Verification Code adn Pre Enrollment
When using Q&A validation - we can import/pre-enroll employees and import the Q&A's. We need the ability to pre-enroll employees and import the verification code email address. I do not see where we can preload the email address used for verification code validation. Is it possible for us to do this directly to the database or in some other manner? Is that an alternativve version of the enrollment import which can allow import of an initial email address for the validation email and/or mobile
GINA ICON
Icon does not appear in gina. I set a 48x48 pixel icon. I scheduled the customization but nothing changes.
Feature Request to improve the ContractsView section of ServiceDesk 8.1.0 Build 8109:
1. Allow the option to save a custom/default view other than "All Contracts". 2. Add the ability to assign an owner in the Contracts > View Contract page. 3. Add 'Contract Owner' to the ContractsView Page so that the list can be viewed/sorted by 'Contract Owner'.
Images pasting
Pasting (i.e. in Solutions) the text containing images does not insert images into the edit field, just blank rectangles. Can you make pasting images work?
Home > Dashboard shows "No Data Available"
We have more than 200 hosts connected to ELA, and the status of all hosts showed "logging started" This issue has started since 30 Nov 2012 until today. Before that, it was ok. After downloading all custom reports, only 2 reports are having data. But the latest data captured was up to 8AM on 30 Nov 2012. Not sure what is the cause of this issue. Please advice on how to address it.
How to install an SSL cert from Network Solutions
I tried to follow the instructions within the AD Selfservice application and they did not sem to work. I tried the Comodo one. They also had godaddy and Verisign, but the crt data I had did match any of those instructions.
How to make a change.
Good afternoon tell me please, can I change the numbering change? for example, iz1 iz2 ID. With respect for the user.
Description not shown for support groups!
Missing description for Support Groups:
Email Alerts in Plain Text
Hi, Is it possible to have ELA send email alerts in Plain Text rather then HTML. We use a Talaraix SMS Server for our Text messages, when ELA sends a mail to it, it cannot read the mail body because it is in HTML format, can ELA be configured like OPmanager where you have an option to send in either Plain Text or HTML or Both. Cheers, RH
Opmanager ticket updates in ServiceDesk Plus MSP
Opmanager to ServiceDesk Plus integration should be enhanced so that where tickets have been logged though the integration and the device status changes the ticket is updated, rather than the existing method which is for an additional ticket to be created.
Issues with adding Windows hosts
I am having problems adding windows hosts to EventLog Analyzer. I had no issues with the local host the software is installed on or adding the UNIX hosts. I am recieving the error 0x80070005 Access Denied when trying to Add Windows hosts. My environment consists of Windows Server 2003 SP2 and Windows XP SP3 I have tried everything I could find in the troubleshooting tips to include: 1) Enabling DCOM on both the client and ELA host 2) ran wbemtest from the ELA host and was able to connect to the
Warning on colliding changes
Hi I have been testing a bit on SDP MSP and would love if a warning feature on changes could be implemented. If I create one change that is scheduled to, lets say Saturday 1300 to 1500 on AssetID-1 and then an other tech creates a new change scheduled to Saturday 1400-1600 also on AssetID-1 it could be great if the change manager or technician could get a warning notifying him that the changes will collide. Thank you
Problem with High availability
I have some problems with my high availability setup. In my admin page the status for high availability is not running. The status for replication is alive. When I look into the event viewer of the server I see multiple MySQL errors. Please advice what to do. Errors in the event viewer: Slave I/O: error connecting to master 'repl@nlaccsrv02.nl.kworld.kpmg.com:2345' - retry-time: 30 retries: 86400, Error_code: 2026 Slave I/O: error connecting to master 'repl@nlaccsrv02.nl.kworld.kpmg.com:2345'
Where is Solaris FAQ/Install notes
I am trying to get PMP pro working with Solaris, is there a tutorial or instructions on how to do this? Please advise, thanks.
Single sign on don't work
Hi I'm trying to set up the ServiceDesk Plus And would like to use the Single Sign on. I've set it up and imported the users. But when they try to connect to the site http://servername:8080 they get a windows authentication pupop all the time....then if you type in your cridentials it just keeeps poping up until it times out. After that the deafailt logon page for Servicedesk plus shows.
