Unable to apply Hotfix 8116
I cannot apply 8116 to 8114. It keeps failing and I have to restore from backup after re-installing. The updatelog is zipped and attached Please advise
Manuall Install of Eventlog analyzer Agent
I am running the new version 8 and i need to install the agent on a host bhind a firewall. I cant install it from the EventLog Analyzer settings page because the RPC ports are not open. Is there a way to install the client agent manually? Once installed manually the only port between it and the Event Log server that needs to be open will be UDP 514 correct? Thanks
Changing the Site of Department
Does anyone know how to change the site of department from 'default settings' to something else? Can it be done with using the browser interface, or do I need to change it directly to the database?
Asset Depreciation Preview
Dear Users, We are working on the depreciation feature and would like to know your comments on the approach. Depreciation configuration can be provided at two levels : one at the asset level and another at the product level. The Depreciation details configured at the asset level would be used to calculate the depreciation schedule for that particular asset. Depreciation details configured at the product level would be applied to all the assets under that particular product except for assets which
audit for copying files from server to personal computer
I have a server with some files shared. A user copy some files to this computer that it is added in the same AD as the file server. Is there a way to track this¿? Because I can’t find a way to track it, I can only track a copy of a file or file if it is made in the server file server.
Sub-Catagory Name repeated
Hope someone can help with this it's driving me up a wall. When I open a ticket, choose a category for instance "Hardware", then I go to choose a sub-category like "Server Hardware" it appears like this "Server HardwareServer Hardware" and all my sub categories look like this regardless of what category I choose. Can anyone help? Thanks, Jeremy
Customize dashboard in SDP 8.0
Hi SDP team, Is there any options to configure the dashboard to fit my own organisation? In pre 8.0 releases the dashboard showed 1 week or 7 days in the stats and now 20 days, 7 days did fit my organisation more. Thanks Jonathan
Pre-existing SSL certificate
The server that I have installed ADSelfService Plus on already has an SSL certificate - (GEO Trust Rapid SSL) - how do I configure ADSelfService to use that?
Allow choice between verification methods when multiple methods are provided
It would be very beneficial if there was an optinon to configure the verification method when using both Q&A verification and Verification Code; the user could elect to use one or the other. Ideally, both options could be presented upon enrollement and it would be acceptable if they completed one or the other (it requires both now, if both are enabled). Also, when doing a reset, unlock or other action as a user; if it could then allow them to verify with only the method they completed; or allow
SeviceDesk Plus
I am trying to evaluate service deskplus 8.1. I used the agent to scan assets but my problem is it overwrite assets after it detect more than five. Is this a normal behavior? thanks aries
Requester can see the request of a user group
Hello, Can a requester view the request of all users added to a User Group? Can i create a User Group with the requester A, B and C and then configure the them to see only the requests of this group? Thanks!
Purchase Order "sent items"
Hi. I sent an 'email to vendor' from the Purchase Order page, but received a non-delivery message to my mailbox to state delivery failed. How can i resend or have I lost all the email ?
requester permission
hi dears i want to make a request template that requester can just set the subcategories and items and i want to fix the categories in this template but the software dont permit to do this; means that if i uncheked the requester can set the categories both of subcategories and items change to uncheked from set them
KPI report - resolved issues within timeframes
HI is there a way i can generate a report based on the reate of overall incident and request resolutions within the agreed time frames. that is, the % of resolved issues within the time frame for the last 30 days. thanks!! how do i generate these reports?? from where do i pick up the fields???
I need Exchange reporter plus POC document.
I need Exchange reporter plus POC document.
ADAudit Plus in remote site
Do you have a network bandwidth requirement for monitoring remote site DC? Is there a way to minimize the bandwidth usage?
How to configure a monitor for short dumps in a time interval
Dear, I need to configure a monitor for short dumps in a time interval, for example: if more than 20 shorts dumps appears in less than 1 minute should alarm. Any ideas on how to solve the issue raised? Thanks in advance. César Páez
AppManager terminates unexpectedly
AppManager terminates and logs Windows Event 7034 Type Error. Process mysql-nt.exe also terminates. This has occurred several times this month. Source: Service Control Manager Type: Error Event ID: 7034 Description on the Event Properties would be any of the following: -The ManageEngine Applications Manager Managed1 service terminated unexpectedly. It has done this 5 time(s). -The ManageEngine Applications Manager Admin service terminated unexpectedly. It has done this 5 time(s). -The MySQL service
cannot connect mysql on linux 64bit
I installed Application Manager 10 on linux 64bit (redhat enterprise 5.6). But when I access the login page, the default user/password (admin/admin) is invalid. I try to login the mysql of AM to check the user table, but the system report the error:"Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2)." I installed the AM to default location: /home/[my accout]/ManagerEngine/ApplicationManager/ and used the x64 version. Although I create a soft link of "mysql.sock" to /tmp/, the
How to export Service Request on SupportCenter Plus and import them on ServiceDesk plus?
Hi guys, We want to migrate from SupportCenter Plus (SCP) to ServiceDesk (SDP) Plus without losing Service Requests. I know that if I create a backup in SCP, it will fail if I try to restore it on SDP... but maybe there is a way to do it thru mysql procedures, because both of them are using mysql DB. Does somebody have any clue how to do it? I'm asking, because We ask support and they only give us the option to make a report of the SR on SCP, export it as XLS and import'em on the SDP. With that
How to edit GINA text and Domain username page text
Heya All, I was wondering if you could please tell me where i can locate the html file for the Domain screen, as i would like to change the Jsmith on the right hand side as our usernames are numbers and its confusing some of our users: http://i.imgur.com/QxRqX.png Also I was wondering where the html file is for the Password change section of the password reset through the GINA, as we'd like to add a few comments in there to advise our users. Thanks :)
ADSelfService Plus ability to have space in mobile phone number.
