Possible to run both HTTPS & HTTP services simultaneously?
Hi Guys, I want to continue running the HTTP (unsecured) method for current workstations on the network. and then run a HTTPS secured service so users in another environment (Novell) can access the password portal via the login, As the Novell login GINA (which is required) requires a secure URL. Is this Possible? I checked out the settings Admin > Product Settings > Connection options (screen shot attached) but it seams that you select 1 option or another. I guess if its not possible I will need
Double name in technician list (while want to assigned the request)
To all it pros out there, I had a problem because there's 2 (same technician) in the technician list (while scroll down to assign the task- select technician)... I tried to delete this name from the technician list but one of the id still remain in the list (but not in the technician list)... please refer attachment. thanks
Tab Dashboard
I created a new role y and I have assigned a technician but don´t shown dashboard tab. What privileges do you need for this tab ??. Thank
Getting Alert when the client exceeds threshold traffic
Hi Team ; can you tell me how to arrange per client based traffic threshold settings in Netflow Analyzer Plugin. We would like to get an email when the client go beyonds the predefined traffic values. Thanks.
service helpdesk plus
i want some help please can i get any material lab for service desk plus
copying to tmp table
Hi, My opmanager installation is very slow, when I look in the mysql processlist I see the following entry all the time, this query is running almost continuously and taking +20 sec. to complete. 'Copy to tmp table' seems to me to be a very timeconsuming action. Anyone know why it's doing this all the time and is this harmfull for the performance ? | 6 | root | localhost:28812 | opmanagerdb | Query | 18 | Copying to tmp table | select * from ( ( select ManagedObject.DISPLAYNAME,ManagedObject.NAME,
Attachment column in new report
We would like to add a column to a report in SDP showing Attachments to each Change. Is there an existing query that would do that? Thanks.
After Patching reboot reschedule time by user
Hi, We have Desktop Central MSP 8 (Build 80014) server. We are using DS server for Patch deployment process. We have choose the restart policy "Allow user to skip reboot". Restart later option after the patching, user reported that if they opt to skip, DC pops up again every 5 to 10 minutes and they can not specify the reboot reschedule time. How user can reschedule the reboot after 1 hour, 4 hour etc..? Regards Tejvir
Problem with proxy on new server
Iam moving DC from a W7 32bit too a WS2008 Standard and i have big problem to get the proxy to work. I put everything in the same way as i had before host: ... port 8080 username.... password... The answare is:Proxy Authentication Failed,Specify a valid username and password Then i change to the FTP port on server port 21 The answare is: HTTP Proxy Settings Updated Successfully! But port 21 is only for FTP so i obviosly cant use it. Port 8080 worked just fine on the old machine but not now what iam
Desktop Central Patches Not Downlaoding (2 kb per)
This weekend I have run into a problem where patches i previously had downloaded and installed on other machines have changed to 2kbs in size each. I have tried deleting and redownloading the patches and get the same results. I have tried to manually download the patches and renaming them to fit the scheme and have had no luck. This has only been an issue in the last 2 days and seems to be with adobe air, flash, java 6v38 and the latest itunes, all of which were installed previously this week.
Deployment Failed
What does this mean "only applicable for future deployments"?
Assistance needed with packaging Flash as a software package
Hi. I want to setup the latest version of Flash so it can be deployed to all computers Can you assist?
Self Service Software Library Portal
Hi, Currently I am using KBOX just because of Software Library portal feature. Is self service software installation portal available in Desktop Central? Please let me know if desktop central has this option or any plan for future implementation. Regards,
Check Box
Hi is there any way to creat custom check box in the different part of software? for example in work log can i create check list to just technicians check the works that they do and dont type a long list? i want to use of these check box and result of them in the reports.
Report from Archived Request
Hi Could you please tell me How can I report from archived requests?? I want to filter some field but there is no option for Archived Requests Best Regards
How to edit or add information within $RCAMESSAGE
Dear All, Does anyone know how to edit or add information in the $RCAMESSAGE ? I need to add some information and edit or remove special character such as <, >, [, ] etc in the $RCAMESSAGE. Best Regards Alex
OpManager support eng roles and responsibilites
Hi We hire one eng on a support level just to monitor Alerts. Please i need list of task can be assign to him. Thanks Best Regards M.S
add printer in EventLog Analyzer
Hi, I want to know how can I add printer in EventLog Analyzer? While I go In home Tab--> Application option-->Add printer there is something like below Add Host : Existing Hosts : that when I type the IP Address of the printer and clicks on save bottom it gives me and error message which is "Problem in adding '10.0.2.5' Host(s)" What should I do to add printer in EventLog? Best Regards
Daily Report Newly Discovered Devices
Hello, I am sure I am over looking this report or an option to create a custom report for discovering all new devices added into Opmanager from the previous day. We would like a report generated that will show all new discovered devices (network devices, VM Snapshots, physical machines). I am not able to find this report nor can I seem to find the right set of reports to use for this. We have other team members adding devices or vm auto discoveries and not all device notes are being added by other
ELA unable to send emails through Exchange.
