problem view Application Manager
Dear. Present problems displaying query database monitor. By clicking on that category, does not show the 31 monitors configured. Nor does it show that category to make the full view Attentive to your comment. regards
Single Account - multiple resources
I'm running the trial of PMP right now, trying to determine if it would be useful for my company where we manage IT for many many other customers (lots of different domain and credentials). So far it seems like it might be a good fit, however there is one thing that I'm having trouble figuring out. What do i do in a Windows domain environment where I have multiple resources or servers, but we use the same domain login account to access them? I don't mean different accounts that happen to have the
IronPort - Still not working? 2012Nov21
Ironport template built in DeviceExpert is lacking Y/N response.. I am assuming Device Expert has a way to "press any key" to get to end of config ( please confirm) and can you give me a template file to update my server so it works. If not - looks like automating the config backup is a multistep process that requires parsing output in saveconfig command for filename ( *.xml filename) and then copying (scp) the file from Ironport to deviceExpert server First - CLI command on Ironport 'saveconfig'
FTP Monitor
Dear good day. How to monitor ftp address? Example: ftp://200.208.24.72/ftpexibidoras Thank you.
Adding an Activity Event to an Account results in empty Request tabs
Hi SC I have a company set up and have added a request for them. I open this request and get the Request Tab, Account Info,Resolution, Time Entry, Activities, and History that all come up fine. If I go into the customers Account details and add an Event all the tabs for this request except ftor the request itself are now blank. This is on 7909 and I can't see any fixes for this issue. We really need to be able to see these Events in the Request so we can assess who and when site visits were complete
Hotfix 8116 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html This hot fix addresses the user login issue that occurred after upgrading to 8115 hot fix. Issue fixed in 8116 (Released on: 24th October, 2012) SD-47733: Users cannot login into ServiceDesk Plus after upgraded to 8115 has been fixed. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Applications Manager Shuts down the Oracles.
APM installed server moved to other VM and it shuts down the monitoring Oracles in other VMs. (About 3:25 pm) I'm getting this error. Unable to connect to Oracle Server. Error: Connection refused(DESCRIPTION=(TMP=)(VSNNUM=153092352)(ERR=12500)(ERROR_STACK=(ERROR =(CODE=12500)(EMFI=4))(ERROR=(CODE=12560)(EMFI=4))(ERROR=(CODE=530)(EMFI=4 ))(ERROR=(BUF='32-bit Windows Error: 2: No such file or directory')))) or ORA-01017: invalid username/password; logon denied on every shut down oracles. I restarted
Web services - problem with alerts : "...Address already in use: connect“
Hello, Our web services are available and working ok but App. Manager is raising alarms for WS monitors : „Root Cause : Resource down. The resource ws_transfers is not available.java.net.BindException: Address already in use: connect“ and „The resource ws_bank_services is not available.java.net.BindException: Address already in use: connect“ and, Resource down. The resource PaymentDatesService is not available.java.net.BindException: Address already in use: connect Does Anyone
Monitoring Exchange server DMZ and AppManger
Hi, we have installed 2 Exchange edge servers placed in a DMZ and my question is how to monitor these servers. Our internal network is secured by IPSEC and the servers in the DMZ are not members of the domain. Is there an agent available to use or do we need to open for WMI and/or SNMP to make it work? Best regards, Tony Lewis
Why does this Ironport MIB not work in OpManager?
I'm trying to monitor an Ironport security device in OpManager 7.1, and have downloaded the latest MIB but it will not open in OpManger of the stand-alone MIB browser, giving an error saying it could not parse the file with an error at line 7 column 40 I've spoken to Ironport support and they assure me that the problem myust lie with OpManager as they can open it fine in several other monitoring solutions. Can anyone help?
MS SQL HA Configuration
Hi.. Your documentation mentions the provision of HA support when using MS SQL.. However it does not go as far as discussing exactly what is required on the MS SQL side of the solution.. Please provide information on the type of MS SQL mirroring support and any specific steps neccessary to support PMP at the MS SWL end. The on-line help is sufficient for the PMP end of the configuation - so I'm looking for MS MSQL specific details and requirements.. Many Thanks
Problem in Integrating OpManager with DeviceExpert
Hi I have a problem in OpManager and DeviceExpert : Cannot Integrate OpManager with DeviceExpert and in gives me this error : Unable to fetch values from DeviceExpert, The server might not be running or the network traffic may be too high. The server is run and it seems everything works fine, I even set this configuration too : Open a command prompt and change directory to /opmanager/bin Execute the script ssl_deviceexpert.bat with the absolute path of OpManager installation folder. For instance,
Infrastructure Snapshot
Afternoon, I would like to remove some of the category's from the Infrastructure Snapshot Widget - is there any way to do this? Either that or is there a way to create a custom Widget with just the elements I need in? Thanks, Scott.
