Service categories
What is the difference between IT Service Category and Business Service Category? Can you give an example of each service category? Thanks
Firewall Analyzer Configuration
Hi, I want to know after we configured firewall device through Firewall Analyzer and it started logging automatically is there any other specific configuration needed to set ? or every important config will be done automatically ? Cause i can see many reports that automatically generated from Firewall Analyzer . Best Regards
Problem with reports
Hello, I'm having some problem with reports on my ME Service Desk, here is the error I'm getting: Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com net.sf.jasperreports.engine.JRException: java.lang.IllegalArgumentException: bandOffsets.length is wrong! at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62) at net.sf.jasperreports.engine.util.JRImageLoader.loadImage(JRImageLoader.java:274)
Specialist and manager at the same time
Can you please make it possible for the user to be a Support Specialist and an Account Manager at the same time? After trying to add a certain user as a Manager to a client, I couldn't find them in the list. I added their name in the Managers list, system even filled all info for me, and after that user lost all rights to manage support cases and disappeared from the Support Specialists list. So... If user is registered as a Support Specialist, they can't be assigned as a Manager to a certain client.
Specific reports SDP 8110 Professional version
I need a report to tell me how many tickets were resolved within 24 hours and another report that tells me how many tickets were assigned within 1 hour. Can you help? SDP 8110 MSSQL Thank you very much, Mauricio Deshacer cambios
200% Utilisation.
I am currently seeing 200% utlisation on an Bt 21CN EVC of 10Mbps. The EVC has been created as shown below. nterface GigabitEthernet0/0.4094 description **WN-FK WNWAN01-FKWAN02** bandwidth 10000 encapsulation dot1Q 4094 ip address 172.16.100.17 255.255.255.252 ip flow ingress ip flow egress ip summary-address eigrp 10 10.19.0.0 255.255.0.0 service-policy output SUBINT-EGRESS When I look at the utilisation graph I see the interface is currently identified as 10Mbps but the utilsatio is over
Adobe Flash Player 11.3.300.257 not available yet?
Hello community Adobe recently released Adobe Flash Player 11.3.300.257. I have synchronized the Desktop Central DB, however, at the moment only version 11.2.202.235 is offered. Is there a reason for this delay? Thanks for explaining this to me.
WorkStation and server audit
we have some servers in our network that we need them to be present in our SDP assets DB but we don't wish SDP to scan them and report them as scan failed. is there any flag or attribute which we can set to inform SDP not to scan those workstation. thanks.
Unable to take the backup of ServiceDesk Plus
Hi, We have the below error two days in a row, both front\back end servers appear to have ample disk space despite what the error suggests. The logs I found in the BIN directory do not give any clues. Can anyone suggest a solution or next troubleshooting steps? java.io.IOException: There is not enough space on the disk at java.io.FileOutputStream.writeBytes(Native Method) at java.io.FileOutputStream.write(Unknown Source) at sun.nio.cs.StreamEncoder$CharsetSE.writeBytes(Unknown Source) at sun.nio.cs.StreamEncoder$CharsetSE.implWrite(Unknown
Error in reporting on demo site
Hi I get the following error on the demo site type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162) org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
Possible JavaScript issue
Our developer may have found a possible issue. Please advise... There is a weakness in ServiceDesk Plus’s handling of Javascript in e-mail-generated tickets. You can sneak script into the subject line of e-mails sent to ServiceDesk Plus: (see screenshot labeled - Txt in Sbjct scrnshot) The script will not be shown to the user and it will be executed when the ticket is displayed: (see screenshot labeled - Test test test) The script can be seen in the request list if the sender doesn’t put enough
Run script after Installing software not working
Hi, I am having a problem with running a post install script for Microsoft Office 2010, the script is designed to pin shortcuts for Outlook, Word and Excel on the task bar and start menu. The problem i am having is that the script does not seem to run, i have tried changing the command to try and run any kind of vbs or bat and still nothing, can someone please advise what i am doing wrong or what i need to change. i have tried the following: (DCS=desktopcentralserver) <DCS>DCSWRepositoryOffice_2010Standard.WWscript.vbs
Can I send a report to my file/print server?
