EATON PDU Monitoring Template
Attached is the EATON PDU template. It would be great if any of you having this device can do an SNMP walk and email us the info. Regards Vidya
Unable to delete multiple requests
Hi, Am unable to delete multiple requests in ServiceDesk, Getting error- "Request(s) Deletion failed " thanks, Ashok
Set status on ticket reopen?
Much as the subject states - is there a way to set a specific status when a ticket is re-opened? I would actually like to set the status to re-opened instead of it get set automatically to "Open"
Problem with: Software > License Agreements > Add New License Agreement
I'm adding idividual license keys for an application we just purchased and the required field "Agreement Number" displays an error each time I try to save the form. When trying to add a new license agreement I receive the following error regardless of what text is in the Agreement Number field.
Hotfix 8117 Released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below are the list of Issue fixes and Features. Issues fixed in 8117 SD-30112: Issue applying Spam Filter fixed. Say, a spam filter is set as CC is x@x.com and a mail is sent to x@x.com with CC as y@x.com, then the mail is filtered and not getting created in SDP. SD-47714: Unable to view the Site field under Admin -> Operational hours in the
How to set auto generated email notification?
Dear Support team, I am new to Manageengine Servicedesk, I want to know how to enable following options. 1. When an incident is added by the requester, an email is sent to that particular group of people in which that request is submitted. 2. When the incident is updated by the technician, an email is sent to the requester telling him about the updation. 3. When an incident is resolved by the technician, an email is sent to requester telling him that your request is resolved. what else I can enable
Surveys not answered
Execute the below query under Report tab--> New Query Report select nw.workorderid"RequestID",nof.notificationtitle"Survey Message",nof.notificationtype'Type',au.first_name"Sent To" from notification nof left join notify_workorder nw on nw.notificationid=nof.notificationid left join aaauser au on au.user_id=nof.recipientid where notificationtitle like '%improve%survey%' and nw.WORKORDERID not in (Select WORKORDERID from SurveyPerRequest) Krishna Bharat ServiceDesk Plus - MSP Support team
Delegate reports
Hi, Is there a way to delegate some reports without delegate the schedule option ? Or can we choose the parameters for the schedule delegation ? Thanks
Exchange Reporter Plus 4.1 Build 4142 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.1 Build 4142, an enhanced version of our Microsoft Exchange Server Reporting and Analysis software. New Features: Licensing policy revamped to ease the management of mailboxes. Comprehensive helpful hints to guide the troubleshooting process for possible task gathering issues. Enhancements: The task scheduling performance has been significantly improved to provide
Aggregation Help DeskRoles - Settings
Hi, is it possible for future releases to have under AD Reports a report implemented which keeps information: HelpDesk Roles and their settings/ Granular Authorization Matrix for each role. This is for reporting reason on sox audit or/ and workers council. Thanks.
Resolved tickets not closing after 24 hours as set on Administration auto closure rules
Hi, We are having an issue where several tickets are not closing automatically after the time set on Auto closure Rule. Any known reason for this? is this a known bug? are we missing something? Regards
Audit File Access in ELA
Dear Support, I wish to preduce a report of File Object Access in using ELA. The built in compliance reports for object access show items I don't want (like files on C:\ and Registry keys) I have tried to use a database filter to remove these objects but I can't see to get the filter applied to the report. I have tried to create a custom report which I can set the criteria. While this works (have to use double backslashes for paths. ie E:\\Share\\folder) It returns the whole log entry, I would like
Copying a device template
We want to copy the Windows Server 2008 R2 device template to use for a set of servers that have different monitoring values. When we copy it asks for the oid. I did a query and selected one of the servers and that seemed to work fine but when I go to add a new monitor I do not see any of the HOST-RESOURCES monitor for snmp. If i go ahead and add the new one it removes the other 4 I had setup previously, probably because they are not in the list with the new template. Any suggestions?
