Add Request API assigning ticket to wrong user
I replied to my Previous Trouble Ticket, but did not get a response. So, I am posting a second ticket here. Using the sample URL to input tickets from a separate application, the ManageEngine API is assigning the ticket to the requestor ID that has authenticated to the server, and is NOT assigning the ticket to the requestor as was implied in the previous ticket. We are using Active Directory LDAP, so there are no real manage engine users, only AD users. Not sure if that affects the ticket creation
PMP performance
I'm trying to figure out how to tweak pmp for performance. We are using pmp with 25 users and have around 900 resources configured in pmp. It's extremely sloooow. If i search for a resource, pmp needs about 5 seconds just to show me the resource and it's passwords. I found the best practices guide which mentiones to set a key buffer and innodb buffer for MySQL. According to this best practices guide I should insert these settings into startDB.sh. Is it possible to insert those settings in a config
Add an image
Hi When the request is closed by the user it show a flag saying "Thank You". Is there any wa we can set our company Logo?
business rules - work order
I have the following problem: for example: i need a business rule when the body contains "R0001" then support rep "A" should be assigned. Then i have a secound rule when the body contains "HIGH" the priority should be set to "HIGH". Both rules can be possible in one incomming mail/request, but the businessrule-manager only takes rule1 and never rule2. How can i handle that the rulemanager always runs through all rules and not stops when the first rule is true? TX Martin
Business Rule Based on Time?
Wondering if anyone knows of a way to have a business rule activate based on the time/day of the week? We'd like to have it where if someone emails in a support request, if the request is outside of normal business hours, a notification gets sent out to the support group via email. Right now every email that gets sent to our support email address not only goes into SCP, but also emailed to every support rep. We'd like to cut this out to only occur after hours (as not every rep is logged into SCP
Automatic Creation of a New Request
Hi The existing 'Scheduled Requests' functionality in 7007 allows us to automatically create a new request (based on a template) on a scheduled time basis. Is it possible to extend this functionality to automatically create a new template-based request, but triggered by a specified entry in another request e.g. a specific Sub Category entry? For example, a request is raised to create a new user account and the sub category is 'Account-New'. When this sub category is detected, a new request is automatically
How many servers can one AppManager tool monitor?
What is the maximum no. of clients that can be supported by AppManager which is installed on one single machine? Example :-I have around 8000 servers (windows/linux/unix) which needs monitoring.
weburl monitoring
Is there a way to probe a website out on the internet (like www.microsoft.com, www.google.com etc) using a specific proxy server. So I could set up 4 probes, checking if it can access www.google.com, but probe 1 going through proxy 1, probe 2 going through proxy 2 etc.
Checkpoint Mibs issue
Hi Team, I have uploaded the check point mibs in OpManager and getting a Error Error parsing CHECKPOINT-MIB Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/CHECKPOINT-MIB. The error occured at the line no: 3489 ,column: 41. Please find the attached Mibs for your reference.
Help on changing Domain User Name example
Need help on changing the example that is shown when prompted for "Domain User Name". It shows a (Example: Jsmith)" but we use firstname.lastname. Rather not confuse the users. Thanks
issues with IE after 4550 upgrade
after upgrade to 4550 (from 4520) I cannot click with IE 9 the different sections (tabs) inside ADSelfservice. It works with firefox. When I try to click Reports/Configuration/Admin/Support nothing happens. Same for the users. Please advise. Many thanks. Artur
Selective Migration of Portions of Service Desk
We are getting ready to upgrade to the latest SD version. When we do so, we intend to move to an new server/db etc. and archive the old info. Since we've done some organizational growth we also intend on changing some of the 'structure' in Service Desk. (I.E. Sites, groups, rules, etc.) However, there are certain portions, like our service catalog for instance, that we would like to import into the new SD so we do not have to recreate it from scratch. Is there a way to selectively copy information
Mobile Login
any way when I type the URL of my ticket system on my mobile phone that I can bring it up on the full browser of my phone and not have it direct to the mobile browser of ticket system? I want the full view, not mobile view.
