MDM GA is Available
Hi All, We are pleased to announce the general availability of Mobile Device Management (MDM) in Desktop Central. You can download the Service Pack that includes MDM capability from our website and install as per the instructions available there. For details on the features available in MDM, click here. Check this video on instructions to setup MDM using Desktop Central. Cheers! Ananth
No Trap Parser defined for received trap
Hello, I'm trying to receive readable traps from our Aruba 3200 Wireless controller. I've already loaded every MIB file I could find related to this controller. I've added the MIB files to the MIBSTOBELOADED.CONF file, but somehow the traps are still unreadable. See screenshot. How can I get the traps to appear in readable text instead of OID and Variable Bindings values? Regards, Aico
Possible to monitor a server without (local) admin
Hi all, I am working for a cloud provider where the customer has the wish to monitor Citrix XenApp servers. We do not want to give the customer local admin rights for various reasons. The monitoring platform is owned by this customer. Is it possible to create a local account which only allows monitoring without any passibility to change server settings? Thanks in advance. Marcel
Opmanager 9200 - Problem linking with Netflow Professional
Good afternoon from Spain, I got the following error when I drill down into the interface details after linking Opmanager Enterprise 9200 and Netflow Analyzer Professional 9700: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception com.adventnet.iam.security.IAMSecurityException com.adventnet.iam.security.SecurityFilter.validateURLRule(SecurityFilter.java:665) com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:152)
Request Status Timeline Report.
Hello everyone. I have been trying to create a report that Shows the Timeline of the Requests status, for example: How much time a Request have been in Open or Onhold. Anyone know how to do this?. Regards.
I need creating a custom report showing this columns
Hi, It is possible to create a report with the following fields? Client/ Site / Time used this month / Incidents closed this month / Incidents ongoing /% of incidents without first response violated MSSQL Build 8003 Thanks. Leandro Marcollino
Question for Incident Management
Hello, SDP Support team. As the administrator, in incident tab, if I want to keep the certain incidents to monitor, what should I have to do? Thank you in advance. SC Jung
Problem with swedish special characters åäö
Hi, We are running SDplus for about 6months now. We are now trying Desktopcentral. But when we syncronize all customers to desktopcentral from sdplus all the swedish characters are strange characters. is this normal? must i rename them all in sdplus first? i have also tried to rename them manually in desktopcentral but when i save the characters revert to looking strange. Regards /Mattias Andersson Promit Sweden
Create trap processor for VMware power off/on virtual machine
Hi, I'm receiving a lot of unsolicited traps for virtual machines that are powering on and off on 5 of my VDI hosts. I'm trying to create a trap processor for them, but I don't know which OID to use. I've loaded all of the VMWare MIBS I could find, but I'm still not able to create a decent processor. The message that is appearing is something like: The Virtual machine "machinename" on host "esx hostname" is powered on. Any ideas? Best regards, Aico
Due Date on Tasks
Hi, I would like tasks to have due dates based on SLAs, so that they automatically appear on user's schedule. Cheers
Scanning routers in a custom CI
Hi, Can you advise how I can enable scanning of devices in non-standard CI's. As an example I have some routers defined in a custom CI and therefore do not get the "scan" option when viewing the devices in assets. Is there a work around for this? Thanks
Survey for Technicians
Can you add an option to have a technician survey as I would like to be able to capture feedback from my technicians as well as requestors. Cheers
How can I start the Putty? (And other questions too)
1. I'm using the Windows 7 64 bit and something is wrong with my putty. I copied to \windows\system32 folder so it invokes seamlessly in command. But, whenever I invoke the putty in PMP, it does not works, not even a blink. I Used the IE and it works. Also it had to be in the windows\syswow64 folder 2. I added the MS SQL to the PMP. Password Verification does not works. how can I check and utilize the MS SQL passwords? 3. The PMP is installed at CentOS (64bit). And when I installed the Agent
Technician cannot open requests
It presents an error message: Requester Name does not exist. Do you wish to add new requester as part of submitting a new request? Technician was created with "all accounts" and "all sites" selected; All sites have its configurations as "Refer Default Settings" (middle column, not "Copy Default Settings" nor "Custom Settings"); Even if changing to "Copy Default Settings" it works (an the technician correctly set to the account/site after it); We're using SDP MSP 8.0 Build 8004 How come a technician
Custom Script in DC as User, but By Machine
So we have a VBS script we want to run on our computers and it needs to run under the users context. Normally we would do a Custom Script under the User config, however, I don't want the determination to be the USER that instigates the run, but the computer. The script suceeds when I run under User config cust script, but fails when done as a Computer config, my guess is that it runs there as the system account. Unfortunately there's no way under User custom script to select by Computer.
