Hold actions during the night, but keep monitoring for reporting
My goal is to monitor and register full time, 24*7, for use of reporting, but do not want notifications (mail actions) during nightly hours. I have configured downtimes on my adminserver (not the managed servers with the monitors) , selecting all monitor groups available, but they do not seem to work. Mail notifications (also configured on the adminserver) keep coming, and i am uncertain of downtimes affecting reports. I have read in old forum answers that monitoring is disabled during downtime
Sending email to non domain users
Good day, New to ServiceDesk Plus (and Desktop Central).... I am having trouble configuring the mail connector and I hope someone can offer some advise... SD Plus is receiving and sending email to and from my domain users and users who have an Exchange account, but it fails to send emails to a non domain\Exchange user. The users are listed in the SD Plus as Requesters and can log in without problem. I am also using UpTime to monitor some servers and I am using the same email account to send alerts,
Importing asset details
Hi I am currently trialling SDP as a possible asset management solution. It has scanned our workstations ok, and now I would like to update some of the details it couldn't automatically get (e.g. monitor serial number, cost etc). I have exported the details of the workstations from a room through the reports to excel so I can bulk update some of the information. I then save it as a CSV ready to import back into SDP. The problem I am having is it doesn't seem to want to have all of the fields back
Help ManageEngine with Iptables
Hi, How configure my ManageEngine (Analyze) for analise rules on Iptables? Tanks..
High Availability Mode
Hi, Can i Install FWA in high availability mode (either with load balancer or cluser with SAN involved for storage)? thanks,
Can i Edit Requester Role?
I need To Give a Close and Delete permission to Requester , I Try to Edit the Role but i cant its Disabled .. How Can i Do this ?
Ability to edit/delete the request when that request is not assigned to technician or technician is not read the request.
Hi, All, Ability to edit/delete the request when the request is not assigned to technician or technician is not read the request. Thank you in advance.
Interactive Services Detection
I just moved OpManager to a brand new 2008 R2 server and every time it starts I am getting an Interactive Services Detection window pop-up. It says to check with the manufacturer of the program for information on how to fix this issue. Does anyone know how to fix this?
Need to configure lower bound threshold, when interface utilization < 2%
We would like to configure an Alert Profile with a lower bound interface utilization threshold, e.g. alert us when utilization falls below 2%. Is there a way to configure such a threshold? We have NetFlow Analyzer 9.7, build 9700, Professional licenses for 250 Interfaces. Thanks!
SQLException while getting database connection
Hi all I have a fresh install (NEWBIE), done just a couple of minutes ago. I have already commented the IPv6 Entry in /etc/hosts out. System: SLES 9 SP3 While trying to start the server I get the following error message: de-asi:/opt/AdventNet/ME/OpManager/bin # ./StartOpManagerServer.sh This evaluation copy is valid for 29 days inside addon check SQLException while getting database connection. Check if database daemon is running java.sql.SQLException: Unable to connect to any hosts due to exception:
Restriction based on IP Address (Laptops)
I need to apply a security policy only when the user is in a particular IP range and remove it when they are not. It is assumed the user will reboot when they move locations. Can this be done? Cheers, Andrew
Create a dynamic group and then apply update?
Hi there, I am new to Desktop Central, so please forgive me if this is a basic question. I am also just started this job,and I've inherited a network that is somewhat of a mess. What I would like to do is locate all the Windows machines on my network that have a certain software installed, automatically push the update. For the sake of argument, lets say the software has the name of SBN.EXE, I would like to have Desktop Central create a dynamic group of the machines it finds this installed, and
associate incident / change the filter
Hi all, how can I change the filter, when associating an incident to a change?? => attachment thx stephan[/img]
Apps not showing up in App Catalog
I'm testing out MDM with Desktop Central on my iPhone 4 with iOS 6. I've added the app "Free Translator With Voice" to the apps repository as a test and distributed it to my group. I got the email recommending I install the app, but I have zero apps available in the App Catalog. Also, I had previously added this phone and removed it later leaving me with a blank icon for a second App Catalog - how can I remove this? When I trigger the jiggling icons there is no x on it's corner.