Hi, I have scheduled my first batch of ADManager Plus reports and they have processed OK. The only problem I have is that the reports have not been generated in the storage path I specified. I am trying to send them to my file/print server so that I can use them for further processing. Regardless of what I put in the Storage Path field the reports are always created in my C drive. I have coded the following in my storage path: \\ottoukfp\i_drv\osg Can this be done and if so what
Hotfix 7913 Released
Dear Customers, We are happy to release our next hotfix 7913 today Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html New features and issues fixed in this hotfix list is available here Click here to find the upgrade instructions Thank You. Regards, Arun SupportCenter Plus
Turn off automatic ticket creation without shutting down mail fetch?
As in the title, is there a way to turn off the automatic creation of tickets when mail is fetched? We would like to be able to keep notifications on that alert requesters when a ticket is created, and allow for automatic addition of replies, without a ticket being created for each and every item that gets e-mail to our Helpdesk mailbox.
How to allocate consumable licence
HI, I have a software that I use for backup name Storegrid by Vembu. I by CALs that last a month. For each station Store grid is installed it uses a Monthly CAL every month so lets say if I had one station that had storegrid and I bough 12 CALs I am good for the year, and if I install this software on two stations the same 12 CALs will be split in to 2 and used up in 6 months. I would like to asset this in Manage Engine, can some one explain to me how to do it?
Requester Details issue
Is there any way to edit or remove the Default Requester Detail fields that appears on Incident template? also Please tell us that How can we make a new template for specific person as per our requirements which should not include the Requester Details? thanks
restore error
hello everybody im trying to restore a backup but i have this messages: ******************************************************************************** Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux users : bin]#sh restoreData.sh -c [backup file] *********************************************************************************
error occurred while trying to check connection with mail server
I can not get SDP to work with yahoo business mail. i have tested using a gmail account, it worked just fine. Any ideas? Thanks Jeremy
Opmanager performance is very slow after upgrading to 9200
Hi, I recently upgraded Opmanager from 9101 to 9200, but after that it is very very slow. Also opmanager service is not starting automatically after a server reboot. I have to manually start it using StartOpManagerServer.bat Let me know the reason. Sam Pragash.
Unable to select technician after selecting group
We are having an issue where with some tickets, not all, we are unable to select the Technician once the Group has been selected: As showen in figure 1. Figure1. When no group is selected, all available technicians are available for selection (see figure 2) Figure 2. Or when the Tier 2 Group is selected the available technicians are displayed (see Figure 3) Figure3. The group properties are shown in (figure 4) Figure 4. Support Groups are set to Copy Default Settings for
Op-Manager interface utilization reports provides average utilization of the interfaces but we need to get Maximum Utilization. Any help?
