Notification rule based on User-group or Job title to create an SLA
Hello, I would like to create a notification rule that will change the priority of a request from a requester if they are based in a particular user group in mange engine. I have created a user group based on a user's job title. Basically, I would like to create a different SLA for particular staff members who have a particular job title and I was going do this by changing the priority. If someone could assist in making this possible, it would be greatly appreciated. If there is another way of doing
Problem to detect all computers. 1 detected = 1 disappears. Only 65 items no more.
Hello, I have a problem to detect all computers. When I detect 1 and another disappears. I can have only 65 items no more. I use the version 8016 and all computers have the last agent 1.12. Can you help me ? Thank you in advance.
Automatic Emails
Is it possible to change the status to a call if an email is received? For example, if we have a call with a status of customer and receive and email from them, it should change to either For Review or Open.
there's no user in asset service desk plus
hi, i use script set agent in active directory GPO,,some how,,i cant find the user in my asset..why this could be happen?? thanks and regards
Template: request functionality
When using a custom Request template that has the Group configured it gets overwritten with -- Select Group -- when the Requester details are changed. It would also be nice to be able to configure the Requester details in the template something I have been unable to do. :|
Mail Fetching account keeps getting locked out
What are the common reasons the email account used to fetch and send email would get locked out? This happens to us once or twice a week. Thanks
Create ticket in ServiceDesk Plus in MS SQL Server
Hello, Using ServiceDesk Plus API, we create new tickets in .NET applications. Now I want to create a ticket in ServiceDesk Plus using a SQL query (we have MS SQL Server 2008). How can this be done?
"Go to" request id problem
Hi, When you want to go to a certain request ID you can fill the ID in the "Go to" field. But if you merge 2 requests and you use the old ID in the "Go to" field SCP will open the "New request" page an not the merged request. I.E. If you merge request 001 and 002, then type in 002 in the "Go to" field SCP will open request 002. But if you type in 001 SCP will open the "new request" page and not request 002. Is it possible to change the behavior, so that if you type in the old request ID SCP will
Error in Modifying technician, Some Authentication Problem - Error Code : 80072030
I'm getting this error when I try to access a user. I've tried refreshing in domain settings and it doesn't appear to fix the issue. Any ideas?
Creating custom Naming Formats using employeeID
I need to create a New User Template that uses a Naming Format where the sAMAccountName is composed of the first name initial plus the lastname initial plus the employee ID (see first image below). I have tried the following three strings: %givenName%1[L]%sn%1[L]%employeeID% %givenName%1[L]%sn%1[L]%Employee-ID% %givenName%1[L]%sn%1[L]%employeeNumber% Neither of these do the trick, the Logon name does not populate with the employeeID (see second image below). I'm assuming this is because the
User Modification Template Issue
I just upgraded to the new 6000 build and I'm seeing a flaw in the user modification template. I'm utilizing the default template layout. I am unable to set my mail server and mailbox store because those fields are greyed out in the template. Unclear why those fields are blocked since I'm using the default layout. I'm currently awaiting a call back from Technical support as they try to figure this one out.
Error in importing assets
Hi SD Tech Team I am having issue with importing assets from CSV file. the file has 700 records and when I imported them 90 records were not imported. I opened the error file and found this statement "More than one user available with the same name" So please add this asset manually. can you help me please Appreciating your usual support Thanks,
HTTP STATUS 500 ERROR
HI, DEAR MANAGEENGINE SUPPORT, I HAVE JUST RENEWED MY LICENSE BUT AFTER RENEWING THE LICENSE, IT GAVE THE ERROR HTTP STATUS 500. NOW WHENEVER I CLICK THE "LICENSE" BUTTON, IT SHOWS THIS ERROR AND NO CONFIRMATION OR WHATSOEVER OF LICENSE RENEWAL? KINDLY HELP ME OUT. KINDLY NOTE THE FOLLOWING ERROR ON MY MSP-SDP VERSION Your Version : 8.1 Build 8100 HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request.
