Downtime Widget not Accurate
I have 2 widgets. 1. "Devices by Downtime" 2. "URLs by Downtime" We had some servers down for 15hrs recently. If the widgets are set to "Last 24 hours" it gives the correct downtime. 15 hours + If I set the widgets to "Last 30 days" they instantly were only down for 8 hours. Is their a reason why this is happening? Thanks, Shawn
Multiple dynamic approvers
Hello, Is it possible to have several dynamic variables for approvers? We need to implement a two step approval process with the Department Head and the Controller for that department. It is the same basic principle with the DEPT_HEAD variable but we would need to create a second variable DEPT_CONT Can you please advice? Best regards, Tony
ServiceDesk Plus - Problem with Scheduled Backup.
Hi Guys, I'm facing a terrible problem with this issue. After execute the "tzupdater.jar" to modify the Brazilian Daylight Saving Hour I'm receiving from all my costumer the following example message: "java.io.FileNotFoundException: /opt/ManageEngine/ServiceDesk/fileAttachments/Conversation/20001_25000/21291/Licen��a de usos - mensagem SAP - Sep 3 2012.docx (No such file or directory) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.(Unknown Source) at". I realize that the
Netflow Analyzer automaticaly shutting down
Hi everbody!I have some issue after installing Netflow Analyzer 9.6 on CentOS 6.0 machine.Core problem is afre i try to start via command "service netflowanalazyer start" service is normaly start then after 30 secs is automaticaly go down.Additionaly i have allready apache and mysqld services,maybe problem with this? in serverout0.txt i have this MBeans waiting for other MBeans: ObjectName: adventnet.deployment:type=ServicesDeployer state: CREATED I Depend On: jboss.system:service=MainDeployer
More dynamic view of comment field in tasks - all modules (change, problem, requests)
Hi. Is there any possibillities to get the comment field in tasks related to all modules (change, problem, requests) to show more than 3 static lines of text, regarding to height of the box (the width does dynamically expand)...? To scroll through a text in lets say 25 lines maybe, line by line is not very ideal to say the least... Se the attached pictures, have inlined the problem area in red.. Yes, i know i can scroll... But static boxes to show this kind of information is not working very
Error Sending PDU. usmStatsNotInTimeWindows
Hello All- New user, new to the Manage Engine community. We are using an API AdventNetSnmp.jar and are receiving the error in the topic title when walking some of our Cisco switches. Quick web search produces the following: usmStatsNotInTimeWindows This is set when the engineTime specified is not within the timeWindow of agent. The engineTime is considered not within the timeWindow if any of the following is true. If the agent's snmpEngineBoots value is equal to 2147483647. If the request's snmpEngineBoots
Switch Port Mapper
Mine hasn't worked in forever. Long before OpManager 9. When I put in the switch IP and our router or domain controller it doesn't give me the connected devices like it had before. I was wondering if I'm missing something. It gives me the ports, speed, and whether they are up and thats it. Thanks, Shawn
IPV6 support on Opmanager
Hi Does Opmanager support IPv6? Can it run on IPv6 Only network? Thank you
Add fields to reply and resolution templates
Hi, I want to create my own reply and resolution templates, but I want them to be able to use the fields from the service request or task. Can you add funtionality to allow this? Cheers
Servicedesk Invalid path /loginpage
When I try change the Port number for your Servicedesk website from 8080 to 80 the loginpage shows up and I'm able to enter the admin/admin login. But after that i get the error "HTTP Status 400 - Invalid path /LoginPage was requested" and thats it...If I then change back the Port number to 8080 it works fine... What could be the problem?
SNMP value manipulation in OpManager
Hi, Just wondering if there is any way to manipulate the data returned from an SNMP query? I’ve had a look around but have not been able to find anything. For example, our UPS’s (Liebert NXR) return values with a multiplier of 10; as such OpManager currently reports 12000W for a 1200W input. It would also be handy to be able to convert degF to degC. The other thing we would like to do is combine SNMP queries into a single ‘monitor’. For example, we would like to combine all 3 power phase wattages
Cisco Small Business Switches
Hi Is there device template available to monitor to Cisco Small BUsiness Switch SG 300-28 28 port (SRW2024-K9 V02) through Op Manager. Currently it gets discovered as Cisco Device and CPU, Memory utlization is not monitored and not shown in dials though SNMP credentials successfully connect to the switch. Txs Sanjeev
Alerts don't show any data
Hello, I have configured three hosts and collects logs fine. I have configured alerts to show some kind of events but they show nothing. I have followed the user manual but it doesnt work. I attach the support information file. Thank you.
no data available in report
Most of the reports I scheduled contained no data. After I turned on debug logging I found out why: the reports were too big te send by email. Part of the logfile: SYSOUT]|[INFO]|[17]|: javax.mail.MessagingException: 552 5.3.4 Message size exceeds fixed maximum message size After I disabled sending the reports by mail it worked OK and the reports contained data. It is weird that because it could not send the reports by mail, it didn't make the reports at all.