Will laptops download patches from vendors if they are offline.
Hello, Assuming the laptops have the latest configurations, will they download patches from the vendors if they are offline. Or what happens if they are offline during the patch window but are connected to the internet? Thanks, Jon
OpManager - Installing to Demo but No Option to Specify DB Instance?
Installing latest version of OpManager on Windows Server 2008 R2 64-bit, and I'm confused as to why I cannot specify a MSSQL instance on install? Hostname will not allow instance to be specified, and there is no option to use Named Instance similar to other ManageEngine products. Confused what to do here, as most enterprise database servers have more than one instance!
VMware, HyperV.. no XenServer?
You supported HyperV before XenServer? VMware is the market leader followed by XenServer. When are you guys going to support XenServer
Email configuration for MDM
What are the settings that need to be entered into 'Domain', 'User Display Name', 'Email Address' and 'Password' for setting you an email profile in MDM? I have tried various things and have not been successful. Tried a typical wildcard entry of %email% and it just shows up on the iPhone as %email% instead of having the EU's actual email address. How can we configure this to work properly? We are trying to configure a general corporate policy profile that would set up email along with various other
Please avoid upgrading to 8115 until further notice!!! ( Issue resolved in 8116 )
We have identified a major issue with Active Directory Authentication in 8115 where the users are not able to login with their AD credentials. We are analyzing the issue and will update you soon. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
Set threshold of MSSQL Database File size per database
Is it possible to set the threshold alert setting per database? I've got database which a very small (couple of MB) to larger (Gigabytes). I don't want to use the same threshold to all databases. I prefer to set a threshold per database
Error copying installation folder
I'm running into a problem where I a software deployment configuration works fine when installing over the network, but once I select the "Copy folder to client machines" option it fails. I've verified that Everyone has read access to the files, which I know works because it can run the files over the network. I think the below portion of the dcsoftwaredeployment.log is relevant, has anyone run into this problem before? [ 2012-10-16 09:30:17:211 ] [ 3172 ] [INFO] ****************************************************
Request details on Task emails
Hi, I would like to be able to include details of the request on automatic notification emails associated with the tasks within the request. Can you add this to your development plan. Cheers
Your Request could not be sent.
We have some clients that are able to send a request to DC from the system tray icon by right-clicking the icon and selecting Send Request to Help Desk. On other clients when this procedure is attempted the EU receives a pop-up box that says Your Request could not be sent. What is the problem?
Is there anything that can be done to hide the default request (new incident) entirely?
Is there a way to hide or even rename the default request, new incident request from technicians? I already have it hidden from requestors via the self service portal settings. However, I believe it will cause many incorrectly cataloged requests by the technicians as well. This is because the new incident template is right at the top of the drop down when techs click the arrow next to the request catalog. They have to actually click the words on the request catalog button to access the RC templates.
EC2 Login Details for EC2 Health Monitor
Hi Can you confirm what type of login details are required for the your product. EC2 Health Monitor We have tried to use keys for a user setup with read access. However the software is not showing anything. Can you confirm please. Kind regards John
New Incident and self service resolutions
I would like to see in Service desk. When an end-user creates an incident and clicks on submit, they are redirected to the solutions page to the resolutions that matches the end users issue. If the solutions page does not provide the answer then they can submit the incident. This would cut down on time for a technician to investigate. The end-user could resolve the issue him or herself. I see many websites that offer this. The user would enter a question or statement, redirected to a knowledgebase.
