Hi SC

 

I think it would be a good idea if you could set SMS to only operate on the following conditions

If an Account has been marked as Notify by SMS

If it is out of normal Working hours accounts marked as above would be notified additionally by SMS.
If a particular Account has a 24 hour contract that could be defined in the SLA and outside working hours

 

I don't want notifications to go SMS all the time, there may be a way of limiting this but I can't see one,

 

Cheers

 

Rich