KPI report - resolved issues within timeframes
HI
is there a way i can generate a report based on the reate of overall incident and request resolutions within the agreed time frames. that is, the % of resolved issues within the time frame for the last 30 days.
thanks!!
how do i generate these reports?? from where do i pick up the fields???
is there a way i can generate a report based on the reate of overall incident and request resolutions within the agreed time frames. that is, the % of resolved issues within the time frame for the last 30 days.
thanks!!
how do i generate these reports?? from where do i pick up the fields???
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Mehra Dawood
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