Disconnected Network
We have a segregated lan that is not allowed to connect to the internet. LAN #1 is connected to the internet LAN #2 is disconnected from the internet. Is there a way for Desktop Central to work on a disconnected network? Would there be a way perhaps to use an external harddrive to copy the patch database and windows updates from LAN #1 to LAN #2 or some similar process? Thank you.
Patch Scan Failing
I have installed desktop central 8 on 4 computers. I have turned off the firewall on all the computer and the server. I have checked to make sure the patch download folder is receiving new updates. but every time i tell it to run a patch scan i fails. I have attached a screen shoot of the error.
How to Migrate OpManager and Service Desk to another Server
HI, I need to migrate Opmanager and Service Desk to a new server. Exist some manual to do it? Thanks, Robsom
One product with overlapping Contracts
Hello, Here is the scenario I wish to support. From what I understand I dont think the support center product can currently support this scenario, but perhaps I am wrong. We have a virtual server product and customers may want to purchase more than one (2 or 3 for example). For each product instance a separate contract is required that has an active period. The active period of the different contracts could be overlapping. All the contracts are pointing to the same product. As I work around to
Unable to change the group and technician
Hi, After the upgrade of Manage Engine Service Desk Plus to 8.1 Latest Version. Once the user has created a Service/Incident and it has been assigned to a group and technician the request is than needed to be transfered to a higher level when you try to change the group and technician within the request without clicking on edit you are not abe to view the groups or a technician. Could this be a bug?? How could i fix this issue the previous version didnt have this issue. Any help or advise
Technician contact info is viewable by requestor.... Not good. This must have changed from previous versions.
We purchased SDP in February of last year and really like it. We have kept our upgrades up to most current and am awaiting SDP 8.0. However, something changes between February and up to last upgrade that is a bit disturbing. I was shown today that a requester with SDGuest rights only can click on the Technicians name in the correspondance header of the call and see their extension and their cell phone numbers. This was something we were worried about back in February but was shown that it would not
Bandwidth Utlization of PC
Guys, This should be a noob question. How can we check the bandwidth or traffic flow from a PC to another PC connected in between by a Metro Ethernet. This is monitoring activities of the pc's and the utilization. Thanks.
How to configure Blue coat AV proxy log
Does firewall analyzer supports Blue Coat AV proxy? If so how to configure so that all events are filtered in firewall analyzer. Also advise if its fesible to extract events based on virus infected connections.
JMX appliction monitoring Glassfish 2.1.1 not working
[04 Dec 2012 15:51:10:501] SYS_OUT: numconnused-highwatermarkinfo.getType()1info.getDispType()0 [04 Dec 2012 15:51:10:501] SYS_OUT: numconnused-currentinfo.getType()1info.getDispType()0 [04 Dec 2012 15:51:10:501] SYS_OUT: inside apply threshold [04 Dec 2012 15:51:19:704] SYS_OUT: CONFEXT select * from AM_ARGS_10000021 where resourceid=10000065 [04 Dec 2012 15:51:19:704] SYS_OUT: TYPE: GlassFish [04 Dec 2012 15:51:35:220] SYS_OUT: JMX: Inside the checkAndRegisterJMXListeners method 10000118 [04 Dec
JMX_Application connector is partially working (glassfish 2.1.1) but does not let us monitor http-listerners
We have configured manageengine to monitor JMX Appliction and everything works until you add specific attributes you want to to monitor. Se below com.sun.appserv:name=http-listener-1,virtual-server=server,type=http-listener,category=monitor,server=C1_N1_I1 Se attached file also Here is the logging in STDOUT.LOG under C:\Program Files (x86)\ManageEngine\AppManager10\logs\nms [04 Dec 2012 15:51:10:501] SYS_OUT: numconnused-highwatermarkinfo.getType()1info.getDispType()0 [04 Dec 2012 15:51:10:501]
Adding ping checks for servers not online yet
I'm trying to do a bulk import of servers that will be coming online in the next few weeks. Is it possible to have it not fail to add them if it can't currently ping?