MDM - Multiple Devices Per User
How would you enroll multiple devices per user, such as many of our user having a iPhone and iPad? In once you enroll device under that users name, you can't enroll another drive using the username/email address.
Problems deploying Citrix Receiver 3.3 through Desktop Central.
I am hoping someone out there has had similar issues to what I am going through, but has solved the problem with deploying Citrix Receiver 3.3 to their clients through Desktop Central. Downloaded from here: http://www.citrix.com/downloads/citrix-receiver/receivers-by-platform/receiver-for-windows-33.html The installer seems fairly simplistic, although it has a few custom switches. Information on command line install is here: http://support.citrix.com/proddocs/topic/receiver-30-windows/ica-configure-command-line.html
memeberof attributes
I have googled the whole net but found no solution, every time i import users into our AD it fails to add the group, the group exist in the domain tree under: Mydomain.global.loc>>xxxx xxxx xxxx>>>control>>groups and my entry was: "CN=#groupname,OU=Test,OU=Users,OU=Resources,OU=xxxx xxxxx xxxxx,DC=mydomain,DC=global,DC=loc" but i get the below error: Successfully Created the User, but following error(s) occured. Error In Acessing the group,An invalid dn syntax has been specified. - Error Code : 80072032
russian charset
Hello. My name is Nail. I'm trying to use OpManager 9200. I have a windows 2008 r2 server russian version, which is added as a device in opmanager. SNMP and WMI are configured. I configured event log rules for any application. And when I receive some alarm from event log, the message is not recognized. The problems is in russian charset. I copied the message directly from servers event viewer and see, that it is in 1251 charset. The I copied the message directly from opmanagers both database (mssql
Device notes
Hi is there a way to set the order of the fields in the device notes? Regards, Ramzi
Cannot see if a user locked out
We are currnetly running ADMP build 5231 Is the ability to see if a user account is locked out available in the new version? Our helpdesk find it very frustrating that when they use "HelpDesk - Reset PAssword Console" they are unable to see if a user is loced or are unable to simply unlock the account without having to reset the password. Also they are unable to see if a user is locked from going to "modify user properties" > "account details" tab. They can see all other check boxes but not one for
Enforced GPO report
Do you have a report template to list only GPOs set with the Enforced option?
Admin TAB - Missing from account 'Administrator'
Somehow I have managed to remove the Admin TAB from the Administrator logon. Q. How to I get the back?
How to stop the Netflow service but leave it for further consulting
Hi. We have in production Netflow Anayzer 8.6, and we want to install the new version. But for some reason our boss want to keep this installation and make a completely new installation for the new version. Anyway, the problem is that the old version have to be available for consulting. So, how do I put in standby the service so it won't capture new data but keep the old data and access the web interface? Any idea? Any help, will be appreciate. Thanks. Regards.
Issue with SNORT/BARNYARD2/SYSLOG data
Hi, I'm trying to get our SNORT logs within Firewall Analyzer, without any success... I have tried all SYSLOG format available in Barnyard2, but all appear as "Unsupported Logs Received" in FA. # Barnyard2 Usage Examples: # output alert_syslog_full: sensor_name snortIds1-eth2, server xxx.xxx.xxx.xxx, protocol udp, port 514, operation_mode default # output alert_syslog_full: sensor_name snortIds1-eth2, server xxx.xxx.xxx.xxx, protocol udp, port 514, operation_mode complete # output log_syslog_full:
How to monitor system time
I'm trying to figure out how to monitor the time on a server. Is there not a pre-defined monitor for it?
Preventive Maintenance Task - Wild Card usage
I have a Preventive Maintenance task setup in our Service Desk. In the subject line, I'd like the date to be added when the request is generated. Is it possible to use wild cards to add the current date in the subject field when the request is generated? Thx. Dave
Does NetFlow Analyzer recognise the same traffic from multiple sources?
