Service Desk Plus Issues - Need Solution

Service Desk Plus Issues - Need Solution

We are using Service Desk plus since Sept. But We need to improve some thing in this. 

Anybody can help us regarding this:


  1. How can we mark Attendance through Service Desk plus of Technicians.


  2. Is there any way to Edit Reports of Service Desk, as My manager hate the Fonts and other settings in Reports


  3. How to Contact with Technicians through Service Desk plus, is there any thing for messaging etc (we don't want to use email system)


  4. Is there any way to Edit the Purchase Order Default template.

Thanks for Sharing.


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