Report on activesync users
Hi there, Not sure if this should be in this forum, or the Exchange Reporting Plus forum.... I am looking for a way to report on all my activesync users and what devices they have enabled. My environment is Exchange 2007 running on Windows 2003 and Windows 2008 R2 Domain controllers. Thanks in advance, Rowan.
Unable to Save template
When editing a Incident template that I just created today I get the message unable to save template. What may cause this?
Traffic graph for specific adhoc host
Hi, I'm new to Netflow Analyzer, hoping you can answer a question for me. I am collecting data from all round our network, and want to graph the total utilisation for traffic to or from an individual IP address. I can create an IP group for this, but that will only display data gathered in the future. I can use the search function from the Dashboard view, but that just gives me a tabular view of data volumes for each conversation the IP address is involved in. Is there a way to create an adhoc
File Audit - All activities report?
Is there a report to show 'All Activities' from Server/User/Share perspective? Now, I can only generate Change/Created/Modified/Deleted reports separately. I want to have a report to show all activities at a specific time.
Total report
I want to make an report of 100 servers and al the this components have to be in it, 1. CPU Usage 2. Memory Usage 3. C: Drive 4. D: Drive 5. E: Drive 6: Availability But i cant make an total report of it, i have to click on every component to save the image, Isnt there a way i can see all the components at once ? Cause this takes some valuable time ! Greets !
Monitoring via Trap - "healthy uptime trap notifications"
I've seen a few systems constantly sending out traps for "uptime", and right now we have a polycom device that is sending traps every few seconds. The trap is just a normal notification of "uptime". I did a little googling and have reached the conclusion that this "reverse polling", has been deteremined to be faster than polling (such as ping tests). So I seem to be faced with a decision. Which is, if I open SNMP to this network device, then I'm going to be flooded with traps. Traps which opmanager
SMS not being received
SMS notification test says "Message Sent" but it's never received. Using a Nokia 6310i on Windows 2003 R2. Sending direct from the phone works as expected
Regarding User Account Priviledge
Hi All, Please advise what are the exact priviledge we need to give the Active Directory user to monitor the Windows and linux System Most of the places i noticed, Domain admin priviledge assign to AD user to monitor the windows system adn root for Linux Please Advise Regards Adnan
Cannot add Windows 2008 R2 hosts.
In adding hosts, I can add all "flavors" of windows and unix hosts, but Win 2008 R2. These servers are no different than any of the others, DNS, AD account, RDP settings, but Eventlog analyzer reports rpc timeouts only when attempting to connect to the 2008R@ systems. All others work fine. Any ideas? Thanks!
How to collect logs from an oracle DB with multiple istances
Hi, I have to collect logs from a DB Oracle with a single IP address and multiple istances configured. What can i do? If i go to application -> add oracle it ask me only the host name, but i can't insert my istances name. Thanks a lot Andrea
Maximum size inside the ticket SDP
It is possible to increase the maximum size of data that can be inserted into the body of a ticket?. At present this in 64KB The size of the description being Greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html I have MSSQL Where you make the change? Regards, Mauricio
Hotfix 7914 released
Dear Customers, We have released the hotfix 7914 today. Refer the below link to know the list of issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7914 Here you can download the hotfix 7914 http://www.manageengine.com/products/support-center/service-packs.html Refer the below link to find the upgrade instrcutions http://www.manageengine.com/products/support-center/faq.html#upgradeservice Thank You Regards, Arun SupportCenter Plus
Microsoft CRM
We are considering your software to be used as a help desk solution for our company. Currently we are using Microsoft CRM and was wondering if your software can intergrate with this software package?
Hangs at updating Request
ServiceDesk 8116. When update the information on the request window pops up, "processing" and then nothing happens .. how to fix?