I plan to monitor the WAN interface of every switch in my system, inevitably the same conversations or flows will be seen by two different interfaces, the source and the destination of the traffic. Does NetFlow identify the streams and allow for this, by deducing that packets between the same source and destination IP on the same ports are the same, or will it add it all up and result in double counting for all the traffic? Thanks.
logging in problem with iphone/ipad
Hi, I'm getting an incorrect username/pasword error whenever I try to log onto servicedesk plus from either an ipad or iphone, this is happening on either the proper site or the mobile version. It works fine from any other PC. I have checked that it's not automatically putting a capital letter at the beginning of either username/password and have checked it's AD authentication and the domain is selected. Any ideas? Thanks
Restoring Data Issue - Urgent
Dear, We have bought Professional License of Service Desk Plus 3 months Ago, Registered on Email: xxx Here is the issue: We re-installed the Service Desk Plus (as we formatted the machine) 8.1.0 Build 8111 Version, and while trying to Backup from Restored Data, as procedure given on Service Desk Web, The message Appears "Trying to restore data" then the Cmd Prompt and restoring box goes off. I have tried many times with about 4 different Restored Data Files. Note: No error Comes, just windows become
export data
Hello, we work on a solution of sales management Cegid and we would like to import contract since the data base Cegid towards the data base Suppot Center +. It's possible? thx
Looking for easier way to ignore Event Log alarms
Hi, I have over 50 Windows servers and I want to have my Event Log monitoring enabled for each one. Unfortunately this generates hundreds of irrelevant alarms every day, like users logging off or printers not being mapped. I know I can add each Event ID individually in the "Event Log Rules" section, but that's very time consuming because it takes too many steps. (I have to log into the server, go into Event Log viewer, find that alarm, note the ID and other details, then to OpManager, create a new
License Agreements
When trying to add a new licence agreement we keep getting the following error. com.adventnet.persistence.internal.UniqueValueHolder Under the Agreement Number. It doesn't matter what we put in this field we get the same error. We've tried rebooting the ServiceDesk server but still got the same error.
The report with time sharing.
Good afternoon! Sorry in advance. I'm not English speaker. I'm still learning. How to create the report in "NetFlow Analyzer" which will show, to what addresses:ports there were requests from the IP address with time sharing? For example, through NFDump, it is possible to make such request: nfdump -r nfcapd.20120309 'proto tcp and (host 39.52.93.23)' Date flow start Duration Proto Src IP Addr:Port Dst IP Addr:Port Packets Bytes Flows 2012-03-09 20:33:31.653 0.344 TCP 39.52.93.23:49318 -> 78.108.181.1:80
Tray icon issue
I have noticed that on Windows XP and Server 2003 the screen will occasionally flash. This goes away when the icon is removed I believe this is also causing a performance issue on multiple devices. Is there something I should know?
User guide for 9.7?
I'v gone through what I think is the latest user guide on the website: http://www.manageengine.com/products/netflow/NetFlowAnalyzer_UserGuide.pdf The problem is this is for 9.5 and the it seems there were some significant changes between these versions? Is there a later version available?
Interface activitiets
Hello, When netflow doesn't receive any flow from an interface it will generate an alert. This is perfect. However we have now an interface which indeed doesn't have traffic for a certain amount of time, and generates a message. Is it possible to have this function disabled on a per interface base? Regards, Ed Martens
Worklog Time elapsed report in Servicedesk Plus on demand
Hello, I'm looking for a report that can export me per worklog technician, the elapsed time on a worklog of a change. In service desk plus on demand, i'm not able to perform querries... Someone an idea how i can obtain the required report? Many thanks, Frank
Desktop Central enables you to enroll multiple mobile devices for the same user
You will now be able to enroll multiple iOS devices for the same user. To perform the enrollment steps for the multiple devices, click the following link: http://tinyurl.com/8zcouoy Once the steps are finished the additional enrollment mail would be sent to the specified user. Regards, Vijay.Ch, Marketing analyst| Desktop Central
ADAudit MySQL Database Access
Hello, Can someone please explain on how to connect (using SQLYog or EMS MySQL Manager) to AD Audit mysql database? Thanks, Vinod
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