Can't setup incoming emails
I tried to setup incoming emails. But it shown error as picture below. Could you please help?
Deleting Support Group - not working as per other posts
I checked other posts here about deleting groups, but I'm not getting the same error message. When I choose Delete, the error I see is "Groups cannot be deleted",. It doesn't mention being used by another module. I filtered to show all requests assigned to the group and attempted to do a mass update. When I select the group drop-down, it doesn't give me a list to choose from. I can change the group one request at a time ... but really don't want to. What could be preventing me from doing the mass
Linux and AIX Monitors Question
Hello-- My associate who is responsible for monitoring those non-Windows devices in our organization is having a challenge finding and configuring a monitor for our Linux and AIX devices and has asked me to find out the following: is there is a monitor for the “Used Disk Space measuring in percentage (%)" Thanks, sd
I need help creating a custom report showing average days to close a request by priority, for all priorities and by Tech
Hi, I searched the forums and could not find a custom query or report to show me the average days to close a request by priority, for all priorities and by tech. Any help would be much appreciated. MYSQL Build 8009 Thanks
Suggestion on solutions
We have come to the conclusion that its hard to keep track of all solutions that we save and if they have correct information. We would like to see some sort of time stamp on a solution. Ex If I create a solution it will be valid automatically for 6 month after that the solution must be approved again by a technician to still be an approved solution. You should be able to set so that the solution is always valid but this should be restricted to certain users. The user that should review and approve
event log or monitor to check non-domain computers that connect to network
Has anyone come up with a way to have OpManager alert if a non-domain computer connects to the network? I know the computer gets a DHCP address for one, but not sure if i can trigger on that.
Characters Viewable in Column
Is it possible to increase the amount of characters that are viewable in a column? There is available screen real estate that isn't utilitzed and also cuts off the title. As you can see in the example below, Contract Name is cutoff but there is plent of room to show the full name.
Exclude IP from detecting as ATTACK
Hi, We have Cisco ASA firewall generating %ASA-2-106016: Deny IP spoof messages and was detected as "Attack" on Firewall Analyzer. Is firewall analyzer classify attack from the log messages sent by the firewall devices ? If we have verified the source is valid and this attack is false alarm, is there anyway we can exclude the source from being flaged as attack on firewall analyzer ? We can configure on Cisco ASA firewall not send syslog message with ID 106016. But this is not the right way
Interface Graph Reports
Is there a way to get a report showing graphs for certain switch ports? Had a quick look around and can't see a way to select certain interfaces and if I generate a report on all interfaces I only get the first 100 odd rows even though I've select 'Show all'.
How do you get data for a technician or supportgroup with the REST API
I have managed to get all the technicians with: http://localhost:8080/sdpapi/technician?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXXXXX&INPUT_DATA=%3COperation%3E%3C%2fOperation%3E and all the support groups with http://localhost:8080/sdpapi/admin/supportgroup/?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXXXXX&INPUT_DATA=%3COperation%3E%3C%2fOperation%3E It should be somthing like this http://localhost:8080/sdpapi/technician/10/?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXXXXX&INPUT_DATA=%3COperation%3E%3C%2fOperation%3E
how to create new user account
how to create new user account
Blank Wrapper Consoler
Hi, After installing OpManager & clicking on Finish button. Two windows opened. Readme & one more command line window (wrapper console ID 1846741). The wrapper console is blank & is like that for 20mins & more. Please advice what do i do next to run OpManager.
Categories/Sub Categories
Is there a way to make the settings so that the user can only view category, but change and view sub category? It seems that I change the settings to this and save and then when I go back both category and sub category are set so that the user can change and view both.
SupportCenter Plus - iPhone app released today
Dear Customers, We are glad to release the iPhone app for SupportCenter Plus. Download the app and Connect to our application from your iPhones For more information, refer the below link http://www.manageengine.com/products/support-center/iphone.html Regards, Arun SupportCenter Plus
Cannot send notification to OU users
Getting this message when trying to send enrollment message to OU users. User have email address in the relevant field in active directory. Sending to direct email address works The selected container(Domain/OU) is empty i.e. no users found.Please check "Notification Delivery Report" to know if everyone received it or not.
Can I use an InfoPath form for creating requests?
I'd like to use our internal InfoPath form as a method of creating requests. Is that possible? If so, what's involved? Thank you.
Apply Certificate for Secure POP and IMAP
Solution: Download the file from the link given below and extract it to the Service DeskPlus-MSP Home directory. http://bonitas.zohocorp.com/servicedesk/11Mar2010/certgeneration.zip Run the Extracted batch file from the command prompt using the syntax given below. syntax:- gencert.bat (hostname):(port) eg:- cmd> gencert.bat sdpexchnage.com:995 You will receive an exception PKIX. On supplying the value 1, a file called jssecacerts is generated in the ServiceDesk Plus Home Directory. Copy the jssecacerts
Work log actions
Hello. I'm currently trying to tie in SDP with an existing time management system we have. Basically I need all new work logs posted to it (it features a 'REST' API as well). What would be the best approach to do this? I used the search feature, but couldn't really find anything matching my needs. So sorry if this has been answered before. I have looked at several possibilities: - Servlet / REST API As far as I can see, there's no way to retrieve a full list of (new) work logs unless you already
a non-log in technician - retains requestor access?
Hi, Does the non-log in technician retain the ability to log in as a requestor to raise requests? Cheers, Matthew
some questions on custom report and external email
Hi there, I have a question on custom report. Management requested us to provide data on request status each month and they want to know: - total request based on their status (closed/pending) - easy - time it takes to respond (the first time) to a request - can't find it - average response time for each request - no where to be found I went in to the custom report wizard but there's no option to provide that. While it's usually enough to provide a report on how many requests conform/violated the
Alert Suppression?