Service Desk Plus Issues - Need Solution
We are using Service Desk plus since Sept. But We need to improve some thing in this. Anybody can help us regarding this: How can we mark Attendance through Service Desk plus of Technicians. Is there any way to Edit Reports of Service Desk, as My manager hate the Fonts and other settings in Reports How to Contact with Technicians through Service Desk plus, is there any thing for messaging etc (we don't want to use email system) Is there any way to Edit the Purchase Order Default template. Thanks
Domain scan result error
Hi, I used SD+ v7 build 7004 on win XP. I have 30 workstations that joined to a domain and when I do windows domain scan, the result are 20 workstations succeeded and the rest 10 workstations failed. But when I see the assets tab menu it just only display 14 workstations. Why it not shows all of the success scanned workstations? Btw, what is "Workstations Detected" and "Workstations Scanned" in the scan summary? what are the differences? Thanks, MBT
Scan failure
I get this error message when trying to scan a Win XP Pro host in my local workgroup: "FAILURE : User does not have the access privilages to perform this operation." What security setting do I need to change to allow access?
ServiceDesk Plus crashes/Slow
Hi Team We are experiencing some slowness and frequent crash in AirAsia's ServiceDesk Plus deployment. Even with Roles association, its very very slow and takes sometimes for assigning them. Also, this week, there was a sudden crash in the product and we got these errors in the Wraapper file. INFO | jvm 2 | 2010/10/06 18:16:15 | Please connect your client at http://localhost:80 INFO | jvm 2 | 2010/10/06 20:18:12 | # INFO | jvm 2 | 2010/10/06 20:18:12 | # An unexpected error has been
Account Sites
I am trying servicedesk plus msp and I think is great one thing I have not clear enough is about sites, I have added for 1 account some sites since the client has different stores locations, but when logging as the client and trying to put a ticket I only get 1 site (the default one) is there by any chance that the client could have a dropdown list of his sites and when putting aticket tell us in which site the incident is happening in his same account? Regards
Schedule Reports after a server migration
Hello, I have a small problem where, after migrating AppManger to a new server, the schedule reports no longer work. The error message is: Unable to connect.Check whether ProxyServer settings is needed. Everything else worked perfectly. Also, running individual reports (from the reports tab) works fine - but reports in the "Schedule Reports" section (under admin) no longer work. I've tried running them manually and creating a new, small test report - but neither work and throw the above error.
NetFlow Analyzer Service Error
Hello, I discovered that the NetFlow service has shutdown and when I attempt to re-start it manually, the following error was returned: Could not start ManageEngine NetFlow Analyzer 9 service on Local Computer Error 1067: The process terminate unexpectedly. Can somebody please help me out? Thanks.
OpManager + NetFlow installation
Hi, in the next week, I will try to install OpManager with NetFlow plug-in on the server to monitor 20 Lan routers. I must monitoring also a WAN router. I need help to understand if it necessary: 1) SNMP read and write on all device that I want to monitor 2) IP SLA on the WAN Router Is it ok? What I need to configure on the router for NetFlow (to take information about bandwidth load, interface status ecc...)? Thank you so much Lorenzo
MeAPM iPhone app and notifications
Hi, we are running AppManager build 10820 with one user license available and we would like to get notifications to work over an iPhone. When logging on to the iPhone app we can access all the different tabs, the notifications settings are enabled within the app and as well on the iPhone. Despite this, we don´t get any notifications and my question is if this feature is related to the associated user (in our case admin) and if we need more licenses to get this to work? Thanks, Tony Lewis
Netflow Collector installation does not start on Linux
Hi, We are setting up our initial deployment of Netflow Analyzer EE and have the central server up and working fine. I'm having big problems installing the netflow collector however. I have tried under centos, redhat and ubuntu, all of the clean-installs and in all cases the installation script won't run properly. I have tried as a normal user and as root and also re-downloaded the software to no avail. This is what happens when I start the installation: root@svvpnfc01:/apps# ./ManageEngine_NetFlowAnalyzer_Collector_64bit.bin
SnmpTrap not capture by OpManager
Hi, We're doing a test with Telco customer. They have a custom build application which will send private enterprise Trap when any problem detected. Unfortunately OpManager didn't capture the Trap. OpManager is installed in Windows XP, output from Etherreal shows that the Trap sent and reach OpManager machine. Attached is the output from Etherreal. Thanks. Appreciate your help. Regards, Idaham
How do I personalize the reiterations of an alert?