API ServiceDesk Plus 8115
Hi, Is it possible to get through the API a list of tickets according to specific search criteria? Thanks, Mauricio Fuentes
Can not add a Monitor in Device template of VMware Virtual Machine ?
Hi, All, I want to monitor the hard disk space for all my VMWare Virtual Machine using Device Template, but I can't . OpManager Help (build 9200) says ... "Device Template: The VirtualDevice template can only be applied over the ESX servers or Virtual Machines. This template is different from device type. Category: Category is VirtualDevice, which cannot be modified." Is there any method to do this job? Best Regards,
Not Sending Email Notifications
Hi, When i reply to a requester the message window evently returns with the error 'Sending notification failed' Thanks, Matt
restricting AD manager plus
Hi, I am a school, and I want to give the teachers the ability to use something like AD manager plus, to change student passwords. However, I want to restrict them from seeing any other tab other then the user manager tab, and I want to restrict them to opening only the students OU. Can this be done on this software. let me know. Regards, Afzal.
SupportCenter service crashes often, loads slowly sometimes, has a lot of stale requests.
Hello! Having issues with SupportCenter Plus service crashing regularly (at least twice a week) over night when no one is using it. Pages don't load as quickly as expected for a locally hosted database... There are also a lot of stale requests, how do we best go about archiving them ? How do we delete Request Statuses no longer in use?? Thanks in advance.
Change Management custom template module
We need a custom change template creation module under the change management in SDP. as per our need we need to Pre-Schedule few templates to generate the Standard changes in system. please put some light , that when we can expect this Feature in SPD change management module Regards SD team -BBCL
Problem with deleted groups
Good day everyone. We have two deleted (or renamed then deleted - it was so long ago) technician groups, but these groups are still persist in select window when creating new custom view "New custom view - Group is - choose button". It is not a critical, but very annoying... There is no request in this groups, we can't see them when creating new request - only when creating new custom view.. How can I fix this? SD 8115
Extend the serial number field
We are having an issue with mobile phone assets in SDP not displaying the full Serial number instead it is showing "3.57E+14"
I would like to install software via a incident template.
I'm using Servicedesk plus and desktop central. For service catalogs I can check the options 'Display Software Install/Uninstall option in Service Request 'Actions' menu'. Is it not possible to have this 'option' available also for the incindents so that when a customer aks something via the default request and he need software for this I just can install it.
Closing down a service request should force close any tasks within it that are still open
Closing down a service request should force close any tasks within it that are still open
[SOLVED] Access Denied for MySQL
Hi, PMP support team. I cannot access to the PMP's mysql. I'm trying the ./mysql -u root -h localhost -S ../tmp/mysql.sock and the Error is ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO) Also, Same error comes whenever I append the -P 2345 or -p BTW, I do not know what is the PMP mysql password. If I do not use the -S ../tmp/mysql.sock I get this error ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2) How can I access
None server based passwords
NEWBIE ALERT: I want to track application passwords - but the focus on "dns resolvable resources" seems to be driving me towards machine based accounts. There is no way for me to get access to this (Unix team won't let me see the root passwrods and service account passwords for the basic boxes). I just need to store DEV TEST & PROD application specific passwords in Password Pro I need to understand the basics here - can you help please? Graham
Major Performance Issues
PMP is currently unusable. The server process for MYSQL are running at 100% for any query and as a result the system has become unusable. I have just under 100 users in the system with just under 3500 passwords. Interestingly Super Admin querys were really fast as well, until today. Currently my system is effectively down, and am still waiting for a response to my "emergency" query from yesterday.
Portal login password reminder
Should there be a password reminder / reset option on the portal login page? It seems the only way a user can reset their portal password is if they are logged in, which is obviously not possible if they don't have their password. Seems a fairly fundamental issue but I can't find any reference to it in the forums, so is there a way for an administrator to switch this on or off that I haven't found? Thanks.