Changing Home Folder in ADManagerPlus, but specified drive letter not applied. How do I fix this?
When changing someone's home folder, the specified drive letter is not applied, and becomes blank in AD.
ADManager Plus Version 6.0
New installation of admanager v 6.0 Windows 2008 Standard I installed admanager v 6.0 and my admanager services crashed three times in a 24 hour period. This is also an issue on our current admanager server so admanager support recommended install a fresh copy of version 6. That didn't seem to help. Anyone have this issue and if so any recommendations?
Customization
Please give me your feedback on the below mentioned:
ADSelfService Plus 4.5 build 4570 Released!!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 4.5 build 4570, equipped with a smart new feature – 'Password Synchronizer'. Feature: Multi-platform Password Synchronizer - Synchronize Password/Account changes made using ADSelfService Plus with 'IBM i/AS400' and 'HP UX' systems. Fixed: Issue with 'Manager Field' selection in Self-Update. Issue in displaying 'Password Patterns' in Password Strength Analyzer. Audit Reports - Sorting and Export related
Unable to install GINA - Fatal Error
Hi there, I'm having difficulty getting GINA installed on several machines in our network. When I run the GINA installer these machines go into the "Error Occurred Machines" section with the following error "Fatal error during installation". Tried installing manually using the ADSelfServicePlusClientSoftware.msi but not able to install that way either...keeps coming up with "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact
Integrate SelfServe with Servicedesk
Linking the two together would enable the same set of details to be used in both applications. This would save having to constantly update two sets of data. This is especially important with Users, departments and sites. Would also allow ADSelfServe to set tickets for in ServiceDesk to enable monitoring of staff competence for example if more training is required
Report ServiceDesk Plus reallocation of ticket
Hi, Is it possible to get a report telling me the tickets that were assigned from a support group to a different support group? SDP 8114 Professional MSSQL Thanks, Mauricio Fuentes
Notify requester when technician has been assigned
Is this possible? We would like the requester to know that their ticket has been received and assigned to a tech as sometimes we can't respond to the ticket right away.
Moving OpManager Databases
Afternoon, I currently have a project to migrate the databases that OpManager Central and our 2 Probes utilise onto a different SQL Database. I am comfortable with migrating the databases I just need to know what config files I need to amend on the Central and Probe servers to facilitate this? Thanks, Scott.
Silent Uninstall Strings needed
Hi all. I am looking for some help I need silent uninstall strings for Yahoo Messenger and Google toolbar Any help would be appreciated Also, is there a resourse I can go to, to find these silent uninstall strings?
Mail Fetch Locks Every Few Days
We currently have to restart the Service Desk Service every couple days. Otherwise we stop receiving incoming tickets from our exchange server. Service Desk is configured to retrieve emails from our exchange 2010 server using pop3. Restarting the service always fixes the issue for a few days. This has been going on for quite some time (years) updated to the latest releases has never fixed the issue. We are running the 8117 release and still see the issue happening. Recommendations?
Hotfix 8119 Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the Issue that got fixed in this hotfix. Issue fixed in 8119 SD-48237: If customers have customized the header logo, then when upgrading to the latest build would remove the customized image. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Regards,
How do i use netflow analyzer 9 to show the throughput of my WAN connection on DSL Router
How do i use netflow analyzer 9 to show the throughput of my WAN connection on DSL Router? I'm trying to determine the average throughput that my company uses.
Windows 2012 Hyper-V support needed
Hello ME. Could you please add support (recognition) for Windows 2012 / windows 2012 Hyper-V to OpManager? Thank you. Br Jørgen
How to change opmanager's system time ?
in opmanager version 9.2 . the system time is different than the server time. also there is no option the change time settings from web interface. i tried to add some extra lines on wrapper.conf file and restart the service & server but it didnt work. Note: the server regional settings are all english. because of that bug when we get traffic reports it shows wrong times in the report. How to fix that situation ? Thanks.
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