ADSelfService on Blackberry / Mobile Devices
Hello all, just wondering if anyone has had experience with ADSelfService and mobile devices? In particular Blackberry mobile devices? We've recently rolled this out to all our users and one question which keeps coming up is "Can I access the website on my Blackberry?" I've tested on several devices by navigating to the self-service login page however after logging in it just appears to hang on "Loading...please wait" Any suggestions? Thank you
Unable to change the Device Name: Full FQDN is not displaying
Hi Team, In my working environment am using Manage Engine NFA Current Version : 7.7. While adding new devices, NF takes is automatically with the IP as Device Name. When i tried changing the Name, NF automatically searches for domain and its mentioning like abc.tm.net.my or abc.yourdomain.com. I tried giving the full FQDN of the device name. But still its automatically renaming to the above mentioned names. But previously configured Device has full FQDN configured correctly. Kindly suggest. Thanks
Custom report page size
Hi all, I noticed this was answered on this forum back in 2006, but thought I would ask again to see if things have changed since then. Is it possible to adjust the page size of the reports that are produced, as when they are printed from pdf etc they only fill about 2/3 3/4 of a page before printing on the next page, this is on A4 paper Thanks Lee
Unable to install OpManager NetFlow Plug-In
When attempting to install the NetFlow Plug-In receive the error: "Insufficient disk space. ManageEngine OpManager NetFlow Plug-In needs a minimum of 150 MB." There are 106 GB free on the drive. This is being installed on a Windows Server 2008 machine. Thank you for your assistance. Rob
SDP Support for iSeries and Xen Servers
Hello, I'd like to know if there is support for scanning of iSeries or Xen servers. SDP seems able to notice that these servers exist, but routinely fails to audit them. Are there any add-ons or software that we can load that will make this work? Maybe a setting somewhere that needs to be changed? Thank you, Dan
Running a System command via localhost?
Hi, I try to run a batch-file from the server that runs OP Manager. The batchfile starts a puttylink ssh login and send a reboot command to the linuxbox, running this direct from the Windows CMD prompt works. @plink -T root@10.0.0.200 -i private_key.ppk sudo /sbin/reboot In OP Manager I created a notification profile that should run a program, where I entered C:\somedir\reboot_serv1.bat under "Command Name" 4. In OpManager Notification profile, create a "Run Program". Against the "Command Name" provided
service Desk plus restoring issue
Dear, We have bought Professional License of Service Desk Plus 3 months Ago, Registered on Email: sale7_sa@hotmail.com Here is the issue: We re-installed the Service Desk Plus (as we formatted the machine) 8.1.0 Build 8111 Version, and while trying to restore from Restored Data, as procedure given on Service Desk Web, The message Appears "Trying to restore data" then the Cmd Prompt and restoring box goes off. I have tried many times with about 4 different Restored Data Files. Note: No error Comes,
Is there a way to customize the login page of ServiceDesk Plus without breaking pass-through AD authentication?
Is there a way to customize the login page of ServiceDesk Plus without breaking pass-through AD authentication? I tried the method described in the FAQ for customizing the login page by changing web.xml to point to index.html instead of Login.jsp but when I do that, it breaks Windows pass-through authentication with AD. I want to remove the external call to www.adventnet.com for a gif file because it is causing issues here.
Execute batch file with elevated permissions?
Is there a way to run a batch file, or a program with elevated permissions? I know that when installing software, you can set up a admin level account to run as. Thanks. Dave
Active Directory Settings
Hi there, I am trying to find the settings where Desktop Central comunicates with Active Directory in order to pull up lists for users and groups. I went to make a custom group of users, and noticed that the list of users that it shows from Active Directory versus what we actually have currently, is way out of date - meaning somewhere along the line a setting has become invalidated (I'm thinking password expired), but I have no idea where to make these adjustments. I've searched Google and
Desktop Central Configuration Alerts
I am testing the use of Alerts to notify users of pending expiring passwords. I setup an alert as shown below (Pic1). Some questions about the Alerts. 1) My goal is to begin notifying the user at 7 days till their password expires, but to notify them daily until the last day. Will this Alert function like this? 2) Is the setup of this Alert perpetual? Our password policy cycles every 60 days. Will the user be notified in the future each time their password comes due for expiration in 60 days then
Old Robo Requester
Hi For a while now we have been using Robo Requesters to sinlge out inactive users, disable them and move them. It is a great system. Because of lack of manpower for a while the RR's have not been processed and we are picking this up again. Result is, a lot of RR's have run and are on workflow status Raised. We have continued with the latest raised RR. The older RR's contain the names of users that have now been processed and are no longer valid. The list is polluting the view and I would like to