I have an alert setup to notify me everytime I get a message about a Rogue AP. The problem is that these notices are sent every minute. I only want notified ONCE, not every minute. Is there a way to configure Alerts such that once it sends out an alert on a specific log, it will ignore all future logs until alert is resolved? Thanks.
Remove 'Create Incident' button
Can I request a feature that allows me to completely disable the ability of any user (and the system automatically) to create an incident. All users should only be able to create service requests, and all incoming emails should generate a service request. I would like to be able to set a default request that can capture incoming emails. Cheers,
Recover information for tickets
Greetings. We have 2 customers, who have a problem on his servers and needs to do a reinstallation of his environments, but they noticed that some tickets are missed, but the 2 of then have the information in a xls file. It is possible to "inyect" those info into the database? Any help would be appreciated.
Username & Password for Mail Server setting
Hi What Username and Password should I set for Mail Server Settings in Service Desk ?
How to read netflow data command line
Hello All I need to read netflow analyser data from command line. Is it possible to do ? I have to recuperate bandwidth used by different operators. I want to automate this process by using some bash scripting. I dont want log onto netflow analyser interface to get the data. Thanks you very much for your help.
Best way to load old tickets?
We recently acquired another company and want to put their helpdesk emails into ServiceDesk so we can do some analysis on the types of requests, volume by day/time, requestor, etc. Our system is currently set-up to import emails from an Outlook Inbox. We've set-up rules to move emails from a specific domain into a new queue. If I drag/drop from the pst into the inbox, the emails are ingested correctly but we lose the date of the email. The ticket is given a creation date of today (which makes
FTP Passive vs. Active
Is there a setting somewhere in the Firewall Analyzer to set FTP to allow Active/Passive connections?
Approving Leave
Hi, I am looking to start using the Scheduler to incorporate team members leave days. Is there a way to set to leave to entered by the technician’s, and then require it to be approved by admin? Thanks Andrew
How to rename button "New Incident" ?
Hi All, Is there any possibility to rename button "New Incident" in the requester dashboard (name it "Open ticket" for example) . Thank you.
Moving SQL database to new drive on server
Hello, I just wanted to confirm the steps to take if we were to move the SD MS SQL database to a different drive on the same server (e.g. from D drive to F drive).. 1. Stop the Service Desk Application 2. Take backup of the application (Run ServiceDeskHome]\bin\backupData.bat) 3. Move the SQL Database to new location on the server 4. Run ServiceDeskHome]\bin\changeDBserver.bat to point SD to the new location of the SQL Database 5. Start the Service Desk Application & confirm login and data are OK.
Ability to sort by timespent columns inside the request
Hello, Some of our technician want to be able to sort the time entries by executed time or cost entry date when they are looking inside a specific request. Andrew
While trying to bulk create a group I get a "A constraint violation occurred."
The .csv file contains: name,samAccountName,description,groupType,member,info,managedby PRINTERA,PRINTERA,WIN 7 Printer Group,-2147483644,"CN=user1,OU=People,OU=site1,OU=bigsite,DC=mydc,DC=sample.com",Printer Group,"CN=user1,OU=People,OU=site1,OU=bigsite,DC=mydc,DC=sample.com" When I do the import it fails with Error In Creating Group,A constraint violation occurred. - Error Code : 8007202f Any ideas. More of theinternet sources just list it as an exchange or permission error. My account is
Modify Extended Attributes using HelpDesk user
Dear all, i'm using ADManager PLUS , i have to manage Custom Attribute for ExtendedAttribute from 1 to 15 (LDAP extended Attributes). I have created them, i'm able to insert a user using these fields but when i use a Help DeskTechnician and i try to modify them using , Modify Single User function,they are always empty, how can i see these values using this kind of user ? Regards Paolo Grande
Allow total attachments greater than 10mb
Hi, I would like the option to allow attachements of potentially any size. Can I requests a feature whereby the attachment max size can be modified by the administrator; potentially on a per request basis. Cheers,
URL Redirect
I really need to redirect a url to the one that contains the SSL attached url. I assume you could do this on the webserver portion of the product but unable to figure out how. Any help would be appreciated?
Has anyone added MS Lync 2010 presence to the Servicedesk?
We are using MS Lync 2010 via Office 365. I was curous if anyone has added presence and Lync functionality to the Service Desk. If so, any tips would be great. Something like
Printing summary of open tickets
Hi, I had one of my techs request a printable report that includes a summary of each ticket. In other words, something that would list the ticket title, then a short summary of the request itself. If you are familiar with "AutoPreview" in Microsoft Outlook, this is the kind of thing we are looking for. It would enable a tech to print a list of tickets with enough detail to work on them more efficiently. Thanks for your consideration. Endaar
Default Search not working
The search on the left side of the screen does not work with I leave Default Search as the sub module. It works fine if I change the sub module but I need to be able to search the details of tickets.
Worklog to parent ticket
hi guys, Currently we starting to test adding worklog to a ticket with the associated cost per hour. The specialist with whom we are testing only gets request from other specialist. So all his requests are linked to a parent request. The problem we have is that even though when he adds the worklog to his request and checks the box " add to linked request " it is not being added to the parent request hence all cost is translated to the other specialist and not the customer any help will be appreciated
AD query
Is it possible or possible in the future for ManageEngine to Pull User information from AD on the Fly so if we Update AD it would show the next time the user creates a ticket? We have a few custom fields in AD that can change daily or even hourly Such as: We have a field that shows the users PC name he is logged into. This logs the PC everytime he logs into a pc. This helps when we have to troubleshoot his ticket the next day we can see what pc he was on.
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