Hello

 

Will availablity management be part of SDP-MSP?

 

Today in our current help desk system we pull in downtime data from Microsoft System Center Operations Manager every hour.

Between our system and SCOM we then use a SCOM GUID as a mapping between services monitored in SCOM and services registered in our help desk system.

 

If a downtime is registered in our help desk system we can then close the "Downtime" incident with Planned an refer to a change (clear text)

Unplanned (our fault and no change)

Other (Other Vendors who has access to the Accounts systems did a unapproved change, system reboot)

 

We can then pull a report showing availability during a specified timeframe, usually a month back.

 

Is there a way to do this in SDP-MSP or can it be accepted as a feature request?

 

Thank you.