checked notification rule : Alert group members by e-mail when a request is left unpicked in a group. and config notify after 0 days 0 hours 0 minutes , but after 6 minutes SDP the members of the group received an email. Can you explain why ?
Remove Asset
How do I remove an asset from inventory?
Service Desk restore issues
Dear Friends, I have Manage Engine Service Desk server which fall down due to some issues. I installed the Manageengine Service Desk 8.1 and 8.0, i tried to follow these steps for Restoring the Data: How do I restore the backup data? The following instructions is to restore the backup data. Step 1: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute the command restoreData.bat. Choose the backup file while prompted and select OK. [ Screenshot ] NOTE: Please note that
Custom Groups in Remote Shutdown window
What is this dropdown menu supposed to do? It does not seem to do anything?
Awesome - ME SDP Plus Documenting Wiki Library
Hey guys, "Documenting" is never an easy task as is, we are all confronted by it every now and then. Although the Enterprise edition of SDP covers a large part of 'documenting' through the CMDB, it still serves a purpose for declarative and other purposes. Purely for documenting it would be awesome to see a WIKI inside of SDP, so we can build up a documentation library in the most convenient way possible. A bit like in SharePoint 2010/2013, where you can add a Wiki library and start building
We miss the "Today" button in the Calendar Widget
Back in version 7 of SD+, we had a "Today" button in the Calendar widget, and clicking on this button would select today's date in the calendar. We really, really miss that simple but yet efficient feature. Please bring it back soon! thx
NetFlow Analayzer on Ubuntu won't start automatically on boot up
Hello, I'm running NetFlow Analyzer 9700 on an Ubuntu 10.04 server. I used the linkAsService.sh script, but netflow analyzer won't start on boot up. if I run /etc/init.d/netflowanalyzer I get: root@gdc-npm-1:/netflow/ManageEngine/NetFlow/bin# /etc/init.d/netflowanalyzer Usage: /etc/init.d/netflowanalyzer { console | start | stop | restart | status | dump } if I run /etc/init.d/netflowanalyzer start it works just fine and everything runs as expected, it just won't start netflow analyzer during a
Users to be notified before contract expiry in Columns view
Hi it would be nice to be able to see the users to be notified before contract expiry in the Columns of the contract tab
Disable "Others" Menu
Hi, Can I disable the Others Menu on SDP 8.1 build 8121? Thanks,
Depriciation report
Hi Does it possible to get report for Depriciation value of Asset of Current year. Year/MonthDepreciation($)Accumulated Depreciation($)Book Value($) Remaining Life 2009 4166.67 4166.67 45833.33 4 year(s), 7 month(s) 2010 10000.00 14166.67 35833.33 3 year(s), 7 month(s) 2011 10000.00 24166.67 25833.33 2 year(s), 7 month(s) 2012 10000.00 34166.67 15833.33 1 year(s), 7 month(s) 2013 10000.00 44166.67 5833.33 7 month(s) 2014 5833.33 50000.00 0.00 0 month(s) Consider the above example Purchase year Purchase
Work log email notifcations
Hi, I've been testing Servidesk Plus 8.1 and I would like to know if it possible to set email notifications to send emails when worklog are added? We are using in this way: Request -> Worklog1 -> Worklog2 -> WorklogN -> Resolution -> Close Request But technicians won't get an notificacion email for the worklogs. Is it possible?
HTTP: Status 404 - /HomePage.do/approval/Approve.jsp
Dear SD+ Support, We have a problem when approver users want to click link from email "Approval required for a Request". here is the link: "http://ina1ntas19:8080/HomePage.do/approval/Approve.jsp?ITEMID=26183&woID=26183&MODULE=Request&KEY=-967051531355680802404-9670515313556808024041672308425078928-1215761939" It seems the approval page is not found because user have an error like this in the browser: HTTP Status 404 - /HomePage.do/approval/Approve.jsp type Status report message /HomePage.do/approval/Approve.jsp
Problems eMail Alert Notification.
Hi, we are not getting alert any notification in the problem section while changing the Techinician name from one to another. However, are notified by the group changes. Please let know how we can resolve this problem. Product details as below. Manage Engine Service Desk Plus Your Version : 8.0.0 Build 8024 Latest Version : 8.1 Build 8121 Thanks, Mohanraj Jayaraman
Reply Cut/Paste with IE - pastes an image?
Just installed the latest version of SDP (version 8.1 8121). Loving the ability to paste images into conversations and solutions. However we just experienced a weird issue. When using IE8 or IE9, when an HTML email is copied and pasted into a reply, the text of the email is pasted, but the system also pastes in a graphic screen shot of the paste text into the reply. It's the most unusual thing. I've attached a screen shot. It does not happen in firefox or Chrome. Anyone else seeing this?
Email Commands
Hi, When a ticket is closed through an email command does not generate notification to specified technical. The ticket is closed correctly, but the technician is not nitificated. I atthach images. Thanks, Mauricio
Issue with the "all tasks" view
Right now, our technicians with dispatcher profile can only see tasks assigned to them. However, we want them to be able to see all tasks created by assigned to technicians in their site as well. This was working as I described pre-8121. On the other hand, I am not 100% that it is related to the update. Up until now; I checked that - Technicians can see all requests in their site - Technicians can only see tasks assigned to them - Technicians' access permissions are as in the screenshot - Technicians
New feature to ajust "Due date" directly in the Incidents listing (Requests tab) in SD
We often need to reset the "Due Date" on an incident to push it to a further date. I would very much welcome a feature where we could ajust that field by clicking on it directly in the incidents listing on the Requests tab in SD+. This would be a tremendous time saver. thx
Target exclusion by architecture
Does this mean that I am excluding a machine based upon real architecture, or by the version of the OS that is installed? For example, I have a 64-bit machine running a 32-bit OS, If I exclude x64, am I excluding this machine or not?
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