Op-Manager interface utilization reports provides average utilization of the interfaces but we need to get Maximum Utilization. Any help? Regards, Arief
monitor standby FW using opmanager
Hi, Opmanager is not able to monitor cisco ASA 5540 in cluster. We have 2 cisco ASA's , configured in active/standby mode. Recently one of the interface on the active (primary) FW was down which made the services to failover to standby (secondary). since that time opmanager is showing the device as down though we are able to ping the FW from the opmanager server. Thanks, Sridhar
Inactive Users Reports ... for users that just use OWA
Hi, I have this situation: Some users login in the AD just once (in their lives), after that, They just use OWA using a Linux machine browser for example. Inactive Users Reports detects those users as Inactive (It doesnt matter if I select Never logged user or Not). Why does it happen ? If an user put an username and password in OWA, in some manner he is authenticated Best Regards Romanek
Creating contact from template doesn't create an Primary SMTP address only a Secondary (smtp) address
Hi, I created a template to create contacts with an external email address. The contact is created correctly except that the SMTP address is created as smtp (secondary). Exchange Management Console and EM Shell then have warnings that there is no Primary SMTP address. Email is received by the external addressee but I'd like to understand and fix why the address is created as a Secondary (smtp) address instead of a Primary (SMTP) addess. Thanks, Martin
Need Employee ID added as a choice under Logon name format field
We are in the testing stages of changing our logon names to our Employee ID instead of First Initial Last Name. I do have the Employee ID on my templates now, but it isn't a choice under the Logon name format field. Once we have everyone converted over to the new logon name, I will need to start creating accounts that way. Can we get the Employee ID added as a choice in the Logon name format field? I would really appreciate it Kim Day Pikes Peak Community College 5675 S. Academy Blvd Colorado Springs,
Distribution List and security goups cross-domain
Hi Folks, I'm unable to manage DL and Security groups across different domains. Do you know when it will be available on the tool? Thanks, Marcelo
Editing Users Names
Using AD Manager Plus I created a new domain with 370 users. Everything looked perfect until I started creating their Exchange mailboxes. I applied an address policy for first initial and last name, upon checking their aliases I noticed the address populated strangly (r2536526@domain.com). I looked at the users account in AD and noticed the first and last name are in the first name field, leaving the last name field blank. I would really like to get them corrected by moving the last name into
ADManager Schedule Reports within the body of the email
Is there a way to have a scheduled report be emailed and the report be right in the body of the email and not come as an attachement?
How can I modify the Initials attribute in bulk?
I have a need to "clear" the Initials attributes of General tab in AD for certain OUs. How can I do this? Any help/directions/instructions will be highly appreciated. Thank you! JCR
No flows received
hi i am arun ...i am getting continuesly "No flows received" and "flows received" mails from netflow.. what it is mean and how can i disble this alert? please help me
ADManager Plus Database Backup
Hi! We have just installed ADManager Plus on one of our Servers. Now I'm verifying the Backup of this machine. As our Backup Software (HP Data Protector 5.5) has no MySQL Integration I need a different way to Backup the Database. Are there any tools to perform this Operation? I could build a Script that Dumps the Data on Harddisk before we run the Backup but currently I don't have any login data for the mysql Database. Any help or recommendations will be appretiated. Regards, vsnap
Storage Path Field
Hi, I am pretty new to ADManager Plus and have been playing around with the reports scheduler I want to run the 'All Users' report every day and then store the report on our network. The report runs ok but is stored on my C drive regardless what I put in the storage path field. I want to store the report in the following path: \\ottoukfp\i_drv\osg Can this be done and if so how? Thanks Andy
Removing all groups from users in a particular OU
Is it possible to remove ALL group memberships quickly from members of just one OU? I see how I can remove one group at a time, but not knowing all the groups they might be members of, it wouldn't save me anytime over just going into each user and removing it by hand. Is there a way to have ADManager Plus remove all group memberships for all users in 1 particular OU? Thanks, Danny
Delegate changing name
Hi, Is there a way to delegate changing naming fields (firstname, lastname, logonname...) for a user without delegate the hability to select different naming attributes ? I just want that the operator rename a user but can't change the format i set in the template. Thanks.
CSV Import for departments, sites and cost centres
It would be very useful to be able to import departments, sites and cost centres from CSV files.
OP Manager v9 vs. Orion (Solarwinds) and WUG
Hi, Do you have latest comparison between OP Manager v9 vs. Solarwinds and WhatsUp Gold? Please do send a copy to macoyzki21@yahoo.com Thank you! Mark
ADAudit time is out by one hour?
The reports and emails have started showing up an hour out. This has happened over two seperate ADAudit environments (we have ADAudit in Test and Production environments) so it is something strange as if the programs have both changed due to programming in them? I cannot see a way within the program to adjust the time to compensate for whatever is happening. The server time is correct and shows the correct time, but ADAudit does not. How can I fix this?
error dashboards - 9400
Dear, When trying to include new Dashboard can not add widgets, What to do to solve this problem. Thank you.
BUSINESS VIEW VERSAO 9400
Dear good day As attached file, after applying the new version 9400 maps view of business are gone, and the system time also disappeared what can we do to fix the problem. Thank you.
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