Outlook Calendar Integration
I have been monitoring the Support Center forums, Because I am looking for an new Support package. But I need the Outlook calendar integration in order to move forward. Is their a time line when the sync will be completed? Thanks
ADSelfService Plus 4.5 Build 4560 Released!!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 4.5 build 4560, armed with features to "Force users to enroll" and "User Attempts Audit Reporting". New: Force users to enroll' with ADSelfService Plus the minute they log in to their machines. User Attempts Audit Report - Keep track of all User logins and Reset Password/ Account Unlock attempts made in ADSelfService Plus. Enhanced: Administrators can now decide whether to choose a default value for
Need from_thismonthlastyear & to_thismonthlastyear for date filter criteria
Hello, I am trying to find the correct filter criteria to filter (by date) completed requests in a ServiceDesk report. Thanks,
Integration SD-DC
Hello, after upgrading DC to version 8.0.1.14 we can't create software deployment installation TASKs from Service Desk plus(8.1.0 Build 8109). The last time I was able to fix it just regenerating the Authentication Key from Service Desk and inserting it in the admin->service desk plus setting panel. ( I followed the procedure Steps-to-Create-an-Authentication-Key-in-ServiceDesk-Plus-Console ) Am i missing something ? Could you please investigate about it? Thanks in advance for your quick reaction,
Auto Reply
hello all,, i need to edit the Auto reply message, can someone help please? i want to edit the messages that the system sent to the requester when he creates the ticket, and when i " as a technician" closed the ticket. thank you.
using description field in reports
Hi, When I run a report and add the description field it only shows a small portion of the information; how can I make sure that I will show everything as this can be useful when sending reports to users/customers
Disabled reports created by query in SDP 8110
Hi people. We have updated our SDP distribution from version 7611 to 8110 (OS linux, embedded mysql server). After this update we noticed that users without SDAdmin role are unable to run lots of reports. After digging this situation i found the reason of that issue. Such reports have value of 2 in REPORTTYPE_ID field of CustomReport_Details table Your ReportHome view shows links to this kind of reports like that: <A class=publicReport onmouseout=parent.closeDialog() onclick="parent.closeDialog();javascript:runReport('module=run_query_editor_query&report_id=30006',30006)"
IPv6 IPAM support?
Im wondering if there is IPv6 IPAM support available or if not is it under development?
Free OpManager requires license file
I try installing OpManager free version. But OpManager requires license file. What shoud I do? I use OpManager Japanease version with CentOS.
I want a dashboard only showing servers in error
Dear Sir, In a dashboard i want to show the folowing: Only Windows servers that have a problem, meaning health in status warning / critical, or availability down. Filtered by a custom field f.i. "prd" Monitors that are good (=green), are not displayed. I have tried a few things, but have not been able do discover a way to do so. The closest thing was a performance widget called "threshold breakers", but this is at micro level. By micro level i mean this widget only looks at a part of a server monitor
blank screen when i add process to be monitored
when i add new process to be monitored on the server the popup screen appear and its blank.
Domain controller category
Hi, In OPManager 9.2 (9200) Domain controllers are still are category on the same level as virtual devices. However our domain controllers are virtual devices themselves too.
OpManager with Firefox
Hi, For some reason the Business views don't get displayed with Firefox. OpManager version is 9200 and firefox version 16.0.2. I also have the latest flash plugin installed. On IE it works fine Regards,
Widget : missing device - Last N hours traffic
Hello, Few of my devices (firewalls, servers, ...) are missing in the drop-down list when I want to add a widget "Last N hours traffic" in a CCTV dashboard. I have 2 fortigate firewalls configured the same way (fortigate, snmp v1). In SNAPSHOT page : both show interfaces, RX/TX, ... values (interface tab). But only 1 appear in the drop down list of CCTV Dashboard WIDGETS. 1 firewall device appears in widget but not the other: The missing one in Wigdets is this one : I already have restarted OPManager
Possible to limit how many filters can be seen
Currently, I do have a problem, with all the views currently in our installation. Thee are to many, and did takes rather long to find the one needed. I have thought of 3 possible solutions, but as far as I can see, none of them is possible. However, I am not sure if it not possible, or I just can't find out how to do it, so I'll just ask the questions: 1. There are some views that are builtin, for example: My overdue requests, Requests pending my approval and so on. Is it possible to delete these
OpManager ticket open - NOBODY is taking care of it
Hi, I have the ticket 4408820 open and it's about one month I am asking updates, but nobody is taking care of it. Let's see if opening a problem in the Forum area helps. Thanks
Problem(s) in setting criteria for a notification profile
Hi, We're using opmanager v9200. If I open up the editor 'Edit Criteria for Profile ...' and want to select an option like "When any ... URL is down" the application says: No URL monitors have been added for this device. If I try to the option "When any ... Windows Service is down" I get an unusable list of windows services that aren't being monitored on the device. I won't get the same error message like above: No URL monitors.... Some of the Windows services listed are even non-existent in our
Outlook Integration
Would it be possible to have the option to integrate the Technician Schedule with each Technicians Outlook Calendar to provide a 'real-time' and accurate view of when Technicians are available or not? And the option for another Technician or Admin to edit a Technicians availability, for example, as the team leader, i am unable to add Holiday in to SD+ for one of my Technicians.