NTLM Failed Redirecting To Login Page..
Hello When I use firefox 12.0 on SD+ 8.1.0 Build 8104 I keep getting the error NTLM Failed Redirecting To Login Page.. Can you advise on what to do to fix it?
Manage Engine -AppManager can it be integrated with HP Operations Manager ?
Manage Engine -Application Manager can it be integrated with HP Operations Manager ?
Comment on the closure of the ticket - Notification
When a ticket is closed directly by the user there is the possibility to insert a comment; is it possible to add a notification with the comment to the tecnichian?
High CPU load WMI on Windows2008R2
L.S., we are using Applications Manager to monitor our applications and I've recently added a new monitor: "Windows server 2008R2". The polling interval is set @5 minutes. Each time appman polls the 2008R2 server (with SP1) the CPU% peaks to 50-60% CPU. The CPU utilization therefor shows a average of >50CPU % overall and this is not correct. In between polls the CPU goes down to 2-5 %. We monitor several windows servers with other OS's but the problem only occurs on this 2008R2 OS. awaiting your
Please configure mail server settings
Hi guys, Running build 4530 every time I try to schedule a report I get "Please configure mail server settings" and then redirected to the mail server settings page. The server name is in there as well as the port number, and sending a test message works ok. Do you have any advice as to why it wont acknowlege that the server settings are entered? Regards Elliot
Last few Highly Vulnerable Systems don't seem to complete
I have about 4 workstations that are down to two or less patches. I have deployed those patches at least 5 times and rebooted more times and they are not showing as complete. I have also performed a manual Windows Update and they find nothing Can ou help me get these cleared?
Is it Possible to select all Domain/Remote Offices when creating a configuration
Using the Add UserCollection Wizard, is it possible to select all permutations of Select a Domain/Remote Office: I need to push a common set of HKCU keys and values to all PCs known to DC but we have a multiple Remote Office and Multiple Domain/Workgroup setup. Also, user account logins vary from one PC to another. Thanks Mike
AD_audit plus report modified/deleted files
hy there I cant get a report for the deleted/modified files, I only get reports for the created files. Is there a way to do this wihout SACL, I am trying to do this with policy manager.
MDM VPN Profile
When trying to configure an IPSec (Cisco) VPN within a Device profile an error message appears when saving: "Error while updating VPN details." Build No: 80114 Thanks for your help.
LINK BUSINESS
Dear good day. I'm trying to create links in the business view, but when I associate the same device to not allow others the same, saying that is already in use. This problem does not occur in 9011. Thank you. version 9200
Resolved Time not populating
When running a report in the Incident Reports Table Schema, Resolved Time is showing as "Not Assigned" even though the individual tickets show a date/time resolved. Running ServiceDesk 8.1.0 Build 8116 SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",wo.RESOLVEDTIME "Resolved Time" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE (((wo.CREATEDTIME >=
Opmanager backupDB.bat problem
Hi, I'm using Opmanager 8 Build 8723. When I try to backup the mysql DB of the server from the file backupDB.bat I receive the error below. Could you help with the issue? Thank you ******************* Backup DB Started *********************** Backup Started on 11-12-2012 at 11:39:07:295 Trying to get DB connection ..... Successfully connected to DB. Please wait ! Reading tables from configuration ..... Tables to backup : ..... ..... ..... [Please wait ! Backup DB started ..... Error in executing
Run Program - Permissions?