Does NetFlow support the mentioned devices ?
Hi, I am kind of new to this software. I want to know does NetFlow Analyzer Support the devices I mentioned below ? Cisco Router : 2800 Series Cisco Catalyst Switch: 3750G Series, 2960G Series, 2950T Cisco Firewall : ASA5520 , PIX 515E Best Regards
Software Summary report which includes software keys
I am looking for a software summary report which will list all of the software installed on a workstation with the software license keys which have been detected by the Asset scan agent and imported into the asset database. The information is viewed when looking at a workstation from the asset list, but I am not able to find a report which displays this. thanks Tony
SNMP Timeout / The OID may not have been implemented in the MIB.
The Monitor did not respond to the test request Summary Device Name XXXXXXXXXXX Monitor Name Disk Average Read Queue Length Protocol SNMP OID .1.3.6.1.4.1.9600.1.1.1.1.8 Possible reasons 1. Check if SNMP is enabled on this device. 2. The SNMP request might have timed out 3. The OID may not have been implemented in the MIB. 4. The device might be down The server is an IBM running Windows Server 2008 R2. I have tried to locate the OID in the MibBrowser, but I am unable to do so. I do get
Special characters not allowed?
Hello All I just downloaded last version ADManager Plus 5.2 Build 5240 I just go to in Admin\Offices & Companies and added my company name in "Companies" tab - LTD "mycompany". when i was create new user with my company information, user was created fine but it shows company information like this: LTD mycompany (without ") this " is very important for me, can you help me to solve this problem?
how do you have your categories setup?
Hello All! our company is in the beginning stages of standing up our Service Desk software. Some lively discussion has been happening over the structure of the categories that we should define. how did your company set up the Service Desk categories for your individual needs? We are all wondering what has worked best for everyone. Do you have many top level categories? what about the subs? do you break down by department, by workstation software vs. commercial software you might support? any feedback
Examples of Incidents, Services, Categories
I am the IT Director at a Charter High School (and pretty much the entire department) and I am doing my best to setup the ServiceDesk to be efficient, but I am having a heck of a time configuring everything. The problem seems to be is at one point I think I understand what I need to enter in..say Category, but then when making tickets I find it does not make sense anymore. I can't seem to find hardly any examples out there. There are some that provide a good start, but I would really like some real
Revamp the web interface
Hi, would you think about a complete revamp of the web interface? The actual is quite old and really not attractive for the customers. I have customers that think the Solarwinds interface is more attractive. Thanks.
asset management
I have the following query about asset management. What happens when we replace a machine with a new machine, but then re-use the same computer name and then change the old computer to a new name. For instance, I have an XP computer named TERM8000 which I then replace with a new Windows 7 computer and name it TERM8000. But then I take the XP computer and change its name to TERM5000. Would the history and information of that same physical XP terminal be able to follow it to the new name? What does
Configuring notification profiles
Hi, When I try to configure a notification profile, specifically the option to set which services trigger the notification the pop-up window which show the available services is too small and cannot be resized neither a scroll bar, making it impossible to select all available services. It is fixed however with turning on "compatibility view". Using OPM 9200 and IE9
Regarding add laload custom oid using SNMP
Hi I have problem regarding custom oid graph using SNMP. I can creating custom monitors and add to custom oid .1.3.6.1.4.1.2021.10.1.3.1(laload) snmpwalk status is ok but contents of laload graph are not displayed. Would you please any advice me.... Regards.
Custom Query Report: Technician Average, Max, Min resolution times factoring in operational hours for a given date range
I am trying to create a report that will display by technician the average, maximum and minimum time required to resolve a request (Not looking for time spent) within a certain date range. For example I want all of the technician averages for last month or last year. I am guessing the most accurate time for this is the difference between the workorder.createdtime and workorderhistory.operationtime for Operation=close. I was able to write the following which gets me close to what I am looking for
Modify agent
Hi We have just installed the AssetExplorer Agent. In doing so we got the remote agent also. Since we installed the agent on our servers as well we are starting to get alerts about the AssetExplorer Agent remotly service being interactive. Since Windows 2008 R2 by default doesnt allow interactive services could it be made so that we could create two version of the agent? One with the remote services and one without? Or is it possible to make the remote services non interactive? Best regards Peter
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