how to disable ssl in device expert
Hi, I want to know how can I disable ssl in Device Expert. I want to you web server with http not https. Any Solution Best Regards
File Auditing report W2k8r2
Dear Support, I am trying to generate a report that shows who has accessed a file in a particular share on my Win2k8r2 server. To this end I have enabled file auditing on the server for the share. (I can see events 4656, 4658, 4663 in my security log). I have then tried to use the compliance reports in ELA 8.0 (build 8000) to show who has been accessing the monitored share. Using a FISMA compliance (have tried others but they all seem to report the same thing) report I go to Object Access > Object
Answer with database fields
Hi, I saw that it is possible to put database fields inside the notifications like: $Title $UDF_DATE3 I tied to put this fields also in an answer of a ticket but they don't work. Is it possible to do this or the software can't?
Technician Last Name Change
Hello, One of our Techs changed her last name so i removed her from the tech list and re-imported the requesters from AD. I then added her back to the tech group and it all went well. This tech was the approver for most of the POs in our system so now no one can view any of the existing POs. All we get is a blank screen. Can anyone please help? Thanks in advance for your help.
SDP mobile view
Hi, on a mobile we have the following views available (My Pending, All Pending, All Requests) would it be possible to include the user's own custom views? It would be very usefull as it would help user navigate through tickets. Thanks!
Report problem
When generating an inventory report for software installed on a computer there are a couple of problems with the report. First, if selecting the overall software name it fails to provide anything in the report, for example, if I choose Microsoft Office 2010, or Microsoft Office 2007 I get no machines having this installed, if I select the Outlook component then I get a list of machines. Second, why does the list of machines only show the os and not provide the software and patch level details, the
Software Report
Hi All, Some of my machines have a certain executable installed on them and I need to find out if there is a way to scan machines for it. Thanks Paul
Schedule agent upgrade
We have a subset of computers that are protected by DeepFreeze. We have worked out a monthly schedule with the I.T. manager to automatically thaw these machines so that Desktop Central has an opportunity to scan and deploy updates. This works very well. However, the problem we have is that whenever we upgrade Desktop Central itself, it then requires the remote agents to also be upgraded. We therefore need to ability to schedule the remote agent upgrade during a specific time just like we do with
Update Required: Extending limit of custom fields
Hi, A while ago I requested that the limit of 24 text fields was either extended or removed, and was told this would happen in a future release. Can you let me know what the progress is on this? I have hit the limit on one request type and need to know if we are able to change this in the next few months, or if we will have to look for another solution. Cheers, Matthew
Agent scan mode issue
Hello Support, It seems something is wrong on the server side in SD 8114. What I mean. Agent is deployed on several computers. As I can see, "ManageEngine AssetExplorer Agent" service is up and running on these workstations. Registry settings are correct in the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ZOHO Corp\ManageEngine AssetExplorer\Agent. aeagent.log: [11/06/12][13:50:46][AEAgent.cpp][60][INFO][2148] ::**************** AEAgent (1.0.12)Started. **************** [11/06/12][13:50:46][AEAgent.cpp][64][INFO][2148]
Issues with query processing
Query SELECT DATENAME(month, DATEADD(mm, -1, GETDATE())) + ' ' + DATENAME(year, GETDATE()) AS [ ] ,ordercount AS 'Total Completed' ,ordercount - overdue AS "Completed Within SLA" ,CONVERT(DECIMAL(5, 2), ( CONVERT(FLOAT, ordercount) - CONVERT(FLOAT, overdue) ) / ordercount * 100) AS "% Completed Within SLA" FROM ( SELECT COUNT(*) AS ordercount ,SUM(CASE WHEN wos.ISOVERDUE = 1 THEN 1 ELSE 0 END) AS [Overdue]
Report about installed software Skype
Hi, We using your software Manage Engine Service Desk and now i have a problem when i try to make a report. I have a task choose all computer where installed skype, but when i chouse Report--->Software i make a report and see only installed program but I do not see computer name. Tried different options but nothing helps. Can you help me please how i can make this report.