I've browsed these forums last week looking for an answer to the issue I am having with Run Program / Notification Profiles, but I have not had luck applying the suggested answers from the other cases. I want to recycle an IIS application pool when a URL monitors threshold is triggered. The methods I have tried. (all scripts attached) 1.) Psexec: Batch files in /OpManager pseRecycleFSA.bat: C:WindowsSystem32psexec.exe %1 -c -f -h -d LocalFSARecycle.bat Arguments in notification
Missing Interface
We are using Netflow Analyzer 9.5 for several Cisco ASA devices and Cisco routers at several locations. We are having issues with a single interface on 1 ASA. The link status says it is down. When I click the icon to the right of the device or "Interface Parameters", the interface ID says, "Adaptive Security Appliance 'Ethernet0/1' interface". I know that Ethernet0/1 is administratively down. It should be monitoring Ethernet0/3 instead. If I look at history, I find that it somehow changed about
Opmanager stops working from time to time
Hello Is there anyone that have similar problems ? Opmanager stops graphing from time ti time and only restart helps to mage graphs again working. There is nothing in logs - and for now we need to use opennms that is monitor opmanager - is it still working. Thanks Pawel
Category - separate sets for Requesters and Technicians
Hi, is it possible to separate categories to be viewed and used only by technicians? I understand that currently not even in latest version of SD+ Enterprise. Does anyone have a tip how to hide some categories for requesters? Thanks David
LDAP Configuration
How do I configure eDirectory ldap when adding a new domain controller?
Additional field
I need to have a global custom field "Client" that is available to all modules of ServiceDeskPlus. I can accomplish this by adding custom fields to the 3 different modules (Requests, Problems, Changes) however it would be easier if it could be a global and I only have to maintain 1 pick list. Is there a way to accomplish this with the current product? I also need access to this field for timespent reporting in all 3 modules.
Can't Duplicate Requests Generated from a Service Catalog Entry...
Hi, I've added a new Service in the Service Catalog - with quite a few custom Resource Detail Fields. Once the Requester completes and submits the Request - Spawned from the Service in the Service Catalog - there is NO way from the Request (in the Request as a Technician) to "Duplicate Request" from the "Action" Pull-down in the Request. 1. This works on Requests generated via an Incident Template. 2. If the Requester does a "Reply" within the Request, when the Technician attempts to "Split the
Where can i download MIBS for ProLiant BL460c G1?
Please help me find MIBS for ProLiant BL460c G1.
Universal Deployment how much can hardware change
Hi, Is there some limitations about how much hardware can chage when using OS Deployer Universal Deployment "feature"? Kind Regards, Petteri
Distributing OS image over WAN
Hi, Do you have to install Distribution Server in dedicated server at remote site or can it be run on print or file server? Or is it even possible to install Distribution Server in Windows 7 PC? Some desktop management products can use one of the remote site client PCs as a "distribution point" for rest of the PCs at remote site, is there this kind of feature in Desktop central? /Petteri
Automating OS image deployment and application deployment
Hi, If I have a clean OS image without any un-necessary applications. Can I create an automated task where both solutions OS Deployment and Desktop Central Software Deployment work together? OS Deploymet pushes the Windows 7 image after that Software Deployment starts to push selected application packages automatically. Or do I have to make these in separate steps, step 1 OS deployment, step 2 application A deployment, step 3 application B deployment, step 4 application C deployment ... Kind
Business Rules order in folders
Hello We use business rules and we around 120 rules as of now. The problem when management them is to find the rule you want. I would like to be able to put them into "sub folders" where I can have just rules for Active Directory in one folder and Backup rules in the Backup folder. To have an order in the way the rules gets processed, You process the rules that are in the root folder first, then you process each subfolder in the order they are placed. The rules in the subfolders are processed in
SFlow on Blackdiamond 8810
I have an Extreme Blackdiamond 8810 switch that I am able to monitor some ports in NFA. I have a problem when I enable SFlow on other ports, the buildings passing through those ports lose ability to connect to internet. Everything else appears to be fine, they just lose HTTP traffic at those sites. Any thoughts?
SDP 8.1.0 Build 8101 VM Host Scanning
I have installed the latest version of servicedesk Plus in a test environment in preparation of the migration of our live version. The main feature that would benefit us is the VM host/guest scanning as we want to easily see which of our servers are VM guests and which servers they are hosted on. Although this feature is apparently available in the latest build i cannot see where this information is show. I have successfully scanned a VM host on our network and a VM guest server but neither display
Outlook Calendar Integration
I have been monitoring the Support Center forums, Because I am looking for an new Support package. But I need the Outlook calendar integration in order to move forward. Is their a time line when the sync will be completed? Thanks
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