Dear Support, I am trying to configure ELA to send scheduled reports through Exchange 2007, but I keep getting an error suggesting I check my server name, port or email. (See attached) I have checked my mail server settings and they are correct. I have even tried creating a new recieve connector which doesn't require TLS and this didn't work either. If I use a smtp.gmail.com login I can send emails using TLS. Is there any log or debug I can use to see what the issue is? Regards, Jim
OpManager shows some interfaces on Cisco ASA 5520 as "DOWN" when they are "UP"
Hello, I am monitoring a Cisco ASA 5520 using OpManager. For some reason two subinterfaces on the ASA shows as "Down". One shows as "shutdown" (administratively down) and the other one as "down". However, when I check the ASA, both interfaces show as "interface is up, line protocol is up". Could you please help me figure out why it shows down in OpManager? (Other interfaces on the same ASA shows right status). Thank you.
question about AppManager10 (start & stopping scripts in linux)
Dears, first of all i wanted to thank you guys for designing this great package. my organization is very interested for using this package for monitoring our application servers. now, our professional services department including me are busy for evaluating your system (in trial period). for now, i have faced one problem regarding to starting and stopping the application, the problem is that we're going to setup the AppManager package with our MySQL database server and NOT using the embedded (local)
Need assistance with an silent uninstall of all versions of Shockwave
Thank you
Availability management for SDP-MSP
Hello Will availablity management be part of SDP-MSP? Today in our current help desk system we pull in downtime data from Microsoft System Center Operations Manager every hour. Between our system and SCOM we then use a SCOM GUID as a mapping between services monitored in SCOM and services registered in our help desk system. If a downtime is registered in our help desk system we can then close the "Downtime" incident with Planned an refer to a change (clear text) Unplanned (our fault and no
No traps are defined in F5-BIGIP-LOCAL-MIB.txt
In attempting to load traps from the 2 mib files related to the BIGIP gear we have, I'm finding that OPManage cannot parse the file and find the actual trap definitions. I have included the 2 MIB's that we cannot get to parse, please review, feedback is appreciated. We get the same error upon trying to load traps from either of the following 2 MIB files. No traps are defined in F5-BIGIP-LOCAL-MIB.txt No traps are defined in F5-BIGIP-GLOBAL-MIB.txt
Apply Bussiness Rule before Approval
Can I apply bussiness rule before sending request to approval?
Error Message : Exception occurred when executing post......
Hi I have a problem with servicedesk, after migrate to build 5500 from build 5004, every access to servicedesk like choose Requester Name, Category etc i get message "Exception occurred when executing post invoke script setSearchTitle(�Search�,�Go�) Msg : Object expected as a result description which typing do not emerge, what emerge only title. I'm using windows XP SP2 and Internet Explorer Version : 6.0.2900.2180.xpsp_sp2_rtm.040803-2158 But my friend using windows and IE with the same spec, he
productivity report
i would like to know how to create what is called a productivity report combining the number of requests done by the technician with respect to time showing the productivity of a technician as i mentioned before. thank you
Port 8020 occupied
C:\ManageEngine\ServiceDesk\bin>changeWebServerPort.bat 8020 http Port 8020 occupied Do you want to change the Web Server port ? Enter y/n I want to change the port from 8022 to 8020 but with this bat file script I cannot change to the default port now it is running on 8022.
Bug on "Add Monitors" Page in OP Manager
Hi, On the "add monitors" page, if i select the category name like "Memory Monitors", it did not select all the child items. instead it left one of the item from the selected category and select one child item from the previous category. please refer to the attached picture where 'pages per second' is left out and 'used logspace' is selected. same behaviour is when i deselect the 'Memory Monitors''
SDP-MSP on cluster
Hello Can SDP-MSP be configured to run on a cluster to maintain high availability? Also, does it suppert SQL server 2012 Always On functionality? Thank you in advance Tommy
Regarding esclation in support center plus
Hello, I am evaluating support center plus and would like to know if support center plus support esclation of tickets on regular intervals if the ticket has not been resolved or assigned. Thanks, Zealot
Change all email address for support group?
I want to change email address for all support group, what is table in db store it ? Thanks
Attach Asset to Task
Is there anyway that I can attach an asset to a task?
Time Spent Reports not working in 8.1
Hi, I upgraded to 8.1 on Friday. When I run a time spent report there are no values in that column. Attached is a screenshot to demonstrate. There appears to be one request which has a value but other than that all the times are wiped. Please Advise
Unable to save Business View editings
Hi all. We are running ManageEngine AppManager build 10800 and we are experiencing an issue with Business Views. Both on existing views and new views, we are unable to save editings. After each change, we are able to click on "Save Configuration", and, on top bar, regulary appears "Succesfully Saved Configuration", but when we click on "Refresh View" we lose all editings and the view returns to previous configuration. What's going wrong? Thanks in advance. Bye
Company logo not displaying at logon screen
Within the admin portal, I added our company logo at the rebranding area. It shows up in the top left corner when I'm logged in as the admin, after a user logs in, or within the reset/unlock sections, but it does not show at the initial logon page for users. Am I missing an option somewhere?
Custom Reports edit option disabled.
This is probably something obvious, but after I make a custom report I am unable to click the "edit" icon and on hover it says: "Option Disabled". I've search for "option disabled" on forums, etc. and can't seem to find why this may not be enabled, unless it just isn't possible for a one time report? Thanks for any suggestions.
backup problem
hi i had a application manager 9 and upgraded it to 10, i wanted to upgrade my os (from redhat 5 to linux mint(maya)) so i take a backup from application manager AMDB and install a new application manager 9, after this i restore AMDB backup in application manager 9, but i see that i can't monitor any ping monitor and it not show me any cpu usage, memory and …., so i upgrade application manager 9 (with service packs) to 10 and now my problem with ping is solved but it not show me any cpu usage, memory
The question when I use AppManger 10 monitor Oracle application Server 10
I use Domain name take the place of 127.0.0.1 in dms.conf from Oracle application Server 10 The port is 7200 in dms.conf . Then I use command : opmnctl stopproc process-type=HTTP-Server opmnctl startproc process-type=HTTP-Server I create a new OAS monitor : Hostname is Domain name , port is 7200 , it connected. But the button of Availability and State of health is gray: the error of the Availability is ： Unable to perform root cause analysis.Please ensure that the data collection of the resources
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