My company has a requirment that user be forced to enroll before using the Self-Service Plus tool.
Need to have ADSelfService as soon as posible. Can ManageEngine make this change quickly. Thanks, Sean
Users Unable to Login to Site
"Unable to login. Please contact your system administrator. You are seeing this message because your username is not associated with any account, site or department." However, When I login in locally to the server I can login. Very strange.
Email Attachments - Same name
This doesn't happen often, but noticed it this morning. When a user sends 2 attachments (scanned from a Multifunction printer) that have the same attachment name: (test1.pdf, test1.pdf.) ServiceDeskPlus only recognizes the request with one attachment, rather than 2. Is this by design or a bug?
Storage Group Size = 0GB?
One of our mailbox servers isn't showing the size of its storage groups. It says they are all 0GB even though it lists the number of mailboxes in them. How can I fix this? Thanks
Disable all scheduled reports
When I move the current production database to our test server I would like to turn off the all scheduled reports. I cannot do this from within SD+ since I can just see my own scheduled reports? Is there a sql script that can do this for me? Best regards Peter Samuelsson Sodra Skogsagarna
Running a test/QA instance of SDP
Is there any restrictions on running a test/QA instance of SDP?
Problem exporting reports.
Hi, Hopefully someone can help. I have the trial version of ADDusit which has been working OK. I have now encountered a error when everytime I try to export a report no matter what the format I just get a blank document/sheet with 0 bytes. Can someone advise what may be the issue. Regards Peter Hardy
Where to place the mssql database?
Hi We have up to now had the servicedesk databse on a shared sql server. We have now had a health check on that databasserver and we got the recommendation to put the Servicedesk databasen on its own server since it was the top most disk intensive database we had on that server. The servicedesk database also had some impact on the CPU. I wonder if you have some recommendation if the database should be on the same server as the program, but on different disks. Or if you recommend putting the database
Script monitors stop executing
I am a production Applications Manager customer running build 8200 on linux, but also running a test environment on Windows. The following issue was first discovered in our linux installation, but I reproduced it in a much smaller Windows test environment. We utilize several remotely run script monitors at 5 minute intervals using ssh (port 22) with username/password for authentication. After running for some relatively small length of time (seems to be between 2 hours and several days), the exceptions
NCM Plugin Installation
Hi All, Well i deployed Central and Probe server on one server and now i am planning to add NCM plugin on that, please advise as per the best practice which directory (OpManager Central or OpManager Probe) select for the installation Regards Adnan
List of setting monitor file not expand.
I have a problem with the advanced setting of monitor file, if i click on arrow this not expand and i cant set the configuration setting. I try reintall the opmanger on different server 2003 but the problem persist. I have found this problem with 9200 version. Before this version this setting go on. What i can to do or check for fix this problem? thz a lot.
Ability to see edit button in reports
I have some techs I gave access to reports to that want to run some of the canned reports... however the edit button does not appear for them (to be able to change filters etc for their reports and dates etc)... I went into their role that they are assiggned to and gave that role full control over reports, but the edit button still does not appear. We are using 8003 version. Any thoughts on how we can get that button to apear without making them an admin over the whole system... what other groups
MSSQL help
Hi, i need some help to generate this report. All data in the report need to be for the current month. Column 1: Account Column 2: Site Column 3: Total Time Elapsed (Sum of worklog) Column 4: Total Requests with status Closed Column 5: Total Requests with status Resolved Colunm 6: Total Requests with status Em andamento (i have a status called "Em andamento", its like in progress) Colunm 7: Sum of Columns 4, 5 and 6. Column 8: Total % SLA violated based on "First Response overdue status."
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