Tasks and Reporting
Hey All, I am new to SDP and I've been trucking along for about a month now (taking over as the Help Desk Admin) and I've got a question for you all. Are "Tasks" assigned to a request a trackable metric? Let me give you the details as to what I'm doing and what I'm lookin for. I create a request, say for a new hire, and I assign tasks to specific techs to accomplish specific jobs - AD account and email, desktop/laptop configure, phone and VM, etc... you get the point. HOWEVER, for the life of me
Audit configuration warning
I am not using the Default Domain Controllers Policy and created a custom policy instead. In ADaudit Plus, there is a warning always on the top Configure "Default Domain Controllers Policy" to enable auditing events for domain :NT. Click here How I can stop it?
On demand SDP multi clients
Dear, With the On Demand version SDP can have multiple clients, with its users, own knowledge base? If not, what on-demand version I use? regards ---- Estimados, ¿Con la version On Demand SDP es posible tener multiples clientes, con sus propios usuarios, propios base de conocimiento? En caso de no ser asi, ¿que versión on-demand me sirve? Saludos
Country/Region field - Drop Down Error
Hi On the Self Update Layout when i change the Country/Region field from a single line to drop down the users gets the following error when trying to update their details. Error Code - 80072014 : Data updation unsucessful as per standards set by administrator. Please try other alternatives. On Single line I do not get this error. Any ideas?
Prevent technicians to add new requesters via email
Hi Currently, our technicians do not have the "Adding Requester" authority in their roles. However if they send an email with a line similar to the following, a new obsolute requester is automatically added. @@REQUESTER=anyobsoluteusername@@ If the defined requester name does not exist, I would prefer that line to be ignored and technician's name to be used as a requester. Is there anyway that I can achieve this? We are using SDP+ 8.1.0 Build 8114 Best regards
Showing wrong timing in firewall analyzer
HI, I am using latest firewall analyzer trail version(64 bit) 7.2. Now server showing wrong timing on firewall analyzer. Kindly let us know regarding the same to solve this problem. Regards, Arshad Ahmed
problem to detect WMI in Domain Controller
Dear Mr Gabriel , I have problem to to detect WMI in Domain Controler , aftrer makes WMI Cerdential , OpManager Must be Show the Category name Doman Controller , but it show Server , anyway I think OpManager not Detected it but by SNMP could be detect.. Are other Monitoring System for Example Solarwins or ..... Detect it or not ?? ? thanks a lot Regards. A.Gh
SDP Concurrent License for Technician
I believe there are many discussions on the concurrent technician license for SDP since year 2005, however, it is time to revisit this request again as I have found most industry standard ticketing tools used concurrent license to cater business requirements, especially on IT outsourcing. I found the named license model is outdated, as it only suites small or medium business, but not enterprise or worldwide customer whereby the IT dept is large and operating in different timezone. It doesn't
monitor the specific web services through OpManager
Hi, Is there any way to monitor the specific services of a webserver through OpManager? I mean that for example the web services of mail server tell me that the application is working properly A server which mail server has installed on it is up and it is working, we can ping it from another computer too, and the web server is up but the problem is that the application page is down. If i illustrate it more, the port is open and up but the web service page is down. the web part is down and user cannot
Delete technician field from Default request in Incident Template List
Dear all, i delete technician field from Default request in Incident Template List now when i go to Requests tap all previous requests appear as " Unassigned " like attach pic What should I do to solve this issue ?? oh my god what i did .. please help
Permission to view Requester details
After upgrading from version 8000 to 8116, when Technicians click at the Requester name to check requester details at Requests, they get: User does not have sufficient privilege. I can't find a specific permission to grant to technicians in order to allow this. Administrators can access the info. Thanks, Marcos
'Close' button on Request Tasks tab
New Task & Delete are only buttons. Need 'Close' and 'Assign' and perhaps, 'Pickup'
Prevent Public Domains from Scanning Permanently
I have two Public Domains that I want listed on the logon screen, and as such I have two domains listed as public. However I do not want both domains to be scanned. I only want them to be listed on the logon screen. Is there anyway to accomplish this? The reason being is that it is adding assets from active directory that are no longer active using up all of our asset licenses. We are trying to utilize the asset scanning agent that ServiceDesk Plus comes with however all of our 1,000 licenses are
AD Audit Plus Build 4530 Upgrade Issue
After upgrading to AD Audit Plus Build 4530 I recieve this error when trying to modify anything in the computer lists. [Exception in:/jsp/audit/configuration/ComputersList.jsp] null Does anyone have any idea? I believe I upgraded from build 4510 Aside from trying to modify the computer lists everything else appears to be working as expected.
IIS 7 Website Statistics
Do I need to install the IIS 6 compabile WMI provider to get the Website Stats option to appear? There is a link there now but it just takes me back to the monitors page and the help file saies basicly nothing about what is needed to set this up.
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