Monitoring Tandem (Nonstop) and Mainframes
Support, Can Applications Manager monitor Tandem systems and mainframes? Can you briefly explain to me any possible options? TQ
Plan to Migrate our current physical server to virtual machine (P2V)
Current SDP Version in our environment 8.0.0 build 8013 Current MSSQL Version is 2005 32 bit Current OS is Windows 2003 std Version 32 bit Currently database is stored in the server internal hardisk We running SD + ver 8.0.0 build 8013 and we are planing to upgrade the hardware , OS and SD + ver. The plan is to install new server on vmware with below upgrade requirement :- 1. OS version from current version to MS Windows 2008 64 bit 2 MSSQL version from current version to version 2005 64bit
ELA - Custom Reports
Hi, ¿Is there any way to copy a custom report? -This is so i want to do a slightly different report from an existing one. ¿Can a custom report be renamed? -When you 1st start with ELA, you create a few reports, but as things grow and you become more used to the platform, you start to have too many, and renaming them is neccesary to be able to organize them a little. ¿Can a custom report have nested message ID's? -For example, search for msg ID 123 AND msg ID 456 AND msg ID
Reports for Request that were in a certain group in a certain day
Hi, I'm looking for a report that contains all requests that were ever in a certain group regardless if they were reassigned to another group before they were closed at a certain time. For instance all request assigned to Helpdesk group on Monday26 november 2012 ? Thanks, Eric PS the following is not working because I do not return ticket that was assigned to my group previous to '2012-08-18 00:00:00.000' DECLARE @currentDay DATETIME ,@histoStartDate DATETIME SELECT @histoStartDate ='2012-08-18
Applying Patch from 8810 to 8811/8812
Currently I'm using build 8810. Q1. Should I bother with the 8811 and 8812 patch? Any major fixes in this patches? Q2. Will patching 8812 covers everything or I need to patch 8811 then only patch 8812? --MNO
How do i restrict users through MDM of changing the his/her Ipad Name
How do i restrict users through MDM of changing the his/her Ipad Name
Is it possible to create a report based on tags?
Hi, I would like the ability to create reports based on tags. I.E. I want to have a report on all requests that has the word "security" or "error101" in the tag. Best regards, Allistair
Problem Occurred While Updating Workflow
I have a workflow that executes a windows script that reboots a PC when a certain process is killed (reboot PC does not work since there will always be a user logged on who has actually killed the process). This was working fine yesterday when I deployed it to one test machine. This morning however when I tried to add more devices, when I clicked Save & Finish I received "Problem Occured While Updating Workflow". If I remove my script, and replace it with something else, it saves fine. Try
Privilege for viewing URLs
I am creating a new user. How do I give privilege to view only the URLs?
Can you install OpManager product on Windows Server 2012 machine?
Hi all, Can you install OpManager on Windows 2012 64bit Server machine? Thank you in advance.
OpManager WMI inconstancies
I recently switched out all my monitors for all of my VM's to make use of WMI for the Windows machines. Since then I have been picking up some strange data. Firstly - the poll interval on all the machines is set to 15 minutes (default) but yet I seem to get alerts at very random (sometimes less than 15 minute) intervals. Secondly - I get notifications of Windows machines being close to 100% CPU utilized, but when I actually look on the box I see numbers way less than 50%. Thirdly - when I check
New Vmware server discover
Hi We have already added all our 10 ESX hosts to OpManager successfully. If we then deploy new VM's are these imported automatically based on a time or do they need to be added manually , and if so how? Regarding physical servers, they can be added manually. Is there are update on a method to automatically add servers that have been added to ESX hosts, or based upon an daily scheduled IP range scan. This would ensure new servers arepicked up quickly without any user intervention. Is there
Server is running but page is not visible (linux - Debian (sqeeze)).
Hello everyone, I tried to solve it by myself but i can't manage with it. As I said in topic server is running: Server is starting. This may take a couple of minutes ... Free edition... ServerContainer [CREATED] AdventNetCC [CREATED] SQLOne Search [CREATED] ServerContainer [STARTED] AdventNetCC [STARTED] SQLOne Search
User Site based on Organizational units
Hi, Could you implement "Service" based on user Organizational units or at least give that choice to us? Service is currently being collected from the Active Directory user field "Service" but I'd like to change that based on the Orgnaizational unit "name" in which the user is present. Thanks for you reply, Cédric
Quick edit Status
On the homescreen, is there a way to quickly change the status of a ticket to On Hold/Waiting for someone else...etc without opening the ticket first?
