Report Total group time spend on a ticket
hi,
Is it possible to
calculate the duration of an incident for a specific group or for a technician ?
For instance in this ticket the query or stored procedure would return 2 lines :
11:27 - 11:30 => 3mn for the group EUDC infrastructure
11:46 -11:30 => 16mn for the group EUDC application
Iwould like the total time spend on a ticket or request for a Group or a technician
Any help would be appreciate
Regards,
Eric
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