Content matching with File system monitor wont work
Hi! I have tried to set up a content matching with the File system monitor. I can get it to work on one Linux box, but not on another. I tried using root account on both machines. For the machine were it wont work: * It seems it can find the file correctly, and it displays the changes in file size. * If I enable "Do file/directory age check" and set it to 5 hours, it immediately reports the device as down, and that the file is older than 5hrs, although the file is less than 2 minutes old. *
VM/host & guests scanning
I use serviceDesk plus 8.1 trail version I ask when i scan my network or domain, if i have physical server which has several VM/server inside, after the scan end, what will exactly appear with the result in IT assets? - The scan will count and appear only the physical server? - The scan will count and appear the VM/ guests servers without the host server? - The scan will count and appear the VM/ host and guests server? i used oldest version of serviceDesk plus 7.6 and this is one of the biggest
Opmanager Device Licenses
Hi, I am monitoring a vmware host and it has a guest server that is also a domain controller. If I set the guest to be a domain controler does that use one or 2 device licenses? Thanks Steve
Event ID 4625 being logged - bad username or password
Hi. We are running ServiceDesk+ 8.1.0 (build 8101) on a Windows 2008 R2 server and keep seeing Event ID 4625 logged in the Security Event Log - the account name is shown as a single Chinese (I think) character and the reason for the event is "Unknown username or bad password". This appears to be generated by E:\ManageEngine\ServiceDesk\jre\bin\java.exe Here is a screenshot of the error: Has anyone else come accross this before, or have any suggestions as to why this is happening? Many
Business Rules & Approvals
Provide a way to create a business rule that will look at the request type and then enforce an approval. We have request types for "Access/Permission" and "Change/Modification". It would be nice to be able to have tickets with these request types have an option to require approval. It would be even better to enable the rule to be customizable so that it is not all or nothing. In certain cases, it may be okay to allow an access request through without requiring approval. Another feature that we
Unable to login to mobile client
After upgrading to 8.1 patch 7 I decided to have another look at the web based mobile client, and when I get to the Login page I can only get login if the account is tied to a domain, rather than with teh standard login where the account can be SDP local. Was this intentional , and if so when do we get mechanism to login using SDP only again for mobile client , OR have I missed something ( again ) with Mobile client. Thanks, Andy
Work Calendar
We would like to change the calendar to start on Saturday through Friday. Has anyone tried to this before
ServiceDesk API servlet query
Using the API, how can I perform a query? for example, I want to retrieve all open requests. Then I could loop through that list to then read each individual request: http://myserver:port/servlets/RequestServlet?operation=GetRequestDetails&workOrderID=number&username=user&password=pwd&DOMAIN_NAME=mydomain&logonDomainName=AD_AUTH
CSV import fails for IT/Non IT Assets for all technicians
Hi, I gave to some Technicians the "Site Admin" role, but when they try to import IT assets from a csv an error occurs: Error : java.lang.Exception: You are not Administrator, creating new user permission is not there for this role I found a workaround, adding a column in the csv file with a "fake" user. I created it within the same Site and Department of the Technician. But this is a little complicated to manage when I have to import a lot of assets. Is there a better solution or workaround? I
Repeated MySQL errors in eventlog form
Greetings, We are having an issue with our Windows Server 2003 R2 that is running our Eventlog Analyzer. We are seeing around forty errors an hour from MySQL in the application event log. The error is: Event Type: Error Event Source: MySQL Event Category: None Event ID: 100 Date: 2/17/2009 Time: 9:59:33 AM User: N/A Computer: ...APP3 Description: ../mysql/\bin\mysqld-nt: Incorrect information in file: '.\eventlog\comp_syslog_hr_trend_tmp.frm' For more information, see Help and Support Center at www
ticket closure and approval parts
hello i have two question if anyone can help please. 1- when i close the ticket, small window shows up " acceptance of the closure" what does that means? 2- inside the ticket , when i go to action button, there is a " Submit for approval " , what is this part for ? thanks in advance. Ahmad
Dashboard Data Extraction
Is there a way to extract the dashboard data so that it can be displayed on an intranet as realtime stats? We would like to implement this in our company so that our users are able to see how busy we are as a team and show our current open tickets and their status.