Can I migrate the database from Support Center Plus 7.9.0 to Service Desk Plus 8.1.0?
Hello everyone, We are interesting in migrate our platform from Support Center Plus 7.9.0 (running on a Red Hat Enterprise Linux Server release 6.3) to Service Desk Plus 8.1.0 (Running on a Windows Server 2008 R2 64 bits) Is that possible? looking forward for your answer.
You are not authorized to view this page...
We are running SDP 8.1 and have just bought the 'Changes' module. When we try to access the 'Impact' option under 'Admin' -> 'Helpdesk' we get "You are not authorized to view this page..." We have tried to create a new technician and give him the role 'SDadmin' as the only role, but are still met with "You are not authorized to view this page...". Does anyone have a workaround/solution?
opmanager doesn't show traps for certain servers
hello, I'm facing the following issue. Traps are correctly sent to OpManager server, I can see them by using both Wireshark and the trap viewer embedded in OpManager, but they simply don't show up in the db and consequently in the OpManager interface. How can I proceed further? I guess there's some kind of issue in the Trap Processor but I don't know exactly how to troubleshoot this. Furthermore, I have to point out that this issue shows up only for certain servers, not all of them (we monitor about
Spam filter question
Hello Using the spam filter on SDP+, we are trying to achieve the following conditions: - Technicians be able to create new requests via e-mail - Users are not able to create new requests but be able to reply to existing requests via e-mail (for comments and re-opening a solved request) Therefore we have created the following spam filter rule on mail settings: sender does not contain "name.surname1@company.com" or "name.surname2@company.com" or "name.surname3@company.com" or "..... (each technician
Preventing thresholds from being overwritten
Hi I have a device template in which I have defined a threshold for the Free Disk Space in MB monitor. This threshold is appropriate for most drives, however for some drives it needs to be changed. From what I can tell I need to change it for each drive monitor individually which is not exactly ideal, but it works. Now lets say I add a new monitor to my device template and want to apply it to all devices using that template. I then apply the template to my devices and get the new monitor, but
Workflow does not work
I added the device (windows 2008R2 Server, both WMI and SNMP) I added the workflow for the server that if a process goes down, let workflow restart it. But it did not work. I tried the when there is a alarm 'process SNMP.exe down', check the status of snmp.exe process and restart. it did not work. (checking worked, but did not start the snmp.exe process) also, another workflow is When there is a alarm 'windows service SNMP service down', check the status of 'snmp service' and restart. (checking
User login report
Hi, I like to modify the following query so that I can see who logged in the the web interface this year and last year "select al.name "Login ID", count(acs.session_id) "Num times logged in" from aaaaccsession acs left join aaaaccount a on acs.account_id=a.account_id left join aaalogin al on a.login_id=al.login_id where acs.opentime >= <from_lastmonth> and acs.opentime <= <to_lastmonth> group by al.name" Can anyone help me with this? Best regards, Allistair
Empty CbQoS/NBAR dashboard
We recently updated our license so that we can use CbQoS, NBAR, and IPSLA so that we can monitor our remote links relating to VOIP traffic. We are running the latest version (build 9700). When I click on the CbQoS/NBAR tab along the top, I get a blank window saying that the dashboard does not have any widgets. Here is a screenshot: If you try and add widgets, they don't appear, which actually makes sense because when you try and add a widget the text at the top left says "Add widgets for" and
MS SQL configuration
Hello to all, we would like to know where MS SQL configuration is stored in SDP and if credentials are stored in plain text. Thank you.
Problem with messages > 6K
I have problem with creation the attachment file, if the message includes cyrillic symbols. I see smth like that: How can I change it?
Bug when trying to generate reports
Hi, I´m havin trouble with reporting in SDP, i´m able to generate one report before receiving the below message; essage Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62)
Can you use a third party reporting tool such as Crystal Reports to generate reports?
We would like to use either Business Objects or Crystal Reports to generate our reports. Is this possible?
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