Hey guys, I'm currently working with Application Manager 9 and want to personalize commands/alert configuration, because I want reiterative alerts with defined intervals. The only option I see under the Admin > Commands/Alert configuration is the following: 'Execute commands repeatedly in case the state of the atribute is Critic or warning (until it clears)' Any chance I can personalize that? Plus, how can I change the language of AppManager? Hoping to get answers asap, Regards. Sebastian C. IT Engineer
Query about Requests Module
Firstly, is it possible to create an ad-hoc service request (there is already an option for new Incident) as I would only want to create regular service requests in the Service Catalogue? The issue I have from looking at the demo, is that if a service request is created in the Request module, and not selected via the Service Catalogue, it is regarded as an Incident. This makes it hard to report on Incident and Service requests as different requests. Also, if a service request was incorrectly
Report for users within groups
I'm looking to create some custom reports for Users that are in specific AD groups / OU's. I need the users login name, First name, Last name, and account status, account created (if possible), and last logon date (if possible). So for example, I need all that information for groups A, B, and C that are inside OU D. So I can either report on A, B, and C or D. Thanks!
Machine restarts when requested not to
Hi, Build number 80114 I am having an issue with machines asking for a restart when a patch configuration is applied and the setting do not reboot is selected. In some cases the reboot happens regardless and the machine just reboots. In the past if you selected not to reboot the user was not prompted, in the case of pc's it was then just a matter of scheduling a reboot to happen at midnight and the patching is taken care of, with laptops when the user shut down and restarted in thier normal
Is it possible to embed netflow analyzer widgets on webpages?
can it be done with iframes like in OpManager? Regards
Modify default asset states
Good morning, I need to change (translate) default asset states or to disable default states but I can't. Can I operate this change modifying a configuration file or any other way to change the default asset state list? We are using SD+ 8.1.0 Build 8117 TNX Manuel
No Folder Permission information
In File Audit Reports -> Folder Permission Changes, I can see sone changes entries in the report. However, when I click on the 'More' link of New Permission & Original Permission, there are nothing in the popup windows. Do you have any idea?
Detailed report for changes
Can someone help me? I would like to make a report of all my changes with a summary of alle related tasks and problems. I can't find this. When I try to make a summary report. I can't select the changes. Thnx! Saskia
Customizing the Requesters web interface.
Hi! Is there any way to customize the Requesters web interface. like, can i remove the Sollution section and the video link from the page.
problem view Application Manager
Dear. Present problems displaying query database monitor. By clicking on that category, does not show the 31 monitors configured. Nor does it show that category to make the full view Attentive to your comment. regards
Single Account - multiple resources
I'm running the trial of PMP right now, trying to determine if it would be useful for my company where we manage IT for many many other customers (lots of different domain and credentials). So far it seems like it might be a good fit, however there is one thing that I'm having trouble figuring out. What do i do in a Windows domain environment where I have multiple resources or servers, but we use the same domain login account to access them? I don't mean different accounts that happen to have the
IronPort - Still not working? 2012Nov21
Ironport template built in DeviceExpert is lacking Y/N response.. I am assuming Device Expert has a way to "press any key" to get to end of config ( please confirm) and can you give me a template file to update my server so it works. If not - looks like automating the config backup is a multistep process that requires parsing output in saveconfig command for filename ( *.xml filename) and then copying (scp) the file from Ironport to deviceExpert server First - CLI command on Ironport 'saveconfig'
FTP Monitor
Dear good day. How to monitor ftp address? Example: ftp://200.208.24.72/ftpexibidoras Thank you.
Adding an Activity Event to an Account results in empty Request tabs
Hi SC I have a company set up and have added a request for them. I open this request and get the Request Tab, Account Info,Resolution, Time Entry, Activities, and History that all come up fine. If I go into the customers Account details and add an Event all the tabs for this request except ftor the request itself are now blank. This is on 7909 and I can't see any fixes for this issue. We really need to be able to see these Events in the Request so we can assess who and when site visits were complete
Hotfix 8116 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html This hot fix addresses the user login issue that occurred after upgrading to 8115 hot fix. Issue fixed in 8116 (Released on: 24th October, 2012) SD-47733: Users cannot login into ServiceDesk Plus after upgraded to 8115 has been fixed. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Applications Manager Shuts down the Oracles.
APM installed server moved to other VM and it shuts down the monitoring Oracles in other VMs. (About 3:25 pm) I'm getting this error. Unable to connect to Oracle Server. Error: Connection refused(DESCRIPTION=(TMP=)(VSNNUM=153092352)(ERR=12500)(ERROR_STACK=(ERROR =(CODE=12500)(EMFI=4))(ERROR=(CODE=12560)(EMFI=4))(ERROR=(CODE=530)(EMFI=4 ))(ERROR=(BUF='32-bit Windows Error: 2: No such file or directory')))) or ORA-01017: invalid username/password; logon denied on every shut down oracles. I restarted
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