IPSLA Time Passed
Hi, I have a number of IPSLA monitors configured on Netflow Professional version 9.7 most of them are no longer displaying any result and the Next Poll Time is displaying Time Passed. Both Netflow server and the routers uses the same NTP server and sh ip sla statistics is returning positive results.
DROID apps store
We were able to download the APP and install it on our DROID phones. The Admin profile can sign on without a problem but everyone else can not sign on. we all receive an username or password in incorrect We are not AD based We are using the current version 8116 Anyone else have this issue?
Service Fields
I was creating a new template for a service request and did a missprint in a an option of a service filed (the new one that I drag-and-droped to a form). How can I edit this module or fully delete it? I can create a new one but their names will be the same on the left panel and will always confuse me.
Continuous Configurations
Is there a way to create a configuration where the target computers can be modified, after it has been set to deploy, without having the configuration push the software to targets that already have the software. Example: New software is being pushed to the enterprise, lets use Java for this example. You set the configuration to push 10 systems. I want to add more systems to this configuration with out interrupting/changing current systems process. right now I have to create another configuration
OpManager - Many False Positive Alerts and Delayed Positive Alerts
We have been demoing out OpManager 9 for the last couple weeks and the setup looks ok. However, I frequently receive SMS messages (sometimes 30 at a time) that state: Attention - Host name Message: Device not responding: Probably down or busy Device - Host name Category - server/router/etc. Error Condition: Attention If I check the status of these hosts, even immediately after receiving these alerts, I can ping, SMB, RDP or SSH these devices just fine. On the opposite end, we did have an outage
Netflow Analyzer not showing all interfaces
Over the weekend we replaced our Cisco ASA 5505 with another one and copied the configuration over from the old unit to the new (no changes). Netflow Analyzer was showing the old firewall's interfaces with a 'down' status, so I just deleted the router in Licensing Manager, assuming the incoming netflows would repopulate the interfaces on the new unit. However, only two of the four are showing up, and they're the two I'm least interested in. The firewall has inside, outside, dmz and failover
MediaNet
Would like some information on how to get medianet working on Netflow. We are receiving the video traffic from our router and can see reports if we install scrutinizer trial version. Netflow Version 9.6 Build 9600. When we point the router at our netflow server we can't see any traffic under the medianet tab.
last logged user's ip address and MSRA
Hello Support, I requested the following feature. Very often users need remote help. We use MSRA (Microsoft Remote Assistance) for that: msra /offerra ip-address [or hostname] It's a free and very useful. But sometimes it's not easy to determine user workstation ip address. Why ? This question will be skipped (DNS/iventory ip can be not correct). We need quickly identify this ip address withour asking of the user. Would be nice if you will keep the last user logged ip address in ServiceDesk and
Purchases recieved problem
We have been attempting to use the Purchase module in SD Plus. A purchase was entered with a mistake in the quantity of one item. This purchase ordered has already been marked as recieved, but the quantity is wrong. How do I edit the PO, change it to the correct quantity, without recieving the message saying the amount purchased cannot be lower than the amount recieved?
Associate more than one change to a request v8116
I cannot seem to associate more than one change to a request. Once a single change is associated, the Associate Change button changes to View Associated Change. I would like to associate a change raised by the request. I thought I could circumvent this by creating a new (second) change first and then associating a request from the change. However, when I view ALL to associate the request, the request I would like to associate to is not in the list. Please advise. Thanks.
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