When using SMS as a way to reset/unlock account it would be good if it was possible to have spaces in the mobile number, as of today if you do have spaces in the phone number no SMS is sent. Also it would be very nice to have the application remove (0) from numbers as well.
Periodic thread dumps automated
I am monitoring glassfish servers (version 3.1.1) and I would like to configure application manager in such a way that it takes automatic thread dumps when the cpu utilization rises above a configured threshold limit. I tried different things like adding an action and alarm but I was unable to link it with the monitor. Can someone guide me through the steps? Where can I navigate to view these thread dumps? Thanks in advance
SDP doesn't allow Change Requester
Hi, I have a incident in my SDP MSP, and it was created with a wrong requester in wrong site. I have tried to change to correct site and requester but the SDP doesn't allow. The problem is that when I try to change the requester, the correct requester doesn't show me because the request is on the wrong site. And if I try to change site, the SDP doesn't show the correct site because the requester actually is wrong and it isn't on the correct site. Do you understand? Thanks! Pedro H.
JavaScript in Email-generated Tickets
Is there a weakness in ServiceDesk Plus’s handling of Javascript in e-mail-generated tickets? You can sneak script into the subject line of e-mails sent to ServiceDesk Plus. The script will not be shown to the user and it will be executed when the ticket is displayed. The script can be seen in the request list if the sender doesn’t put enough filler before the start of the script. Has anyone expereinced this? What's the resolution? There is a fear a team member of mine has that this could
Is it possible to use hours instead of days in the planner?
The current planner has a calendar function which only has teh days but we would like to use hours too. So for example the technician takes 4 off which we would like to see in the planner.
Technician access to problems and changes
We need to know if there is any way to assign a certain role to technicians in order to see only problems or changes related to certain requester. I've tried it using requester groups and technician groups but no way.
Securing Report Folders
Hi All, We are using SD-MSP for multiple clients and therefore require several reports which are client specific. What I am trying to do is to place these reports into seperate folder which can only be accessed from the specific client logon. Can this be done? Thanks Tony
Virtual Machine Image
Is there any information out there on your Virtual Machine Image link? I download it, imported into my ESXi server, and ran it. There does not seem to be a NetFlow Analyzer install on it. I downloaded the Linux 64bit install, went through all the steps, but the Netflow Analyzer still is not starting. Are there any missing pieces to the Virtual Machine Image, or configuration steps other than setting the IP address?
1 Minute Data Storage Files or Tables
How do we access the 1-minute data? I have changed the setting to allow it to be stored for a year, but I don't see anything in the DstIf1Min or SrcIf1Min tables. After reading some posts it sounds like they are stored at files. Are the files in /Netflow/data/ these files? If so, how is the data in the 1 minutes files used? They don't seem to be saved as plain text, they are encoded somehow. And a side question: Is it possible to extend the length of time 10 min data is stored? Thanks for any
Set incorrect "All Router" SNMP community string... how to change?
When installing Netflow Analyzer I set an incorrect SNMP community string. Now, the global setting for "All Routers" is incorrect. If I click Set SNMP and try to change the community string for All Routers it says "Please enter the new Router name". Is there any way to change the SNMP community string already set up for the All Routers router name??
Where can I download earlier ADSelfService Builds
Hi, Where can I download earlier ADSelfService Builds? I am looking for build 4500 I am doing a restore on another server, and I am getting an error when backing up a 4500 build and restore it to a 4550 build.
Dodgy page layout after 8.1 upgrade
For the most part, the uprage seems to have gone through ok, however the layout of the ServiceDesk pages is not as it should be. There are missing graphics and certain areas are missing design aspects, as you can see in the attached screenshot
Extending User Groups
In SDP V8.1, the filters used to create User Groups are restricted to 5 items. It would be very useful to allow the creation of user groups: based upon other fields such as those users who have a particular supervisor. based upon additional fields created by the administrators. For example, we might define a field that identifies users as users of a particular application such as Visual Studio. based upon the members of email distribution lists defined in Active Directory.
alert for login failure
Hi, I have a question. In Home page there is an alert for login failures. One of them is like below : "login failure for user administrator in 192.168.1.3" and there is for example 10 message same as the one that i mentioned but in different second time I want to know what does this message exactly mean ? Best Regards
Return to Own Ticket list when Closing a Ticket
Is there a way of returning to your own list of requests, when you close a request, rather than the list of all open requests from all Technicians within your site
URL monitor for FTP site
I'm trying to set up a URL monitor a ftp site. If I use a browser and go to a location of ftp://domain\username:password@ftp.mysite.com I am able to go in, but when I put the path into opmanger, it fails on the domain\username issue because it has a \ and it also fails on the @ symbol in the name. Is there any way to get around this, or a patch made so that i can monitor a URL this way? Currently we have a ftp site that remote users access via internet explorer, and as of late, a lot of people are
Migrating from BMC/Numara Track-it to SDP
We currently utilize BMC Track-it 10.5 for our Help Desk and wanted to know what can be migrated to SDP Enterprise? We would like to retain 2 years of purchasing, help desk work orders/tickets, etc., and need to know if this information can be extracted from Track-it utilizing an ME tool? Does ME offer professional services to map, extract and populate data from Track-it into ME SDP?
forgotten Admininstrator Password
Hi, I have forgotten my password of Administrator which is the main password of the local authentication. How can I reset the password or return the password? Is there any way? Best Regards
EATON PDU Monitoring Template
Attached is the EATON PDU template. It would be great if any of you having this device can do an SNMP walk and email us the info. Regards Vidya
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