Performance on our main probe
Hi, We are running OPManager 9 enterprise edition, build 9200. We are experiencing a very slow respons on the probe when browsing around, and wanting to add new devices. The server OS it self runs with not much load. What is considered as a heavy load on the probe OPManager wise? From Support on our probe i have this information: RAM Size : 8.00 GB Processor Details : Intel(R) Xeon(R) CPU L5520 @ 2.27GHz Windows Kernel : 64 Bit Total JVM Heap Size : 371 MB Used JVM Heap Size : 170 MB Free JVM Heap
Workflow Approval for Line Managers
Could the workflow for approvals be extended to include the users line manager, as many processes and approvals do not require the department head level of authorisation to proceed. There is currently an operator $DEPT_HEAD$ which will assign the users department head as the authoriser. An additional operator for $LINE_MANAGER$ could be added to assign the users line manager as the authoriser. This line manager could be imported from the users active directory account and displayed in the my
how to show the request link on the task
The tasks when added to requests are so confusing!! everytime there is task associated with a request, is there any way i can show the technician some link to the request itself in the email notification for task?? if i have a request template where i have tasks created initailly, everytime i use that template, all task notification emails will be send to the technician. But they have no clue as to which request this task is associated to. is there any way i can do that so that the technician know
syslog alarm message
Hi, Is it possible to use just some parts of syslog message to be presented in "Alarm message" ? Syslog message is very big and I want to show just some info from it. So instead "$message" is there any other switch to use ? thnx,
Can't add new product
When I click "Save" nothing happens!
Netflow and NCM Plugins do not work after update to 9400
After following the directions to update from 9200 to 9400 I have found that both by NCM and NetFlow plugins no longer work. Attempting to "jump to" just brings up a page cannot be displayed message in IE. I attempted to update my Netflow to the latest version (9000 to 9700) and it indicates the PPM is incorrect for this version. The NCM update (batch file process) indicated it was successful however it does not appear to be so. Anyone else have issues with this?
After Upgrade unable to Monitor ESXI
Hi All, I upgrade the Opmanager from 9200 to 9400, Its working find for few hours after upgrade. Today morning i am not able to monitior the vnware infrastrcture, i am trying to rediscover it from getting the error message unable to monitior the ESXI contact to support By the way i am running the eval mode Regards Adnan
Update the Device Notes
Hi All, We have almost 1200 devices, we want to update the Device note (Ex: Region, Country, Location, Building & etc). Any idea how i can update by one shoot Regards Adnan
Integrate two SD+ instance
Hi, Due to M&A activity, we have a requirement to integrate two SD+ instances in one. The user authentication is done using AD as backend. The two AD forests and domain are now integrated and users of both SD+ are now using same AD domain. I would appreciate any help to know:- 1. Is this possible to integrate both instance? 2. Is it possible to import data from one instance to another by assigning a new Request ID (since request id's overlap in both the instances) If any of above is possible
Tickets Not Created Via Email
We are using an email address "helpdesk@abc.com" for emailing help tickets. The tickets are not being created in SD when an email is sent to "helpdesk@abc.com" Why would this be?
ServiceDeskPlus Pickup Request
Is it possible to pickup a request via email? ie. if I reply via email with a keyword like "pickup" to a request it would use my email to assign me the ticket? I might be able to do so via business rule?
Inventory Report
Hi, It would be nice if in the next service pack you allow generating inventory reports based on Vendor,Category and Business view. For example I would like to be able to generate report for all 3Com switches only Regards, Ramzi
Is it possible to apply a License to an IT component?
In our company we use servers which have modular decoder cards which have their own firmware licenses enabling different features. We have all the licenses in Service Desk and have entered the decoder cards as IT components, but we don't seem to be able to assign any software licenses to the components. Is there a way to do this as we would like to track which license is assigned to which card, and when it expires? Thanks
MCAL licensing
Hi, We are using StoreGrid a back up system by Vembu, It issues MCAL (Monthly Client Access Licenses), they expire monthly. How do I incorporate this when I do a PO and if there is a way I can see if they run out? Simply put when I buy licensing through PO and associate to assets, I want it to be used up per device and alert me when I run out of licenses. here is a link to the software and licensing explained by Vembu: https://storegrid.vembu.com/online-backup/sp-help/PageHelp/mcal-utilization.html#mspeus-util
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